Hotels near THE AVENUE at White Marsh, White Marsh

This is the worst Hotel I have ever stayed in, period. The whole hotel smelled of skunk and marihuana. The Ice machine room smelled of urine as if it was used very often. The front desk attendants were watching television in the breakfast area instead of monitoring who was coming into the hotel. There was a man who appeared to be homeless walking through the hotel lobby, then up the elevators and back down to the lobby. He wore the same clothes on Friday night and Saturday morning. The morning attendant on 2/19 was sleeping in the office. I had to bang on the office door several times to wake him up. When I asked for more towels I was given pool towels which were small and worn out. When I asked for more pillows I was told they only had one left but the hotel wasn't sold out. There was mold on the ceiling in hallway, our room, the bathroom. The toilet kept getting stuffed up, we were afraid it would over flow every time. When I mentioned it to the front desk clerk he said OK, didn't even fain an interest in fixing the problem. I want my money refunded immediately. We felt unsafe, we were in deplorable conditions that smelled horrible. The entire hotel, I mean entire hotel needs a tear down and rebuild it is that bad. The beds were like twin beds not fit for two adults to sleep in.

Very clean! Which was one of our main wants but it is also up to date & has nice furniture, mattress, tv & ect. Instead of little sample shampoo, conditioner, & body wash they have nice pumps of dove installed in the showers. The house keepers our very kind and will be a helping hand with anything they can. The front desk employees are just the best! They will help you, try to meet needs if anyway is possible & always a pleasure to pass by. Our kids loved the indoor pool, & comfy bed with a big flat screen. I will only use the hotel in Baltimore!

We stayed in the Quality Inn & Suites in Edgewood for 9 nights. Because of CoVid, we experienced the following issues: • No Breakfast • No Pool • No Gym • Very infrequent housekeeping (2 times during our 9 night visit) Their website made no mention of these omitted services, nor were they mentioned on our reservation confirmation. When we arrived at the building, we saw a sign announcing that there would be no breakfast, pool or gym. When we checked in, we were not told about the limited room service. After two days with no room service, my wife called the front desk and were told that room service would occur twice a week. She explained that we needed fresh towels and additional soap, shampoo, and coffee. The man at the front desk said we would get those supplies at 8am the following morning. She explained that we had a very early morning and that would be too late. He said we could come to the front desk for supplies. We went downstairs with our dirty towels and ice bucket. As I went to fill the ice bucket, my wife went to the front desk with the towels. She said the man there continued to look down at his computer screen and ignored her until she said “Hello, aren’t you the man I just talked to on the phone?” Only then did he look up. He went to a back room and got us a couple bath towels. She had to ask for additional hand towels and wash cloths. She had to specifically ask about the other supplies. He went to a closet and found soap, then went to another area and found shampoo. Still no coffee. After asking again, we got two servings of coffee. No part of this interaction was hospitable. Edgewood is not the best area in Harford County, and we knew that ahead of time. What we didn’t expect was that the hotel had at least two exterior doors that did not lock. Each had a sign saying a room key was required to open the door, but the locks were broken. Anyone could have entered the halls of the hotel. One morning when we were leaving our room for the day, we went downstairs and there were three Harford County deputies standing in the hall outside of a guest room. That’s not something we ever expected to see in a hotel! The hotel had at least 3 ice makers. Two on the first floor were working, the one on the second floor was not. An “Out of Order” sign was on that machine. It remained that way throughout our stay. The temperatures were very high during our visit. The hallways were warm and some days smelled of mildew. On other days they smelled like air freshener. There was black mold on the exterior of the building near the back door closest to our room. The air conditioning in our room worked fine. Of the hotels in the area, it was the least expensive. The room seemed to be clean and the bed was comfortable. When we did get room service, it was good. The internet connection was fine throughout our stay. The same brothers who own this hotel also own the LaQuinta and the Hampton Inn adjacent to

Second time staying here and got a different style room: thankfully this one didn’t have a weird scent, but I did miss the warm lighting on top of the bed frame that the last one had :( The rooms use bright white LEDs… which is fine! Just not the preference for my eyeballs. The TV in this room actually worked correctly though! Warm buffet breakfast is nice! Staff was friendly as well!