No. 41 West Street, Liangzhou District, Wuwei, Gansu, ChinaView Hotel Details
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Tianma Hotel Guest Reviews
4.4/5
116 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.4
Amenities4.2
Service4.4
Cleanliness4.5
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All reviews(116)
Positive reviews(108)
Reviews with photos/video(5)
Awesome stay(19)
Convenient parking(11)
Convenient location(9)
Great value for money(7)
Easy to get around(7)
Near shopping area(6)
Many amenities(5)
Friendly front desk staff(5)
Negative reviews(8)
Guillaume Amaury
North Building Economic Standard Room A
Checked in Feb 2025
Couples
26 Reviews
3.0/5
Posted on Feb 7, 2025
The room was really smelling of cigarettes, and not that clean, and we had to ask to have hot water in our room. The staff was nice though and helpful, and the breakfast is good and diverse.
Guest User
Budget Single Room (North Building)
Checked in Oct 2024
Solo travelers
38 Reviews
5.0/5
Outstanding
Posted on Nov 10, 2024
The staff really made this place feel very welcoming and friendly. The rooms were clean and nice as well.
Guest User
Budget Single Room (North Building)
Checked in Nov 2024
Solo travelers
17 Reviews
3.5/5
Posted on Jan 2, 2025
The room was ok.
It is still a good option for the price.
Ace Gerhard dashan
Budget Single Room (North Building)
Checked in Jul 2023
Solo travelers
13 Reviews
5.0/5
Outstanding
Posted on Jul 5, 2023
Splendid! For the small price it has great rewards! Everything is in working order and it's close to food street and in a relatively quiet area.
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。我們酒店位於市中心商業步行街西口,交通便利。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Deluxe Standard Room (South building)
Checked in Oct 2024
Family
3 Reviews
4.7/5
Amazing
Posted on Oct 2, 2024
I chose the South Building. The room environment is good. There are various snack streets around. The scenic spots are not far away. The service attitude is also good. However, the staff is a little short and the check-in process is a bit slow. Overall, it is a good hotel.
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Guest User
South Building Double Bed Room
Checked in Sep 2024
Family
43 Reviews
4.0/5
Very Good
Posted on Sep 19, 2024
Advantages: It is located in the middle of the city center and has a large parking lot. It is divided into north and south buildings. The facilities in the south building are relatively new. The room service is very good, the bedding and towels are good, and the bed is hard for the elderly. Breakfast in northwest hotels is relatively simple compared to that in the south, but it is nutritious and filling.
Disadvantages: The setting at the front desk is very strange, which makes people confused about the entire Gansu tourism (especially this is the first time to Gansu). The position of the guest of honor is reversed, and the guests feel that they are in an institutional hotel in a backward area in the 1980s, especially when the front desk staff is unskilled and has an arrogant attitude (a middle-aged fat lady). This weird front desk setting lowers the image of Gansu tourism as a whole. Fortunately, this is not the case in subsequent hotels, allowing people to return to real society.
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Anonymous User
Budget Single Room (North Building)
Checked in Oct 2023
Family
8 Reviews
1.0/5
Posted on Nov 23, 2023
The front desk was not very good. The room was old and unclean. It also smelled of cigarette smoke. The whole room was full, especially the bathroom. I didn't expect that. Musty smell. You can also hear the sound from the next room. I won't come back next time.
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Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Tianma Hotel is located in the city center, at the west entrance of the pedestrian street, with convenient transportation. Because the North Building was built in the early days, the room layout has become traditional and outdated. The room you are staying in is an economical special price room. If you need four-star rooms, please book various rooms in the south building of Tianma Hotel. We are deeply sorry for your experience during your stay in the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
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Guest User
Standard Room (South building)
Checked in Aug 2023
Family
6 Reviews
1.0/5
Posted on Aug 17, 2023
The room was generally hygienic. There were bugs in the middle of the night and I couldn't sleep well all night.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us. We will inform the relevant departments to improve the service quality. The hotel has been equipped with electric mosquito coils. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
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_Irina
Budget Single Room (North Building)
Checked in Feb 2025
Couples
6 Reviews
3.7/5
Posted on Feb 24, 2025
Расположение отеля хорошее, рядом много магазинов с едой и одеждой. Отель старенький , но для пару ночей сгодится .
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。 天馬賓館位於市中心,步行街西口,交通方便。北樓因是早期建設,房間格局已傳統老化陳舊,您入住的房間屬於經濟型特價房。如需四星級客房,請預訂天馬賓館南樓各類客房,對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!