Jet11193843298
September 14, 2024
WOW just WOW. Where do we start ? As a family of five adults, we have just returned from a 2-week holiday at this hotel and having travelled around the world this has to be the best new ADULTS ONLY hotel we have ever stayed in. No kids - just over 16's was an absolute blessing. FRIENDLY STAFF: ALL the staff are exceptionally friendly from the gardeners, cleaners, bar staff, fantastic Entertainment Team, waiters, Management - every one of them without exception !! LEADERSHIP: In fact the Management Team were very visible indeed always walking around, along with the Customer Service Team who were about everyday asking for feedback across the entire resort. STARS: Of course, there are some real stars of the "show". " My name is Sandrina and I am from Switzerland" and her everlasting smile, Jessica / Macie / Georgie (Queen of the banter and darts with great chants "Good Effort - in the pool. in the pool" ) and all the Entertainment Team who kept us so busy every day with a massive range of activities. DJ Khan with his endless energy and vibes on the decks / Hasan and Ahmet who run an exceptionally efficient and clean bar. (With Hasan - at last we have found a professional barman who can serve 4 different customers all at once - exceptional.) HYGIENE: In fact "cleanliness" of the whole hotel needs a special mention. We have never been to a more hygienic and clean resort ever. Everywhere you looked they were cleaning something and the five of us for the first time ever on holiday didn't suffer any medical issues at all. A first for us all !! Even the wonderful and looked after hotel cats were a pleasure not a pest. FOOD: We are all fussy eaters but for the first time we had no complaints at all with a huge amount on offer each and every day. Incredible chefs and catering team!! ENTERTAINMENT: We have all come home exhausted from the HUGE offering of sports, games, night-clubbing, shows and exceptional entertainment. Highlights for us were "THE SINGLE LADIES BAND" and all the other incredible "White Nights", Beach parties and glow in the dark parties.....the great Magic Life APP by the way is very useful. IMPROVEMENTS: Whilst BUSRA, the excellent Tennis professional provides a large number of coaching sessions every day, she is being let down by the broken nets and the tennis playing surfaces which have seen better days and needing URGENT replacement. ATM: Unfortunately there isn't a ATM Cash machine on site on anywhere near the hotel, so being able to get cash out and tip the staff is not easy. Suggest the hotel gets a machine on site which is usual in most other hotels. LARGER GROUPS: We did struggle as a group of 5 to get a table together in the dinner buffet most of the time, so perhaps there could be a booking system for larger groups so we can always sit together. CONCLUSION: We would go back. Yes - 100%. This is Adults Only, no children, sporty, foody, massive party and incredible shows vibe. MASSIVE THANKS to each and every me