And the wind road 32-7, Xinwu District, Wuxi, Jiangsu, ChinaView Hotel Details
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Citadines New District Wuxi Guest Reviews
4.7/5
Outstanding
286 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(286)
Positive reviews(277)
Reviews with photos/video(59)
Large rooms(43)
Quiet & comfortable(28)
Friendly front desk staff(25)
Many amenities(16)
Breakfast was average(15)
Near shopping area(13)
Perfect for business trips(9)
Convenient for shopping(9)
Negative reviews(9)
Kirley
Studio Executive
Checked in Apr 2024
Solo travelers
4 Reviews
5.0/5
Outstanding
Posted on Apr 7, 2024
The hotel was clean and quiet the environment was quiet and peaceful .
Response from Property: Dear guest, thank you for your kind feedback, we are happy to have met your expectations. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Looking forward to have you back soon.
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Michal Lukasz
Two Bedroom Deluxe
Checked in Mar 2024
Family
33 Reviews
4.5/5
Great
Posted on Jun 2, 2024
Everything okay. The whole hotel and rooms modern and clean.
Response from Property: Dear Guest, thank you for your kind feedback, we are happy to have met your expectations in service and cleanness. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Looking forward to have you back soon.
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Lee
One Bedroom Deluxe
Checked in Mar 2024
Family
5 Reviews
3.7/5
Posted on Mar 5, 2024
the concierge is very helpful, thanks for him.
Response from Property: Dear guest, it was a great pleasure having you stay at Ascott New District Wuxi. Thank you for sharing your feedback about your stay experience with us. We look forward to welcoming you again, giving us another opportunity to serve you better.
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Cherrylamba14
Studio Executive
Checked in Sep 2023
Travel with friends
34 Reviews
5.0/5
Outstanding
Posted on Oct 8, 2023
Had a wonderful stay
Response from Property: 尊敬的客人,感謝您選擇無錫馨樂庭新發服務公寓並抽出寶貴的時間與我們分享您的愉快體驗。我們秉承為每一位賓客提供細緻入微服務的宗旨,為客人打造温馨愉悦的入住體驗。我們會再接再勵繼續做好工作,公寓全體員工真誠期待您的再次光臨!
Xinzangsanfenzhiyi
Studio Executive
Checked in Jan 2025
Travel with friends
13 Reviews
5.0/5
Outstanding
Posted on Feb 8, 2025
Service: The front desk service was very considerate and attentive. They introduced me to many attractions and some local delicacies.
Environment: It is in the park, relatively quiet, and very close to Wanda.
Sanitation: The room is very clean, large, and cost-effective.
Facilities: Very good.
A very satisfying trip. I will come again next year.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Citadines Xinfa Wuxi and sharing your stay experience. Thank you for your recognition of our front desk service! Citadines Xinfa Wuxi is located in Xinwu District, Wuxi, with convenient transportation facilities. The apartment is equipped with a fully equipped kitchen and a washing machine with automatic drying function. Whether you are in Wuxi for business or leisure, Citadines Xinfa Wuxi will make you feel like home. Thank you again for choosing Citadines Xinfa Wuxi. All the staff of the apartment sincerely look forward to your visit again!
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Guest User
Studio Executive
Checked in Jan 2025
Family
1 Reviews
5.0/5
Outstanding
Posted on Feb 8, 2025
Facilities: There is a laundry room with washing powder provided, which is very convenient
Hygiene: The room is very clean and responsive
Environment: The surrounding area is very quiet and suitable for living
Service: The front desk service is warm and thoughtful. The young man and the young lady are very friendly and gave small gifts
I highly recommend this hotel and will come again in the future
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Citadines Xinfa Wuxi and taking the time to share your pleasant experience with us. We are committed to providing meticulous service to every guest and creating a warm and pleasant stay experience for guests. We will continue to work hard and look forward to your next visit.
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Anonymous User
Studio Executive Twin
Checked in Jan 2025
Family
5 Reviews
5.0/5
Outstanding
Posted on Feb 5, 2025
The service is ok, the facilities are ok, the hygiene is ok. . . Overall, it is ok,,,,,, it is more convenient to check in by car. . . It is next to Wanda, and it is convenient to eat.,,
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Citadines Xinfa Wuxi and taking the time to share your pleasant experience with us. We are committed to providing meticulous service to every guest and creating a warm and pleasant stay experience for guests. We will continue to work hard and look forward to your next visit.
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Duanshuizhe
Studio Executive Twin
Checked in Jan 2025
Family
5 Reviews
5.0/5
Outstanding
Posted on Jan 31, 2025
The room is large, well-equipped, clean and hygienic. The breakfast is simple and OK. The service attitude is good. The TV cannot be projected and is a little old. The location is in a park with complicated road conditions. People with poor eyesight are not easy to find. The overall price-performance ratio is good
Original TextTranslated by Google
Response from Property: 尊敬的客人,感謝您下榻無錫馨樂庭新發公寓酒店並分享您的入住體驗,同時感謝您對我們前台服務的認可!無錫馨樂庭新發公寓酒店位於無錫新吳區,周邊交通設施便利。公寓配備設備齊全的廚房和具有自動烘乾功能的洗衣機,無論您在無錫是為了商旅或者休閑娛樂,無錫馨樂庭新發公寓酒店會讓您感覺像家一樣。再次感謝您選擇無錫馨樂庭新發公寓酒店,公寓全體員工真誠期待您的再次光臨!
Anonymous User
Two Bedroom Deluxe
Checked in Jan 2025
Family
22 Reviews
5.0/5
Outstanding
Posted on Jan 19, 2025
When passing through Wuxi on our way back to Qingdao from Hangzhou, we decisively chose the sister brand Citadines. We were not disappointed. The room was fully equipped and comfortable, especially the kitchen. We shopped at Sam's Club and had two delicious meals. It was so convenient. The only thing I owed the hotel was that I was in a hurry when I left and didn't wash the breakfast bowl. Sorry 😞
Original TextTranslated by Google
Response from Property: 尊敬的客人,感謝您下榻無錫馨樂庭新發公寓酒店並分享您的入住體驗,同時感謝您對我們前台服務的認可!無錫馨樂庭新發公寓酒店位於無錫新吳區,周邊交通設施便利。公寓配備設備齊全的廚房和具有自動烘乾功能的洗衣機,無論您在無錫是為了商旅或者休閑娛樂,無錫馨樂庭新發公寓酒店會讓您感覺像家一樣。再次感謝您選擇無錫馨樂庭新發公寓酒店,公寓全體員工真誠期待您的再次光臨!
Guest User
Studio Executive
Checked in Oct 2024
Family
42 Reviews
5.0/5
Outstanding
Posted on Oct 29, 2024
Every time I pass through Wuxi City, I always go to Citadines Xinfa Apartment Hotel Wuxi to stay for one night.
This Ascott branch, the 87th one operating in China, always gives you a homecoming experience! 👍👍👍👍👍
During the 2024 Taihu Culture and Art Season, the Wuxi Symphony Orchestra held a concert at the Wuxi Grand Theater that night. Fortunately, the musicians also stayed in our hotel! 👍👍👍👍👍
The duty manager-human resources manager was busy at the front desk until late at night, and appeared in the restaurant at 6:30 in the morning to check the quality of the dishes one by one, take photos, and discuss relevant details with the chef! 👍👍👍👍👍
The housekeeping supervisor saw her busy figure many times in the aisle of the floor! Every time I meet a guest, I greet them like family! 👍👍👍👍👍
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Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Citadines Xinfa Wuxi and sharing your stay experience. Thank you for your recognition of our front desk service! Citadines Xinfa Apartment Hotel Wuxi is located in Xinwu District, Wuxi, with convenient transportation facilities. The apartment is equipped with a fully equipped kitchen and a washing machine with automatic drying function. Whether you are in Wuxi for business travel or leisure and entertainment, Citadines Xinfa Apartment Hotel Wuxi will make you feel like home. Thank you again for choosing Citadines Wuxi Xinfa Apartment Hotel. All staff at the apartment sincerely look forward to your visit again!
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Guest User
Studio Executive Twin
Checked in Oct 2024
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on Oct 23, 2024
The front desk service is very professional and enthusiastic. Check-in was very smooth, a very good business trip experience.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Citadines Xinfa Wuxi and sharing your stay experience. Thank you for your recognition of our front desk service! Citadines Xinfa Apartment Hotel Wuxi is located in Xinwu District, Wuxi, with convenient transportation facilities. The apartment is equipped with a fully equipped kitchen and a washing machine with automatic drying function. Whether you are in Wuxi for business travel or leisure and entertainment, Citadines Xinfa Apartment Hotel Wuxi will make you feel like home. Thank you again for choosing Citadines Wuxi Xinfa Apartment Hotel. All staff at the apartment sincerely look forward to your visit again!
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Anonymous User
One Bedroom Deluxe
Checked in Oct 2024
Business travelers
183 Reviews
4.5/5
Great
Posted on Oct 6, 2024
The breakfast is a bit monotonous, but the room is large and well-equipped. It's a very comfortable stay, especially if you are traveling as a family. This is a wise choice. There are almost no surrounding supporting facilities except for a Wanda Plaza.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Citadines Wuxi Xinfa and taking the time to share your pleasant experience with us. We adhere to the purpose of providing meticulous service to every guest and create a warm and pleasant stay experience for our guests. We will contact the outsourcing department to report the breakfast issue and make persistent efforts to do a better job. We look forward to your next visit.
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Guest User
One Bedroom Deluxe
Checked in Oct 2024
Business travelers
17 Reviews
5.0/5
Outstanding
Posted on Oct 18, 2024
The boy at the front desk has very good service. The room is very big. Highly recommended.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Citadines Wuxi Xinfa and taking the time to share your pleasant experience with us. We adhere to the purpose of providing meticulous service to every guest and create a warm and pleasant stay experience for our guests. We will continue to work hard and look forward to your next visit.
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Guest User
One Bedroom Deluxe
Checked in Sep 2024
Business travelers
3 Reviews
5.0/5
Outstanding
Posted on Sep 27, 2024
The room was large, clean and tidy. The waiter was also very nice and gave us a manicure kit. The apartment met many needs, including business trips and laundry. It was well equipped.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Citadines Xinfa Wuxi and taking the time to share your pleasant experience with us. We are committed to providing meticulous service to every guest and creating a warm and pleasant stay experience for guests. We will continue to work hard and look forward to your next visit.
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Guest User
One Bedroom Deluxe
Checked in Jul 2024
Family
9 Reviews
4.2/5
Very Good
Posted on Jul 18, 2024
To be honest: I often book Citadines, and I was quite satisfied with it the first few times. I was also very satisfied with the fragrance in the lobby. This time it’s a little hard to describe, mainly on two points:
1. There is a door between the suite arranged this time and the room next door. In the middle of the night, you can still hear normal conversations in the next room and the sound of slippers walking on the floor. Moreover, the price of such a downgraded room layout is the same as that of a normal room. It is recommended that you consider this room type with a door as a separate option, lower the price appropriately, and clearly state in text that there is a door in the middle. It is up to consumers to freely choose whether they are willing to tolerate this type of room at a low price. Now this kind of behavior is deceiving customers.
2. The buffet breakfast is really hard to describe. The variety is not particularly rich, which is tolerable, but the egg fried rice is dry and hard, with some rice grains mixed in, no salt and no taste. When the tea eggs (non-boiled eggs) are peeled off, they taste like boiled eggs without any taste of tea eggs. As a result, we cannot eat it without pickles. Your breakfast can be Chinese or Western style, but don’t overwhelm our taste buds by becoming neither Chinese nor foreign.
I found a beetle and connected it to the TV set-top box myself (I can only watch cable TV, not Internet TV)
Summary: It is best not to choose a room with a door in the middle, the buffet breakfast is not recommended, and the TV only has cable. Everything else is very good, the room is large, new and smells good.
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Original TextTranslated by Google
Response from Property: Citadines Xinfa Apartment Hotel Wuxi is located in Xinwu District, Wuxi, with convenient transportation facilities. The apartment is equipped with a fully equipped kitchen and a washing machine with automatic drying function. Whether you are in Wuxi for business travel or leisure and entertainment, Citadines Xinfa Apartment Hotel Wuxi will make you feel like home. We are honored that your overall experience during your stay is quite satisfactory. We also thank you very much for your valuable suggestions. We will adjust the breakfast dishes in a timely manner, strive to improve the quality of breakfast, and strengthen room hygiene inspections. We will continue to do a good job Work and welcome you to check in again!