Hilton Xi'an Reviews

Name: Hilton Xi'an
Address: No. 199 Dongxin Street, Xi'an, China, No. 199 Dongxin Street, Mainland, China
Rating: 4.8

Hilton Xi'an

No. 199 Dongxin Street, Xi'an, ChinaView Hotel Details

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Check-in

1 night

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Rooms and Guests

Hilton Xi'an Guest Reviews

4.8/5

Excellent

3525 Reviews

Verified reviews

Location4.8

Amenities4.7

Service4.8

Cleanliness4.8

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All Reviews(3525)

Positive reviews(3467)

Reviews with photos/video(415)

Delicious breakfast(292)

Friendly front desk staff(286)

Easy to get around(218)

Great location(92)

Perfect for kids(83)

Great swimming pool(28)

Luxurious(22)

Negative reviews(58)

Davies / Singapore

Hilton Room (Double bed)

Checked in Jun 2024

Family

3 Reviews

5.0/5

Outstanding

Posted on Jun 17, 2024

When we check in, my wife and me were very pleased with the utmost courtesy and speedy check in we received from the front office manager, Miss Kitty Shang whose professionalism is without doubt. She went the extra length in finding my Hilton Honors membership. We will happy with the cleanliness and housekeeping service throughout our stay. We were more impressed even when she extended the kind assistance during our checkout and giving tips and advice on our next visit. We received a well packed chocolate Terracota warrior which make our day more than happy to stay at this Hilton hotel at 199 Dongxin street, Xian. As we are visiting xi’an again, we will definitely stay at this hotel. Thank you Miss Kitty Shang, you make my stay pleasant and happy throughout with your service.

Response from Property: Dear guest, Hilton Xi'an offers you our sincerest greetings. Thank you for your support and love to our hotel, we are glad to know that your visit was a satisfactory stay! Your recognition is the greatest affirmation of our service, and it is also the continuous motivation to promote us to do better. Looking forward to your continued support to us, we will spare no effort to continue to bring you a comfortable and satisfactory service experience! Thank you again for your time and feedback, and we look forward to you coming back again soon! I wish you success in your work and a happy life！

Margaret Sullivan

Executive Double Room

Checked in May 2024

Couples

10 Reviews

5.0/5

Outstanding

Posted on May 28, 2024

Our stay included breakfast that was incredible - and the hotel staff really made our stay very comfortable. We slept so well.

Response from Property: Dear guest, Hilton Xi'an offers you our sincerest greetings. Thank you for your support and love to our hotel, we are glad to know that your visit was a satisfactory stay! Your recognition is the greatest affirmation of our hotel, and it is also the continuous motivation to promote us to do better. Looking forward to your continued support to us, we will spare no effort to continue to bring you a comfortable and satisfactory service experience! Thank you again for your time and feedback, and we look forward to you coming back again soon! I wish you success in your work and a happy life！

Fei

Hilton Twin Room

Checked in May 2024

Family

2 Reviews

5.0/5

Outstanding

Posted on May 26, 2024

The location is great. The room is clean, and the service is exceptional! Loved the stay! Will be back again!

Response from Property: Dear guest, Hilton Xi'an offers you our sincerest greetings. Thank you for your support and love to our hotel, we are glad to know that your visit was a satisfactory stay! The hotel is located in the city center, walking distance from Yongxingfang and the city wall, and is very convenient for traveling by taxi. Your support is the driving force for our progress, thank you again for your feedback, hope to meet you again soon, I wish you a smooth journey and a happy life！

The King of Mark

Hilton Room (Double bed)

Checked in May 2024

Solo travelers

2 Reviews

5.0/5

Outstanding

Posted on May 13, 2024

The room is very elegant, luxurious, clean, fully facilitate, housekeeper is very polite and friendly, the price is just worth it

Response from Property: Dear guest, Hilton Xi'an offers you our sincerest greetings. Thank you for your support and love to our hotel, we are glad to know that your visit was a satisfactory stay! Your recognition is the greatest affirmation of our hotel, and it is also the continuous motivation to promote us to do better. Looking forward to your continued support to us, we will spare no effort to continue to bring you a comfortable and satisfactory service experience! Thank you again for your time and feedback, and we look forward to you coming back again soon! I wish you success in your work and a happy life！

Guest User

Hilton Room (Double bed)

Checked in Mar 2024

Couples

10 Reviews

4.0/5

Very Good

Posted on Apr 3, 2024

This was the most expensive place I stayed at during my trip, so I was expecting something a bit special. However I regret that there were many little things that disappointed me about the room and the service. Overall my stay was OK but there are equally or more comfortable places to stay in Xi'an for less money.

Response from Property: Dear guest, thank you for staying at Hilton Xi'an. It's great to see your recognition of the hotel's environment. For the issues you've mentioned, please accept my apology, and it will be forwarded to the relevant departments of the hotel and Carry out continuous optimization and strengthened the training of staff services. Thank you again for your valuable comments and looking forward to have you back soon.

Neasa

Hilton Twin Room

Checked in Mar 2024

Family

3 Reviews

5.0/5

Outstanding

Posted on May 23, 2024

Amazing location, amazing service. Got a free souvenir gift when we checked out! 10/10 would recommend!

Response from Property: Dear guest, thank you for staying at Hilton Xi'an. It's great to see your recognition of the hotel's service and location. The hotel is located in the city center, walking distance from Yongxingfang and the city wall, and is very convenient for traveling by taxi. Your support is the driving force for our progress, thank you again for your feedback, hope to meet you again soon, I wish you a smooth journey and a happy life！

Guest User

Deluxe Double Room

Checked in Dec 2023

Couples

4 Reviews

5.0/5

Outstanding

Posted on Jan 3, 2024

Clean and great place to stay, staff were prompt and helpful in ensuring my stay was pleasant. Will definitely recommend couples to try this when in Xi’an.

Eka Handaya

Hilton Twin Room

Checked in Apr 2024

Family

4 Reviews

4.5/5

Great

Posted on Apr 19, 2024

All good, excellent location. Not all front desk staff speak english.

Response from Property: Dear guest, thank you for staying at Hilton Xi'an. It's great to see your recognition of the hotel's location. The hotel is located in the city center, walking distance from Yongxingfang and the city wall, and is very convenient for traveling by taxi. At the same time. For the issues you've mentioned, we will forward to the relevant departments of the hotel, every detail is perfected to provide you with a perfect stay. Thank you again for your time and feedback, I wish you success in your work and a happy life！

Guest User

Hilton Room (Double bed)

Checked in Jun 2024

Family

8 Reviews

5.0/5

Outstanding

Posted on Jun 10, 2024

The food is delicious and the personnel is marvelous

Response from Property: Dear guest, thank you for staying at Hilton Xi'an. It's great to see your recognition of the hotel's dishes and our team member. Your recognition is the greatest affirmation of our service, and it is also the continuous motivation to promote us to do better. Looking forward to your continued support to us, we will spare no effort to continue to bring you a comfortable and satisfactory service experience! Thank you again for your time and feedback, and we look forward to you coming back again soon! I wish you success in your work!

AllyC12

Hilton Room (Double bed)

Checked in Jan 2024

Couples

24 Reviews

5.0/5

Outstanding

Posted on Jan 27, 2024

Good location to explore the city. It is a grand hotel and we enjoyed our stay

Response from Property: Dear guest, thank you for staying at Hilton Xi'an. It's great to see your recognition of the hotel's location. The hotel is located in the city center, walking distance from Yong Xing Fang and the city wall, and is very convenient for traveling by taxi. Your support is the driving force for our progress, thank you again for your feedback, hope to meet you again soon, I wish you a smooth journey and a happy life！

Atheist

Hilton Twin Room

Checked in Mar 2024

Couples

1 Reviews

5.0/5

Outstanding

Posted on Apr 1, 2024

first choice of hotel for next time visiting Xi'an.

Response from Property: Dear guest, thank you for staying at Hilton Xi'an and for taking your time to give us good review. Your recognition is the greatest affirmation of our hotel, and it is also the continuous motivation to promote us to do better. Looking forward to your continued support to us, we will spare no effort to continue to bring you a comfortable and satisfactory service experience! Thank you again for your time and feedback, and we look forward to you coming back again soon! I wish you success in your work and a happy life！

Guest User

Hilton Room (Double bed)

Checked in Apr 2023

Business travelers

19 Reviews

5.0/5

Outstanding

Posted on Apr 29, 2023

Great location and a very helpful group of staff. My parents really enjoyed their stay.

Response from Property: Dear guest, good afternoon! Thank you for your stay at Hilton Xi'an. Your praise is the silent support for our work, which not only inspires our potential to pursue higher standards, but also the biggest reward for us. Thank you again for your support, and looking forward to see you again!

Guest User

Executive Double Room

Checked in Jan 2024

Couples

2 Reviews

5.0/5

Outstanding

Posted on Jan 21, 2024

Really appreciate the welcome of the staff and the accommodations

Response from Property: Dear guest, Hilton Xi'an offers you our sincerest greetings. Thank you for your support and love to our hotel, we are glad to know that your visit was a satisfactory stay! Your recognition is the greatest affirmation of our service, and it is also the continuous motivation to promote us to do better. Thank you again for your time and feedback, and we look forward to you coming back again soon! I wish you success in your work and a happy life！

Guest User

Hilton Twin Room

Checked in Dec 2023

Solo travelers

2 Reviews

5.0/5

Outstanding

Posted on Dec 11, 2023

great stay! wish i could have booked a single bed for a solo traveler though!

Response from Property: Dear guest, thank you for staying at Hilton Xi'an and leaving recognition for the hotel！It is great to know that you feel comfortable and satisfied with this stay, and your recognition is an important support and encouragement for us! We will continue to work hard to live up to your praise and trust, and all the staff of the hotel sincerely look forward to your visit again! Have a great trip！

David Shick!

Deluxe Double Room

Checked in Sep 2023

Couples

11 Reviews

5.0/5

Outstanding

Posted on Sep 24, 2023

Awesome. We arrived early after a long train ride and the hotel administration allowed us to quickly use a room that was available to get showered and cleaned up. After our bags were delivered to our room as we started to explore the city. Such immense joy in finding wonderful service. The city of Xian was wonderful. From the Muslim bazaar to the pagodas to the towers to the terracotta warriors. We only stayed two full days, but wish we had another to explore Daming Palace and more of the food at the Muslim bazaar.

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