Hampton by Hilton Hotels in Wilmington

I stayed at this hotel for work a trip. Prior to me arriving, my manager booked my stay and at the time of the booking he stated that the stay should be completely charged on his credit card. The Hampton Inn employee stated because we are with a group, the security deposit would be $15 per day and I was aware that a charge would be on my personal credit card, which was fine . When I checked in, the lady at the desk said she would charge for the security deposit. I was staying for 3 nights , so there should have been a charge of $45. Once I got to my room, I checked my account and saw there was a $500 charge on my account . I went back down to the front desk and calmly said to the lady, I am just looking for clarity on why my card was charge this amount when that’s not the agreement that was told by phone. I was immediately met with hostility and was told “I’m not going to argue with you, you can talk to the manger.” The manager Sheeri Hightower came out and she was just as rude. She was very dismissive and told me no credit card was on file for my reservation and that’s why I was charge. That was a complete lie , because you can’t even book a reservation without a credit card and if that was the case, why wasn’t that mentioned when I checked in??! So, I went back to my room. As I walked away, I heard Sheeri Hightower and her employee laughing at me as I walked away(Nice way to make your guest feel welcomed.)To make a long story short, I had my manager email over his credit card info so he could cover the reservation. My manager called me and told me he talked to the front desk and it should be handled. Instead of the hotel manager calling me to tell me the issue was resolved and my credit card would be refunded, I heard nothing from them. So I stopped by the front desk again, Just to confirm they received my managers credit card and that it would be refunded . Again, I was met with an attitude and was talked to In a condescending tone. The following day, I was at the bar by the pool and the manager Sheeri Hightower walked behind the bar, looked dead at me and didn’t speak . She turned her back to me and ate a hamburger behind the bar and never acknowledged me. Once she was done, she walked away. The Hampton Inn needs to take a better look at the type of people they are hiring . I have been a customer service manager for 15 years and I would never be this rude to a customer. When my company has another convention, I will recommend they find another hotel. I will never stay here again.

My family and I stayed here for a last minute weekend trip to Wilmington. The location was perfect - easy walk to all the downtown area and riverfront district. Hotel was quiet, comfortable and clean. We experienced no issues with our room. Beds were comfortable and the ac unit was quiet. As always with all hotels, I did not like the pillows. Unfortunately I forgot mine at home. Bathroom/shower were clean and the room decor I thought was modern. Every staff member we encountered was friendly, greeted us and quick to assist. Even the valet staff were quick and friendly. Breakfast was normal free breakfast. Nothing spectacular but the basics were there. Pool is small but clean. We looked at the fitness room but did not use. It also looked clean. Great place for a weekend visit especially if you want to walk around town. Highly recommend.

This might be weird to comment on but I loved the bathroom in my room at this hotel! It was well stocked with towels, had plenty of hooks and rods to hang stuff on, and lots of surface area and shelving for my hair and beauty supplies. I was camped out there for a few days while my dad was in the hospital and I could not be more grateful for the kind and caring staff. They tended to my needs including extending my stay when I learned my dad would be there a few more days and fixing my key cards proactively so I wouldn't have trouble coming and going. The free breakfast and other little details allowed me to focus on my dad. Thanks so much!

Enjoy the hospitality of Hampton without the hustle & bustle. Our Hampton Inn Wilmington-University Area/Smith Creek Station, North Carolina hotel is situated halfway between the Atlantic Ocean and the historic Cape Fear River. Our guests can enjoy strolling on the Riverfront Walkway or walking white sandy beaches, all within a 5-mile ride in either direction.Our hotel is located on Old Eastwood Road conveniently accessible to all major corridors serving Wilmington. There is a variety of restaurant choices and guests can enjoy leisure or fine dining from pizza & subs to Hiro's Japanese Steakhouse.The hotel features were designed with you in mind: 116 guest rooms and 9 suites with complimentary high-speed Internet access (Suites include a wet bar, under-the-counter refrigerator, and microwave oven), Meeting Room & Executive board Room (full service catering available), Wine & Cheese Bar, Cloud Nine Bedding, Complimentary local calls, Complimentary in-room movie channel, Complimentary Hot Breakfast & On the Run Breakfast Bags, Complimentary coffee & tea available in lobby 24 hours, Complimentary copies of USA Today, Convenience store with various sundries, Guest laundry on the premises, Dry Cleaning Services, State of the Art Exercise facility, Ergonomic Desk Chairs, Complimentary 24 hour Business Center, 24-hour front desk message & fax service, Outdoor Swimming pool, Barbeque grills available.We love having you here at the Hampton Inn Wilmington-University Area/Smith Creek Station hotel!