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The Yun Hotel Hankou Guest Reviews
4.8/5
Excellent
3945 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(3945)
Positive reviews(3876)
Reviews with photos/video(444)
Easy to get around(347)
Friendly front desk staff(261)
Delicious breakfast(218)
Many amenities(200)
Close to airport(138)
Stayed multiple times(73)
Great swimming pool(71)
Large bathroom(24)
Negative reviews(68)
Aurelien
Deluxe King
Checked in Dec 2023
Family
5 Reviews
4.0/5
Very Good
Posted on Jan 1, 2024
My parents weren’t allowed to have access to the breakfast room despite having booked it and paid for it. They were asked to pay for it a 2nd time which doesn’t make sense
It’s the first time I have seen this in a hotel and probably the last. This experience alone deserve a bad rating but the rest wasn’t bad.
Response from Property: Dear guest, first of all, we sincerely apologize for the inconvenience caused to you during your stay. The hotel management attaches great importance to the relevant issues mentioned in your comments and has requested the relevant departments to check and improve them as soon as possible. Your tolerance and understanding are the encouragement and support for our work. It will be an honor for all our staff to have you stay again. We sincerely look forward to your visit again! —Vanke Zhanyun Hotel
Sugarie
Deluxe King
Checked in Jan 2024
Solo travelers
12 Reviews
5.0/5
Outstanding
Posted on Feb 19, 2024
Overall the hotel is a 8/10. I enjoyed staying here.
BashirWaqar
Deluxe King
Checked in Jun 2023
Solo travelers
2 Reviews
4.7/5
Amazing
Posted on Jun 26, 2023
I stayed for one night. rooms are neat and clean and provided with all necessary plus luxurious facilities. The people at front door service are quite welcoming and friendly. Peaceful surrounding and environment is always my first choice while selecting hotel, and I spent quite peaceful night in this hotel.
Anonymous User
Deluxe King
Checked in Jun 2023
Travel with friends
5 Reviews
5.0/5
Outstanding
Posted on Jun 12, 2023
Just looking at the pictures of the hotel made me look forward to staying here (mostly for the bath), but the quick check in and the room made the stay even more enjoyable. Of course, I had a bubble bath each day and the room itself was so nice and spacious, that I could work out in there. I didn’t have to though as the gym has pretty much every machine you could need as well as a pool (I didn’t swim in it though). What I didn’t know before arriving was that there is a convenience store on the first floor. Definitely a lifesaver since it was hot when I stayed and I liked to stock up on water (that I could place in the hotel room fridge) as well as buy some snacks, iced coffee and cup noodles (just in case).
Nan Htwe
Deluxe Twin
Checked in May 2023
Travel with friends
10 Reviews
5.0/5
Outstanding
Posted on Jun 4, 2023
Great location and services, staffs are very friendly and helpful. They will go above and beyond to fulfill your needs: laundry, transport, etc. The housekeeping lady is very thoughtful and willing to help. I forgot my stuff in the room after checking out, and the reception staff Vera managed to help posting my thing to my place. Very much appreciated.
Jade Honey
Deluxe King
Checked in Jun 2023
Couples
26 Reviews
3.5/5
Posted on Jun 11, 2023
Decent hotel in a decent location. Cheap and comfortable. Staff were helpful when needed.
Charles
Deluxe King
Checked in Dec 2022
Business travelers
58 Reviews
5.0/5
Outstanding
Posted on Dec 14, 2022
Big room, nice place, and i appreciated the fact they didn't throw away my tooth bursh after the first use
ttgele
Deluxe King
Checked in May 2022
Solo travelers
15 Reviews
5.0/5
Outstanding
Posted on Jul 22, 2022
Great hotel! Loved staying here as a staycation. Love there's a bathtub and shower in bathroom. View was great. Service could be a bit better, due to miscommunication. Probably will stay again due to location near railway station.
hanouch
Executive Standard King
Checked in Mar 2023
Business travelers
67 Reviews
5.0/5
Outstanding
Posted on Apr 8, 2023
good hotel and good location
Bor Jong
Executive Standard King
Checked in Dec 2021
Business travelers
7 Reviews
2.2/5
Posted on Dec 6, 2021
Poor front desk and poor service attitude! Simply can’t compare with any other international brand, not recommended
Response from Property: Dear guest, thank you for your sincere review. The hotel attaches great importance to the service issues you mentioned. We are very sorry for the discomfort caused to you during your stay! If you have the opportunity to invite you to the hotel lobby bar to have tea and discuss your opinions and suggestions on hotel services, we have been working hard to make the hotel a "home away from home" that customers like, and we hope to receive your continued support and guidance. Let us make the hotel's products and services better. We look forward to seeing you again in the near future and hope that our high-quality service can create more surprises for you! I wish you success in your work and a happy family! —Wuhan Vanke Narada Hotel
hycin
Deluxe Twin
Checked in Jun 2023
Travel with friends
10 Reviews
5.0/5
Outstanding
Posted on Sep 3, 2023
Lily😄😄😄😄
Guest User
Deluxe King
Checked in Nov 2024
Business travelers
12 Reviews
5.0/5
Outstanding
Posted on Nov 8, 2024
The design style of Zhanyun Hotel is very unique, combining traditional and modern elements, giving me a refreshing feeling. The hotel lobby adopts the design of Chinese garden, which makes me feel the classical charm. The interior of the room adopts modern design, which makes me feel like I am in a comfortable home environment. The service of Xiao Deng @99 at the front desk is also very good. I hope you will continue to work hard. The careful preparation of this hotel is reflected in every detail. For example, the lighting design in the room is very user-friendly, and the brightness can be adjusted according to my needs, so that I can enjoy comfortable lighting at different times. In addition, the hotel also provides free fruits and drinks, so that I can replenish energy in time when I am tired.
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6/8
Response from Property: Sometimes, what we call a road is actually just wandering; what we think we have arrived is actually just a resting place. Even so, Zhanyun has always adhered to the service concept of "in wind and rain, with the clouds", and strived to make the hotel a "home away from home" that customers like. We hope that customers can relax and enjoy our services after arriving. We are very glad that our efforts have been recognized by you, and we look forward to seeing you again in the near future. By the way, I wish you a smooth work and a healthy family! - Vanke Zhanyun Hotel
Guest User
Deluxe King
Checked in Nov 2024
Solo travelers
3 Reviews
5.0/5
Outstanding
Posted on Nov 3, 2024
The hotel's surroundings are very nice, and the facilities are good. The water in the gym and swimming pool on the fourth floor is clean, and the equipment is new, making it convenient for exercising. It is close to the Third Ring Road, so it is very convenient to get a taxi. There is a small commercial street on the right when you go out, and you can go shopping, eat, and drink in a short walk. The service is also very enthusiastic, and the guest service manager Coco actively helps solve problems.
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Response from Property: Dear guest, thank you very much for your recognition of Zhanyun and such detailed comments. It is not easy to meet by chance. Maybe it is destined by heaven. It would be a pity to miss it. I am very honored that you chose Zhanyun and the time you spent in Zhanyun was so pleasant and enjoyable. I look forward to seeing you again in the near future, let us continue our previous relationship! — Vanke Zhanyun Hotel
Anonymous User
Deluxe King
Checked in Nov 2024
Solo travelers
4 Reviews
5.0/5
Outstanding
Posted on Nov 2, 2024
Traveling with pets, the room facilities are very good. It is a rare pet-friendly hotel in Wuhan. The front desk is also very enthusiastic. Any problems can be solved in time. Things are delivered quickly even if it is late at night.
The hotel is in a good location. It is very convenient to go to the Garden Expo Park and Wansong Park. There is a bus stop outside. It is also very convenient to take a taxi because it is close to the Third Ring Road.
I would like to praise the service of the guest service manager CoCo, who is very thoughtful and attentive. When we checked in, we saw that we brought our pets and brought a dog bed.
The refrigeration effect of the small refrigerator in the room is also very good.
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6/7
Response from Property: Dear guest, thank you very much for choosing to stay at Zhanyun and taking the time to share your experience with us. Your sincere love for Zhanyun has been engraved in our lives. Zhanyun is grateful for this special encounter in life and is honored to have known and accompanied you in this wonderful time. We look forward to continuing to receive your recognition and accompany you to see all the misty rain and sky, and go through every spring and spring! - Vanke Zhanyun Hotel
Guest User
Deluxe King
Checked in Oct 2024
Couples
2 Reviews
5.0/5
Outstanding
Posted on Oct 30, 2024
I came to Wuhan on a business trip these days. I chose a Zhanyun Hotel with good reviews online. I didn't expect that this business trip would surprise me. As soon as I entered the hotel, I was attracted by the luxury of the lobby. The high ceiling and exquisite decoration made me shine. But what really surprised me were the facilities that exceeded my expectations. For example, the gym in the hotel is well-equipped, spacious, and has professional coaches to guide. This is a blessing for me who loves fitness.
I experienced many surprises in the hotel. First of all, the hotel's buffet breakfast, which is rich in variety and authentic in taste, and there are nearly 100 dishes, which surprised me. What surprised me even more was that the hotel also has a large swimming pool, so I can play when I am bored. And the configuration of the room dazzled me. First of all, the guest rooms in the hotel are equipped with intelligent control systems, which can adjust the air conditioner, etc. In addition, the furniture and decoration in the guest rooms are made of high-quality materials, which makes people feel very comfortable.
At Zhanyun Hotel, I also felt the caring service. The hotel front desk guy @99 is warm and thoughtful, always paying attention to my needs. For example, I once asked at the front desk if there were any good places to eat nearby. Brother 99 not only recommended several restaurants to me, but also got me a detailed map, so that I could easily find the restaurant I wanted. In addition, the hotel also provides services such as laundry, meal delivery, and taxi service, so that guests can enjoy a more convenient life.
In general, I am very satisfied with the facilities and services of Zhanyun Hotel. The facilities here are beyond expectations, and the experience is full of surprises; the luxurious configuration is dazzling, and the caring service makes people feel warm. It is a very good hotel!
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6/8
Response from Property: Dear guest, thank you very much for choosing to stay at Zhanyun and taking the time to share your experience with us. Your sincere love for Zhanyun has been engraved in our lives. Zhanyun is grateful for this special encounter in life and is honored to have known and accompanied you in this wonderful time. We look forward to continuing to receive your recognition and accompany you to see all the misty rain and sky, and go through every spring and spring! - Vanke Zhanyun Hotel