Mercure Guilin Yangshuo Xingping Reviews
Mercure Guilin Yangshuo Xingping
No.12Rongtan Street, Xingping Town, Yangshuo, ChinaView Hotel Details
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Mercure Guilin Yangshuo Xingping Guest Reviews
4.8/5
Excellent
486 Reviews
Verified reviewsLocation4.8
Amenities4.8
Service4.8
Cleanliness4.9
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All Reviews(486)
Positive reviews(485)
Reviews with photos/video(178)
Awesome amenities(114)
Delicious breakfast(69)
Loved the view(63)
Friendly front desk staff(36)
Close to scenic area(16)
Well decorated(13)
Luxurious(6)
Negative reviews(1)
Guest User
Guestroom (Double Bed) (Balcony)
Checked in Jun 2024
Friends
5 Reviews
Outstanding
Posted on Jun 6, 2024
Clean room, sophisticated decor, convenient location. Hotel has proper laundry facilities and proper gym which are welcomed by travellers; we didn’t have the opportunities to use both.
Special call out to front desk staff Jason, who provided us with excellent customer service. We appreciate your hospitality and attention to detail. Highly recommend this hotel.
Response from Property: Dear guests: Your satisfaction is our greatest motivation, your encouragement is the source of our energy, your favor is our forward vitality, thousands of words into one sentence, thank you for your support to the hotel.
Anonymous User
Guestroom (Double Bed) (Balcony)
Checked in May 2024
Friends
5 Reviews
Outstanding
Posted on May 12, 2024
Very good hotel. The breakfast can be improved
Response from Property: Dear guests: Thank you for your valuable comments, we will pay more attention to the details in this regard, and we will do better for your next arrival!
Guest User
Guestroom - Mountain-View (Double Bed) (Balcony)
Checked in Feb 2024
Solo travelers
7 Reviews
Outstanding
Posted on Feb 20, 2024
A real slice of peace and quiet in what is a small town but what can also be a very lively town. The hotel is perfect for exploring the river and nearby places such as yangshuo etc. very clean and quiet hotel with great staff. Recommend staying here for anyone exploring the river.
Response from Property: Dear guest: Hello! Your satisfaction is our greatest motivation, your encouragement is the source of our energy, your favor is the vitality for us to move forward, and thousands of words come together in one sentence. Thank you for your support of the hotel.
Choke
Guestroom - Mountain-View (2 Beds) (Balcony)
Checked in May 2024
Family
2 Reviews
Amazing
Posted on May 25, 2024
The information given by the front office about the rafting is incorrect which can lead to missed opportunity, luckily we asked the local people and they confirmed that we can go rafting. Front office can speak and understand little English other than that everything is good.
Response from Property: Dear guests：Sorry for the incorrect information, and thank you for your valuable comments, we will pay more attention to the details in this regard, and we will do better for your next arrival!
Ken & Olga
Guestroom - Courtyard-View (Double Bed)
Checked in May 2024
Couples
6 Reviews
Outstanding
Posted on May 4, 2024
Very clean and new hotel. Right outside you walk straight into the charming streets of Xingping Acient town.
Response from Property: Thank u for ur praise of us. It means a lot to us. We look forward to seeing you again!
Guest User
Guestroom - Mountain-View (2 Beds) (Balcony)
Checked in Apr 2024
Solo travelers
5 Reviews
Outstanding
Posted on Apr 9, 2024
One of the best hotel ever. The Hotel design, the quality, the service is 6 stars. If you want to stay in XingPing, don’t look anywhere else. How I wish they open in You gSou
Response from Property: Dear guests: Your satisfaction is our greatest motivation, your encouragement is the source of our energy, your favor is our forward vitality, thousands of words into one sentence, thank you for your support to the hotel.
Anonymous User
Guestroom - Mountain-View (2 Beds) (Balcony)
Checked in Apr 2024
Couples
7 Reviews
Outstanding
Posted on Apr 6, 2024
The hotel is very new and clean. Service is very friendly and professional. The gentleman at the front desk speaks English, which was very helpful considering we speak very little Chinese. Highly recommended!
Response from Property: Dear guest: Hello! Thanks for your 5 out of 5 review! Every city will always have a reason to miss, every season has our difficult scenery, every hotel has their sweet and warm memories, hope Mercure will be your memories, welcome you to visit next time!
Efan_84
Superior Queen Room
Checked in Jun 2024
Solo travelers
7 Reviews
Very Good
Posted on Jun 30, 2024
Swimming pool was closed for guest. And the price was bit expensive
Response from Property: Dear guest, we are sorry that we did not provide you with a perfect stay experience. We have upgraded the superior queen bed room you booked to the balcony queen bed room for free, and provided you with free minibar, gym, laundry service, rooftop for viewing and so on. We look forward to visiting you again and hope that we can provide you with a satisfactory stay
Ing Yung
Guestroom - Mountain-View (Double Bed) (Balcony)
Checked in Mar 2024
Solo travelers
6 Reviews
Great
Posted on Mar 8, 2024
Friendly reception. Hotel still not listed under Accor but free breakfast offered for second guest. Excellent location and modern in room amenities and intelligent equipment. Lift was briefly under service during both days of our stay.
Response from Property: Dear customer! Our goal is to provide guests with a comfortable living environment and the best service. We continuously improve and maintain high standards of service facilities, making our services increasingly perfect. We welcome you to visit again.
京都抹茶
Guestroom (Double Bed) (Balcony)
Checked in Mar 2024
Solo travelers
10 Reviews
Amazing
Posted on Mar 18, 2024
Love the facilities of the hotel, they have a system similar as Siri so I can check the weather, switch on lights and close the curtains anytime.
It’s only 5 mins walk to the old town and 15mins by taxi to Yangshuo train station. The breakfast has lots of varieties compare to the local hotel. I had good stay at the hotel.
Response from Property: Dear customer! Our goal is to provide guests with a comfortable living environment and the best service. We continuously improve and maintain high standards of service facilities, making our services increasingly perfect. We welcome you to visit again.
Guest User
Guestroom - Mountain-View (2 Beds) (Balcony)
Checked in Apr 2024
Friends
2 Reviews
Outstanding
Posted on Apr 21, 2024
very clean, friendly staff, comfortable beds, modern bathroom
Response from Property: Thank u for ur praise of us. It means a lot to us. We look forward to seeing you again!
Huang huangjiongming
Guestroom - Mountain-View (Double Bed) (Balcony)
Checked in Oct 2023
Couples
5 Reviews
Very Good
Posted on Oct 30, 2023
location is good. room is good as well. the problem is too many smoker even non-smoking is requersted .
elevator and first room I got have heavy smell of smoking. thanks front service desk takes quick action to
check my room. no taxi calls service. it can be inproved I suggest. Thanks
Response from Property: Thank you for choosing Mercure Hotel and providing us with valuable feedback. We will continue to improve our products and services and look forward to seeing you again next time
Wijaya
Superior Queen Room
Checked in Apr 2024
Solo travelers
5 Reviews
Outstanding
Posted on Apr 12, 2024
Nice place! Room is clear
Guest User
Superior Queen Room
Checked in Mar 2024
Business travelers
18 Reviews
Outstanding
Posted on Mar 12, 2024
Very great
Guest User
Family Room
Checked in Jun 2024
Family
7 Reviews
Outstanding
Posted on Jun 18, 2024
The hotel facilities are very good, including smart toilets and curtains. Unfortunately, the annual flood (that is, the upstream reservoir releases flood water) caused the Xingping Ancient Town to be flooded. Fortunately, the hotel is located on a relatively high ground and is not affected. However, if you want to leave the ancient town, you must take a mechanical bamboo raft to ferry out of the low-lying area.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, I am very sorry that this unexpected situation has brought you a bad experience during your trip. I am also very happy to see that you have given us a five-star praise. Treating guests like relatives and friends and being kind and willing is one of our service principles for Huazhu Hotels. On the road of service, there is no such thing as "very good", only better. We hope that our products and services can make every guest feel warm and satisfied. We will definitely work hard and persevere. At the same time, we also look forward to meeting you again at Mercure! I wish you a happy life!
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