Intercontinental Hotel & Resorts Hotels in Zhangjiakou

We had a wonderful stay and enjoyed skiing. The slopes are well prepared and easy to ski. We enjoyed CNY at the hotel and also the F&B Arrangement did meet our expectations - even though we are European. I would like to mention that the staff was very helpful - especially Hannah (Front office) and also both the F &B Manager and Housekeeping Manager made sure we were well looked after and all three spoke very good English. Thank you very much and we will visit again.

I can imagine that they have had the hardware ready for the Beijing Olympics back in 2022; but it was surprising how fast things now feel ”worn”. That's really too bad. Towers can still have the smell of tard from cigarettes which again is too bad. Meanwhile, it's a nice touch to also give lift tickets but the fact that you need to have the front desk signed voucher to go over to the ski school next desk (not next door) to provide the ticket card is a bit weird and troublesome for customers. Yes, I get it, it's really two organizations and the vouchers are the controls/ receipts. But you can actually get the ticket card deposit refund all done at the front desk means that the systems are connected. Hence, the logistics is not really set up with the customer experience in mind which is really a shame. Enough with the areas which can potentially enhance above. Here are the brilliant parts and the reason why you may want to come back to the hotel. It's the people. We were bothered by the logistics (as you can see) and during breakfast time, we also hear there is another family bothered by some hardware issue the night before; but the staff really took seriousness in resolving the problems. In addition, my wife was sick in one of the nights; congee was not on the lunch and dinner manual, but the staff and cook were willing to trouble themselves to make the congee (and I can tell you that I have been at 5 stars hotels before and when they say no congee on the manual -- those hotels will just stick with that answer) --＞ in this AI-driven, RPA-strived and customer centric-talking atmosphere nowadays, it's refreshing if not heart-felt to really experience hotel staff who show care for its customers. This is where the Excellent rating for Service comes from. Keep up the human-side of the hospitality business --＞ it's always about the people and how your guests feel they are treated, that's how you make them come back and make a profit --＞ not robotics ! I don't like to waste time writing reviews (but I am a writer in earlier years), and I am having a soar throat. But I would recommend to hotel to any guests who wants to feel being being taken care of.

Good stay. Trainee Shirley was particularly helpful. Some noisy dogs overnight, but that's the owner's fault, not the hotel's.

The hotel is clean and comfortable, the service attitude is good, the entertainment activities are rich, and I have a lot of fun. The summer resort is very cool, and there is no need for air conditioning at all~ Summer entertainment at Prince Hotel (tent camp, square KTV, open-air movie, doll interaction, board games, laser show, indoor children’s cinema, chess, building blocks): I also gave you a ticket for the Genting Peak Sightseeing Cable Car: Very cost-effective

We chose this hotel since we wanted to go on staycation and this isn't too far from Thaiwoo Ski Resort. We arrived at about 7pm in the hotel and the parking lot was full but some cars were parking beside the hotel's entrance so we just followed them and parked too. We thought it was alright since nobody told us not to. But the next day early in the morning they called us to move our car because it doesn't look good for their hotel and since we aren't morning people we were kinda pissed. They could have told us last night. Although; this thing happened to us, we still think the hotel is nice for staying. Great rooms.

The hotel is ideally situated in a prime location, making it easy to reach and navigate. From the moment we arrived, we were struck by its stunning beauty and elegant decor. The check-in process was very smooth. They even offer self check-in. After we arrived to our room we received a welcome plate of fruit and yogurt. The room we stayed in was a masterpiece of design, meticulously decorated with a keen eye for detail, and the cleanliness maintained by the staff was impeccable. We thoroughly enjoyed the buffet breakfast, which offered an impressive variety of dishes, including both Western and Chinese cuisines. The area surrounding the hotel boasts breathtaking views of the river, adding to the overall charm of our stay. The only thing missing is a swimming pool. The other amenities are very nice.

The hotel is still very good overall! Whether it is facilities or service attitude, it is impeccable! The mountain view room also has a balcony, you can eat hot pot by yourself, and the room also has a microwave, refrigerator, etc.! By the way, the room has two bathrooms, which is very rare, a big thumbs up👍🏽The hotel service is very good, the front desk is responsible for the cinema, although it is only a projection, but very patient, this is also a big thumbs up👍🏽In addition, the hotel also arranged activities during the Mid-Autumn Festival. Participating in the activities to collect stamps and exchange for the mascot snow leopard figurines, very interesting and human activities👍🏽Here are the shortcomings! The first is breakfast. Because there are few people in the off-season, breakfast can only provide a set meal. Although it is very exquisite, it does not feel worth so much money! The second is the evening activities. It was previously introduced that there would be iron flowers and bonfire parties on Fridays and weekends. We arrived on Saturday, September 14th, but there were no programs in the evening. It rained again on the night of the 15th, so we didn’t go out to see it…………

The hotel is really clean and the services are up to par. My friend and I got executive lounge and it took forever for them to check up in because we were foreigners. When we were finally checked it. We decided to stay longer as we were impressed with the cleanliness and amenities of the space, but we were declined at the front desk with the excuse of my friend passport is with the immigration and she only had a visa sleep so they can’t allow us stay in their hotel longer. And they kept calling our room asking for our school’s name in chines, our home address. So many frustrating personal questions. But aside from that, they were really friendly and the place was nice, the breakfast was great as well

The room is a bit small, and it feels a bit crowded for three adults. But the bed is quite comfortable, and there is a heating device, which feels quite warm. It's just that the hot water in the room is not available 24 hours a day, and there is basically no hot water after 6 o'clock in the morning. The hotel has a lot of breakfast varieties, but the food is not very hot. I don't know how it will be in winter. The environment of the town is good, but the food is a bit expensive. I feel that the commercial atmosphere of the town is getting stronger and stronger. This is the third time I have come to Taiwu Town. After this trip, I feel that I will not come again in the future. I am going to see how Fulong Town is. If it is good, I can choose Fulong Town next time.