No.70 South Street, Beilin District, Xi'an, Shaanxi, ChinaView Hotel Details
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Holiday Inn Express Xi'an Bell Tower Guest Reviews
4.5/5
Good
2258 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(2258)
Positive reviews(2203)
Reviews with photos/video(390)
Delicious breakfast(450)
Easy to get around(395)
Convenient location(373)
Close to metro(144)
Friendly front desk staff(119)
Average sound insulation(101)
Perfect for kids(24)
Negative reviews(55)
valeriogod
Standard Double Room
Checked in Aug 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Aug 14, 2024
The hotel is in a great location and very convenient. I live very comfortably. The front desk service is very good and enthusiastic. The hotel has complete facilities. The laundry room can also be used at any time. There are few types of breakfast and the space is small
Response from Property: Dear guest, Thank you for staying with us and giving us this valuable review. We are honored that our hotel's service, location, and cleanliness have been recognized by you.Regarding our cuisine, we have been constantly innovating and absorbing reasonable suggestions from each guest to improve our dishes. On the road of pursuing ideals, we will continue to make efforts. Your suggestions or opinions are the remedy for our improvement. We hope that in our next encounter, we can receive your positive feedback.Sincerely, IHG Social Listening Team
Guest User
Standard Double Room
Checked in Aug 2024
Family
21 Reviews
5.0/5
Outstanding
Posted on Aug 11, 2024
Check in very smoothly, the family is very happy, also sent a fan, the lobby has Xi 'an plum soup and iced lemonade, the room is a little small, but it is still clean, there is not much breakfast, there is freshly ground coffee, but it is very slow, maybe because there are too many people
Response from Property: Dear guest, Thank you for choosing to stay at our hotel during your trip to Xi'an. We are a mid-end selected service hotel, and the size of the room may not be comparable to higher-star hotels. However, we hope that our enthusiastic service and comfortable atmosphere can make you happy. We strictly control the hygiene and cleanliness of every corner from the lobby to the guest room to ensure that every guest can spend a pleasant time in a clean and hygienic environment. Regarding breakfast, we will communicate with our catering team as soon as possible to enrich the selection of breakfast and hope to bring you a more satisfying dining experience during your next stay. We look forward to meeting you again.Sincerely๏ผIHG Social Listening Team
Emily F.
Standard Double Room
Checked in Jul 2024
Family
2 Reviews
5.0/5
Outstanding
Posted on Jul 7, 2024
Wonderful stay! Rooms were comfortable and very clean. The front desk attendant who checked us in let us know that our original room (one large bed) could pick up noise from a nearby nightclub and offered to switch us to a room with two twin beds further away from the noise at no extra cost, which was appreciated. The free laundry machines/dryers were very convenient. The breakfast options were a bit sparse compared to other Holiday Inn Expresses Iโve stayed at in China, but there is still quite a bit of variety. The location of the hotel was great โ very central and close to subway lines. Overall a very enjoyable experience!
Response from Property: Dear guest, We are delighted to have brought you a wonderful stay experience. We have always been dedicated to providing our guests with enthusiastic and professional "Smart Choice" services. We hope that every guest who comes to our hotel can enjoy the warmth of home and regard "Smart Choice" as their second home.The hotel is situated in an excellent location at the city center of Xi'an. The Bell Tower, Drum Tower, Muslim Street, and Yongning Gate of the Xi'an City Wall are all within walking distance. It's about a 5-8 minute walk to the Metro Line 2 and Line 6. The Big Wild Goose Pagoda and Tang Paradise are about a 15-minute drive away. The surrounding area has many living facilities, such as Kaiyuan Shopping Mall, Zhongda International, SKP, etc. We sincerely invite you to visit us again.Best regards,IHG Social Listening Team
Guest User
Standard Double Room
Checked in Jul 2024
Couples
1 Reviews
5.0/5
Outstanding
Posted on Jul 2, 2024
The hotel exceeded my expectations! Clean, modern rooms with comfy beds. Friendly staff and excellent service. Delicious breakfast options. Highly recommended for a pleasant stay.
Response from Property: Dear guest, We are very pleased that you had a pleasant stay with us. Our clean, comfortable, and stylish rooms are our consistent standard. During your stay here, we hope to provide you with attentive care, giving you warm and high-quality sleep experience throughout your trip to Xi'an. In the morning, we prepare a rich combination of Chinese and Western-style breakfast for you, including hot and cold dishes, vegetable salad, freshly baked bread, as well as local snacks from Xi'an. We also offer a freshly brewed cup of coffee to provide you with energy for the day ahead. We hope to have the opportunity to welcome you back again.Best regards, IHG Social Listening Team
Guest User
Standard Double Room
Checked in Jun 2024
Friends
1 Reviews
5.0/5
Outstanding
Posted on Jul 2, 2024
A good place to anywhere,nearby belltower ,no fridge ,it was a long time hotel ,friendly staff ,free water is convenient for the people
Response from Property: Dear guest,Thank you very much for the comments you shared. Holiday Inn Express was always located at a convenient location, like metro๏ผbus station or historical buildings in the city. However, it is regrettable that our hotel does not currently have a mini-fridge. We will accelerate the pace of keeping up with the times, continuously improve and upgrade our hardware and software facilities. If you need to refrigerate any items during your stay, please feel free to contact our front desk. We will be happy to assist you and sincerely look forward to your next visit.Best regards, IHG Social Listening Team
Guest User
Standard Double Room
Checked in Jun 2024
Couples
1 Reviews
4.2/5
Very Good
Posted on Jun 29, 2024
Location was great. Breakfast was better than expected and enjoyed it each day. But noise at night is terrible!! So if youโre a light sleeper think twice. There is a dance club close by that goes on till 3-4am so you can hear loud bass beats. I even informed upon booking to assign me a quiet room.
Response from Property: Dear guest, Thank you very much for choosing our hotel and recognizing our location and breakfast. We apologize for the inconvenience caused by the noise from the bar. We will actively communicate with the relevant departments to find a solution to ensure the quality of your rest. At the same time, we will arrange a quieter room for each guest and provide earplugs as far as possible, to ensure adequate sleep time depending on the availability of rooms. Your tolerance and understanding are an encouragement and support for our work! We sincerely look forward to your next visit!Best regards, IHG Social Listening Team
Guest User
Standard Double Room
Checked in Jun 2024
Couples
6 Reviews
4.7/5
Amazing
Posted on Jun 23, 2024
An ordinary hotel occupies a good location. Because it is located in a commercial area, the sleep at night is very affected. Fortunately, it changed to a quiet room the next day. There are many breakfasts, but for us, there are only a few things that can satisfy the appetite. I don't like the size of the room.
Response from Property: Dear guest, Welcome to our hotel. We are honored to receive your praise for our location and breakfast, and cannot wait to share this honor with everyone. We apologize for not meeting your expectations in terms of room size. However, we have all the necessary facilities in our rooms, such as imported brand mattresses, soft and hard pillows, and intelligently designed shower systems, ensuring comfort during your stay. We look forward to your next visit.Best regards, IHG Social Listening Team
Guest User
Standard Room (2 Beds)
Checked in Jun 2024
Friends
2 Reviews
5.0/5
Outstanding
Posted on Jun 16, 2024
The hotel is located in a good location and the transportation is very convenient, the breakfast is very rich, the hotel staff attitude is very warm, but also help us to delay the check-out time for free, there is a bar room downstairs a little noisy, to the staff immediately changed the room, the overall is still very good a stay experience
Response from Property: Dear guest, Thank you for staying with us and giving high recognition to our breakfast options and service. Our hotel is located in a carefully selected location, surrounded by various restaurants, convenience stores, and tourist attractions. We are situated right next to the subway station of Line 2 and Line 6, providing great convenience for travel. We are committed to creating a pleasant and comfortable experience for every guest during their stay. We look forward to welcoming you back again in the future.Best regards, IHG Social Listening Team
Ouassim
Standard Suite
Checked in Jun 2024
Friends
12 Reviews
5.0/5
Outstanding
Posted on Jun 11, 2024
I stayed with my good friend for 4 nights and it wasn't too cool to change rooms except that the first night was a bit noisy. ๐ฑ Value for money: Fabulous! ๐ Location & Transportation: Excellent! Holiday Inn you can totally believe it!! Very clean! The young lady of the reservation department was very good and helped to coordinate and solve the problem, which made our subsequent journey very comfortable.
Response from Property: Dear guest, We are delighted that we could accompany you to enjoy a joyful time. Our hotel is equipped with sophisticated and user-friendly facilities, an excellent and efficient management team, and enthusiastic and friendly customer service that will create an unexpected perfect experience for you when you need it most. We will continue to work hard and sincerely invite you to come again.Best regards, IHG Social Listening Team
Guest User
Family Room
Checked in May 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Jun 1, 2024
The location of the hotel is very convenient, there are many snacks nearby, the subway station is also very close, the hotel staff service is very thoughtful, any problems will be solved in time, breakfast is also very rich, will come again next time
Response from Property: Dear guest, Your perfect stay experience is the greatest recognition and encouragement to our work. We focus on service quality and connotation, providing guests with enthusiastic and professional Holiday Inn Express services. We understand that location is crucial for guests' travel and daily life, so we have chosen a geographically advantageous and conveniently located area for easy access to various attractions and downtown areas. Each of our rooms offers a nutritious combination of Chinese and Western cuisine, demonstrating our utmost care and creating a warm atmosphere for our guests. We welcome you to visit us again at any time.Best regards, IHG Social Listening Team
Guest User
Family Room
Checked in May 2024
Family
1 Reviews
4.7/5
Amazing
Posted on May 24, 2024
The location is superior, the transportation is convenient, the location is very prosperous, and travel is convenient. The hall is simple, grand, with a reasonable layout and light music, which is very pleasant to listen to. The front desk is beautiful and generous, the service is enthusiastic, proactive, efficient, thoughtful, and professional. The room has good lighting, bright, comfortable, and clean hygiene. The mattress is comfortable, the water flows out quickly, the water temperature is good, and bathing is comfortable. The internet speed is fast, and the office is convenient. The room is tidy, clean and hygienic, with friendly room attendants, good service, quick and thoughtful movements. There is free laundry on the second floor, which is very convenient for cleaning clothes. The breakfast in the hotel is delicious, and the sour plum soup is also delicious. Xi'an is very beautiful, and the women here are all wearing their own traditional costumes.Very good, highly recommended!
Response from Property: Dear guest, Thank you for your love and recognition of our hotel. We have won the trust of our customers with our superior location and surrounding facilities, convenient transportation, consistent service, nutritious breakfast, international standard facilities and equipment, and other brand features. The restaurant provides a rich Chinese and Western style breakfast every day, including cold and hot dishes, vegetable salads, freshly baked bread, as well as Xi'an local specialty snacks. Finally, a cup of freshly ground coffee is served to inject energy into your day. We sincerely invite you to stay with us again.Best regards, IHG Social Listening Team
valentina90
Standard Double Room
Checked in May 2024
Other
5 Reviews
4.7/5
Amazing
Posted on May 18, 2024
The geographical location is very good, very close to the subway exit travel is also very convenient, breakfast types are complete staff are also very enthusiastic, the only bad point is that the bar next door is very noisy affect rest, but the next day the front desk staff to free upgrade to change the room, overall is still very good!
Response from Property: Dear guest, Thank you for staying with us and acknowledging our location and breakfast service. At the same time, we apologize for any inconvenience caused by external factors outside of the hotel's control. The hotel management has been actively coordinating to address such issues and improving service quality by allocating quiet rooms whenever possible. If you have any needs during your stay, please feel free to contact us anytime, and we will do our best to serve you. We look forward to your next visit.Best regards, IHG Social Listening Team
Guest User
Standard Double Room
Checked in Jun 2024
Friends
2 Reviews
5.0/5
Outstanding
Posted on Jun 18, 2024
Henry Young Hotel is very near the airport and the Train Station, very convenient
Response from Property: Dear guest, Thank you for choosing to stay at our hotel. As you mentioned, the excellent location is one of the great advantages of our hotel. The surrounding facilities and convenient transportation attract many business and leisure guests who value efficiency. We sincerely invite you to visit us again.Best regards, IHG Social Listening Team
Katto
Standard Double Room
Checked in May 2024
Couples
1 Reviews
5.0/5
Outstanding
Posted on May 15, 2024
The hotel environment is very good, the breakfast is very clean and delicious, the room service is also good, especially Amber and Cherry at the front desk, the service is very warm
Response from Property: Dear guest,We are very happy to hear you enjoyed your stay with us. I will certainly share your kind comments with our staff, particularly the staff you have mentioned by name. We prepare a variety of hot and cold dishes, vegetable salads, freshly baked bread, and local Xi'an snacks for breakfast, along with a cup of freshly brewed coffee to energize you for the day ahead. We sincerely invite you to visit us again in the future. Best regards, IHG Social Listening Team
Guest User
Superior Family Room
Checked in May 2024
Family
2 Reviews
5.0/5
Outstanding
Posted on May 14, 2024
The hotel is located well, very close to the scenic spot. It's only a 10 minute walk from the city wall. The front desk staff helped us secure tickets to the Shaanxi History Museum, which was really great. The room was quite clean, and the breakfast hall was a bit small. When I got out to eat in the morning, there was no place, so I had to wait for a long time. There was also a bar next to it, which was a bit inconvenient. Although their staff arranged a high floor room for me, they helped me call a taxi when I went to the airport, which was very convenient, but the car couldn't get to the hotel entrance.
Response from Property: Dear guest, Thank you for choosing to stay with us. Our service staff follow the philosophy of "doing good and treating guests with sincerity" to provide you with meticulous and thoughtful service, ensuring a pleasant stay. From the hotel, it is within walking distance to the Bell Tower, Drum Tower, Muslim Street, Yongning Gate of Xian City Wall, as well as popular foodie destinations like the Bell Tower neighborhood and Luomashi area. The subway stations of Lines 2 and 6 are just a 5-8 minute walk away, and the airport shuttle bus stop at the Bell Tower is also very close by, providing you with convenient access to all the city has to offer. Regarding the issue of high volume during breakfast peak hours, we will strengthen the management and coordination of our breakfast service to reduce your waiting time. Any other issues you have brought up will be forwarded to the relevant departments as an opportunity for improvement and perfection. We look forward to meeting you again in the future.Best regards, IHG Social Listening Team