Freely Hover Golden Shuitai Hot Spring Town

I originally went to travel happily, but everyone in the family was dissatisfied. The so-called gifts in the package were very useless. Sun Island Water Park was like playing in a stinking ditch. The hygienic environment of the park was worrying. The water was full of smelly water. The smell of smell and urine; the ticket to Xiangwo Mountain is more than an hour's drive from the hotel, whoever goes will regret it; the buffet dinner includes the so-called "two large and one small" is purely a word game, the hotel can definitely write "two large and two small", so-called A child is a child under 1.2 meters who needs to be accompanied by an adult. Although the reservation was made after calling in advance, the hotel still holds the final right of interpretation. Although the front desk staff argued hard with their reasoning, they still kept smiling. You can only pay 78 yuan for dinner. There are many people at the buffet dinner and there are many varieties but the quality is very average. If you are traveling with children, please consider carefully. The parking lot is some way away from the hotel, and it is not directly up to the hotel. Luggage is a bit troublesome, and most of the parking spaces are open-air parking spaces. I suggest you bring your children to understand first. Your personal experience is not what most reviews say. The so-called free gifts are very deep. Please give real reviews after checking in! This time should never come again! ! !

One thing to say. Let’s talk about the advantages first: the hotel is cost-effective, the environment is comfortable, there are many complimentary items (including breakfast, lunch and dinner, water park, hot springs, Xiangwo Mountain attractions, etc.), and the stay is basically all-inclusive. Let’s talk about the shortcomings: 1. The room hygiene was poor. After asking, I found out that it was done by temporary workers hired by the hotel. How unprofessional this is. Look at the pictures. 2. The hygiene of Sun Island Paradise is poor. The water inside is very smelly. It is estimated that even disinfectant powder was not used. The smell of urine can be clearly smelled in the surfing pool. 3. I heard from someone on the same floor that the hair dryer in the room caught fire. What a scary thing. The waiter also admitted that the quality of these electronic products was relatively poor, so we didn’t dare to use them. After all, life safety is the most important thing, and hotels must pay attention to it. After the accident, he never looked back. 4. The hotel room uses a bracelet to open the door to get electricity. However, after returning from dinner, the power in the room was cut off and the bracelet did not respond. It was a very bad check-in experience. 5. Since the hotel has many rooms, I feel that it has completely exceeded the hotel’s original reception capacity. Looking at the breakfast and dinner situation, it is more exaggerated than going to the vegetable market. The service staff’s ability is very average. The queue is already more than ten meters long. As a result There are three waiters watching the fun and one waiter checking in. Can't there be one more person checking in? During the buffet breakfast, I asked the waiter to help me get a bowl because I had a baby with me. I was refused, saying it was a buffet and asked me to get it myself. I was speechless. I guess this service is not something that any hotel can offer. Finally, the complimentary claypot rice looks like this in the picture, don’t even think about how good it is.

There was someone's dead skin on the bed. It was so big that fingerprints were clearly visible, as well as fingernails. I had already cleaned up some of the black garbage myself. Who knew I would also find this person's dead skin? It's hard to describe. A child was scratched by a tile by the swimming pool at the water park. I was injured, but the hotel also has medical staff to help deal with it, but the sanitary environment is really average. I basically don’t want to go there a second time.

Let me just say one thing, this hot spring hotel is really the worst for children among the many parent-child hot spring hotels I have been to. There is no one in the whole hot spring area. There is nothing for children to play. There is not even a hot spring water park for children. No, the pools for children to play in are all cold water. Are you kidding me? Are you reluctant to use this little hot spring water? Did the child go there because he had a cold? There is a slide that only opens for half an hour. The water is cold and the wave pool is also ice-cold. Children can't play at all. If we can't afford it, we might as well not open it.

Any travelers who like the smell of animal poop? If so, find the right place. The hotel is located in a place surrounded by farms. There are plenty of parking spaces. The security guards are warm and courteous, and they will take the initiative to say hello to the guests. But as soon as you enter the lobby, you have a different attitude. The indifference of the waiters at the front desk can be felt through the masks. I booked a deposit-free room on Ctrip, but the receptionist didn't listen to my explanation and just charged a deposit. Well, it’s okay to just accept it, I just think you don’t give Ctrip face. When I got to the room, I knew that the previous tenant was a smoker, and his ash was still there. When I wake up in the morning and open the balcony door, what blows my face is not the breeze, but the smell of animal feces, which is very strong! That smell has permeated every corner of the outdoor, and you can smell it all the way to the restaurant. The breakfast is good, but please don't choose the outdoor table lightly, there is a table next to me where the beauties were smoked away. The waiters in the hot spring are still warm and polite, and will take the initiative to ask if you need tea? What's even more surprising is that there is a dry sauna in the hot spring! However, it would be less embarrassing if the locker room and the hot spring were connected together. It would be great if there were enough towels in the hot spring, and it would be great if the free fruits could be replenished in time. Reminder: Don’t choose to go to the hot springs at night if you can go to the hot springs in the morning, the water quality is two different things.

特別感謝酒店客服部伍慧賢，沒有她的用心溝通和處理問題，估計整個入住都不好了，樓下前台竟然有一間房長者入住的房等房等了兩個小時，給這位美麗漂亮大方的客服部伍慧賢點個大大的贊👍🏻👍🏻👍🏻酒店裡的人都應該向她學習怎麼服務客人和溝通！

久聞新興的翔順金水台酒店，這次的體驗沒有失望。酒店的環境設施還算ok，有洗衣房這個也是解決了在外出遊多天人多的家庭的洗衣問題，一家多人温泉玩水一堆濕衣服，在酒店就洗烘解決了。陽台有晾衣架也是很貼心。 最貼心最滿意的是從入住開始就有客服阿咸的陪伴，入住時在前前台掃了微信，入住後大大小小的問題白天深夜隨時諮詢都很及時回覆，有點小狀況阿咸也幫妥善地協調解決。一次留有美好回憶的出行。下次假期再來。