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Xizhou Garden Hotel Guest Reviews
4.7/5
Outstanding
1620 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(1620)
Positive reviews(1606)
Reviews with photos/video(355)
Classy environment(249)
Delicious breakfast(163)
Well decorated(107)
Convenient parking(103)
Friendly front desk staff(59)
Luxurious(22)
Great swimming pool(21)
Garden view(14)
Negative reviews(14)
Guest User
Deluxe Queen Room
Checked in Aug 2024
Business travelers
46 Reviews
5.0/5
Outstanding
Posted on Sep 27, 2024
more huge the room I receive than what I think before . I will come back again
Response from Property: 謝謝親愛噠走心的評價,您的一個温和的笑容,一個滿意的評語,像那冬日的暖陽,夏日清風,給予了我們希望與動力,承載了我們對親們孜孜不倦耐心與期盼,感謝您對我們的讚美與支持,感恩一路相伴的您!期待下次與您相遇,祝您生活愉快!
BUTT MUHAMMAD WASEEM
Superior Standard Room
Checked in Jun 2023
Business travelers
10 Reviews
4.5/5
Great
Posted on Sep 21, 2023
It’s a good hotel. Good location. Have awesome place . Hotel lobby and breakfast area looks awesome. There is also swimming pool.
Response from Property: 感謝您選擇我們錫州,我們萬分榮幸能為您服務。酒店準備了多種不同佈局的房型以供不同客人選擇,希望我們真誠的服務能夠帶給您更愜意的體驗,酒店全體員工衷心期待您的再次光臨!
Guest User
Superior Queen Room
Checked in Apr 2023
Solo travelers
3 Reviews
4.5/5
Great
Posted on Jun 1, 2023
Cathy of the front desk was very helpful in arranging a taxi for going to my next destination. Breakfast could have more items for non-Chinese guests, like omelettes and European pastries. Light was too low in the breakfast area, although the environment is pretty good.
Response from Property: Dear distinguished guests, Thank you so much for choosing to stay at Xizhou Garden Hotel and sharing your stay experience with us! The issues occured during your stay have been reported to the hotel departments, we are committed to providing you with a warm and thoughtful stay experience.Sincerely looking forward to your visit again!
Zhangzhipenga
Deluxe Standard Room
Checked in Nov 2024
Business travelers
39 Reviews
5.0/5
Outstanding
Posted on Dec 26, 2024
The hotel has convenient parking, and the check-in and check-out procedures are fast. The front desk Xiao Xu and Xiao Yang provide good service, and there is Starbucks coffee; the room is clean and sanitary, and the lobby is spacious and beautiful, suitable for business trips [happy]
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support to our Xizhou Garden Hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
Gulaodeshenhua
Deluxe Queen Room
Checked in Sep 2024
Business travelers
7 Reviews
5.0/5
Outstanding
Posted on Oct 24, 2024
Very satisfied. It would be perfect if there were charging stations in the parking lot. The hotel room is large and well-equipped. The breakfast is also good with many varieties. Next time I come to Wuxi on a business trip, I will still choose our Xizhou Garden Hotel.
Original TextTranslated by Google
Response from Property: 尊敬的顧客您好!非常感謝您對我們錫州花園酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店!真誠期待您的再次光臨!
vivi
Deluxe Standard Room
Checked in Sep 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Oct 6, 2024
Traveling during the National Day holiday, the price is reasonable, the hotel lobby is grand, the room layout is reasonable, and the environment is clean. The black slippers are very comfortable. It happened to be raining when checking out, and they gave me an umbrella. The stay experience is good. High cost performance, worth recommending. I am quite satisfied with the Ctrip booking.
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6/8
Response from Property: 尊敬的顧客您好!非常感謝您對我們錫州花園酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店!真誠期待您的再次光臨!
Guest User
Business Standard Room
Checked in Sep 2024
Family
6 Reviews
5.0/5
Outstanding
Posted on Oct 6, 2024
I have to give a good review. The National Day trip is definitely cost-effective. Spacious lobby, clean and tidy rooms, warm service, and small gifts. I am happy 🥳
Original TextTranslated by Google
Response from Property: 尊敬的顧客您好!非常感謝您對我們錫州花園酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店!真誠期待您的再次光臨!
Guest User
Deluxe Queen Room
Checked in Sep 2024
Family
5 Reviews
4.5/5
Great
Posted on Oct 5, 2024
The upgraded business room has a nice environment, but is a bit old. The hardware facilities are good. The service is a bit uncaring. The parking lot is large. I didn't have breakfast, so I don't know how it tastes.
Original TextTranslated by Google
Response from Property: 尊敬的客户,感謝您的入住,我們一直關注客人在入住期間的感受,同時積極提高自身的專業水平和服務標準,力求讓客人能感受到回家一般的温馨。我們很抱歉,我們在某些方面做的仍不完美。感謝您抽出您寶貴的時間告知我們我們的不足之處,以便我們改進。我們願在您的關注中成長,期待您下次入住再次為您服務。
saicb
Deluxe Standard Room
Checked in Sep 2024
Family
5 Reviews
5.0/5
Outstanding
Posted on Oct 3, 2024
The room was clean and tidy, and the stay was very comfortable. Starbucks coffee was given as a gift when we checked in. Parking was very convenient. The hotel facilities were also very complete. The swimming pool was very clean, not crowded, and the water temperature was also suitable. A small gift was given to the children when we left the hotel. There were many varieties of breakfast and the taste was good. Overall, it was a very good stay experience. The hotel location might be a little off, but it did not affect the stay experience. I will still choose this hotel next time I come to Wuxi
Original TextTranslated by Google
Response from Property: Thank you for your heartfelt evaluation, your gentle smile and satisfactory comments are like the warm sun in winter and the breeze in summer, which give us hope and motivation, and carry our tireless patience and expectations for you. Thank you for your praise and support, and thank you for accompanying us all the way! Looking forward to meeting you next time, I wish you a happy life!
Xiamilvyouguwen
Deluxe Standard Room
Checked in Aug 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Oct 4, 2024
The hotel is very good, the room is warm and clean, the breakfast is rich, and seeing that we are a family of three, they also gave children's breakfast, which is very considerate. The location is also convenient for travel, and the price is competitive. It is worth staying!
Original TextTranslated by Google
Response from Property: 謝謝親愛噠走心的評價,您的一個温和的笑容,一個滿意的評語,像那冬日的暖陽,夏日清風,給予了我們希望與動力,承載了我們對親們孜孜不倦耐心與期盼,感謝您對我們的讚美與支持,感恩一路相伴的您!期待下次與您相遇,祝您生活愉快!
Guest User
Deluxe Standard Room
Checked in Aug 2024
Family
6 Reviews
4.7/5
Amazing
Posted on Oct 5, 2024
The few days I stayed at the hotel happened to catch up with the super typhoon. The overall feeling was very good. The breakfast was good. The environment and facilities were good. The facilities in one building were relatively old.
Original TextTranslated by Google
Response from Property: 尊敬的客户,感謝您的入住,我們一直關注客人在入住期間的感受,同時積極提高自身的專業水平和服務標準,力求讓客人能感受到回家一般的温馨。我們很抱歉,我們在某些方面做的仍不完美。感謝您抽出您寶貴的時間告知我們我們的不足之處,以便我們改進。我們願在您的關注中成長,期待您下次入住再次為您服務。
CUI992X
Deluxe Standard Room
Checked in Aug 2024
Couples
13 Reviews
3.6/5
Posted on Sep 17, 2024
Traveling during a typhoon, the hotel is generally grand and luxurious, but there are all kinds of water leaks and power outages during the typhoon. There are very few service staff and takeaways cannot be delivered to the door. You have to go down and get them yourself. Parking is all on the ground. It's really dangerous to be afraid of falling trees and hitting them at night. The breakfast variety is generally not very delicious... It's so average
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好!非常感謝您選擇入住我們錫州花園酒店並分享您的入住感受!9月15-9月16日酒店儘管前期都做了檢查及防護,但受颱風“貝碧嘉”的影響,還是出現了一些意外的情況,對您造成了影響。另外,工作中存在的不足之處酒店深表歉意,請您諒解。在以後的工作中,酒店對可能影響客户入住體驗的自然因素及服務的細節方面會做更加全面細緻的考量,感謝您的反饋,真誠期待您的再次光臨!
Guest User
Deluxe Queen Room
Checked in Aug 2024
Business travelers
8 Reviews
4.7/5
Amazing
Posted on Sep 11, 2024
Facilities: Average, everything is available
Hygiene: OK, I don't know the vanilla bag they used, it's full of fragrance
Environment: The swimming pool and gym are under renovation, I couldn't swim, disappointed
Service: Average,
Starbucks Americano or latte: I don't like the taste
Service: The tofu pudding for breakfast is delicious,
Environment: No scenery around, Hilton and Vienna are across the road
Original TextTranslated by Google
Response from Property: 尊敬的客户,感謝您的入住,我們一直關注客人在入住期間的感受,同時積極提高自身的專業水平和服務標準,力求讓客人能感受到回家一般的温馨。我們很抱歉,我們在某些方面做的仍不完美。感謝您抽出您寶貴的時間告知我們我們的不足之處,以便我們改進。我們願在您的關注中成長,期待您下次入住再次為您服務。
xpp7
Deluxe Standard Room
Checked in Aug 2024
Family
1 Reviews
4.8/5
Amazing
Posted on Sep 7, 2024
Xizhou Garden Hotel, the newly decorated new Chinese-style lobby is spacious and elegant. The business room in the old building where I stayed this time is not big but exquisite and clean, especially the atrium with a height of dozens of meters, which is very distinctive. It is said that it was decorated n years ago. I can't help but sigh in my heart ~ Wuxi is really an "old money" city. The service is generally satisfactory, which can reflect the level of a local time-honored five-star hotel. The breakfast is Chinese style, and I am satisfied overall
Original TextTranslated by Google
6/7
Response from Property: 尊敬的顧客您好!非常感謝您對我們錫州花園酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店!真誠期待您的再次光臨!
Guest User
Deluxe Queen Room
Checked in Jul 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Aug 18, 2024
Very clean, all facilities are relatively new, the service is considerate and meticulous, the overall decoration style has both the heritage of the old five-star hotel and conforms to the current aesthetics, the transportation is convenient, and it takes 15 minutes to walk to Yaohan. It completely exceeded my expectations and I will definitely stay again
Original TextTranslated by Google
Response from Property: 感謝您選擇我們錫州,我們萬分榮幸能為您服務。酒店準備了多種不同佈局的房型以供不同客人選擇,希望我們真誠的服務能夠帶給您更愜意的體驗,酒店全體員工衷心期待您的再次光臨!