Name: Extended Stay America Suites - Hanover - Parsippany
Address: 125 NJ-10, Whippany, New Jersey, 07981, 125 NJ-10, Overseas, United States
Rating: 3.3

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Extended Stay America Suites - Hanover - Parsippany

Extended Stay America Suites - Hanover - Parsippany Reviews

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My only problem is the no utensils cups or carpet b

Eu precisei sair um dia antes do meu check-out o atendente foi muito atencioso e concordou mas o Trip disse que o hotel nao concordou e acho que isso foi a Trip para não devolver o dinheiro e fiquei muito chateada

設施：比較老舊
衞生：各類異味
環境：10號路旁尚可
服務：尚可

24-hour front desk

Wi-Fi

Pets allowed

Breakfast

Non-smoking room

All Languages

English

Chinese

Portuguese

All Room Types

Studio with 2 Double Beds-Non-Smoking

Queen Studio - Non-Smoking

Queen Bed Studio

Room was dirty on arrival. I had to clean it myself. Adjacent customers were constantly smoking. No enforcement by management. Its supposed to a be smoke free hotel. I requested to be moved to a second room which ended up being roach infested. Complained to Asst. Manager Manuel about the toilet not being clean, the sheets with hair, the floor not mopped, cabinets filthy with roach droppings, and he told me ”This is not the Plaza hotel maam, this is extended stay”.  So, I said to him ”that's your answer to my complaints”. As a member of management, he needs to learn customer service skills. Rude, terrible customer service, terrible representation of the company. The building is filthy. I called customer service and they refused to give me the district manager phone number. No accountability by the company or its employees. They just take your money and don't care whether you sleep in a clean and healthy environment. I asked to break my contract and they had the audacity to charge me a penalty fee. I should get the stay refunded completely!  Horrible!!! Don't stay at this hotel!!!!

The hotel's breakfast was not very good, only a cup of coffee and a small piece of cake, could not eat enough. Environment is average, service is ok. It's close to the customer, which is about ten minutes, but the hotel does not have a gym, which is not good for people who like to work out.

Between improper billing and no response from management to fix it,a room key that just stops working, and just arbitrarily getting tossed off the internet makes this and unpleasant stay.  I have tried speaking to management on site but only got so far. Technical support for the internet issues was sort of ok but lacking.  It should be as simple as this. I was charged improperly refund what needs to be refunded. My key should work for the length of my stay and the internet should be accessible for the length of my stay. I shouldn’t have to constantly go down to the front desk to get these issues taken care if repeatedly or told you have to come back and speak to the manager. It’s just not a positive experience

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Discover 103 Extended Stay America Suites - Hanover - Parsippany reviews, rated 3.3 by real travelers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Extended Stay America Suites - Hanover - Parsippany Reviews: 103 Verified Reviews Latest 2024 | Trip.com

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Extended Stay America Suites - Hanover - Parsippany Reviews

Extended Stay America Suites - Hanover - Parsippany

Extended Stay America Suites - Hanover - Parsippany Guest Reviews

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