Hotels near SS Hikitia, Wellington

My partner and I stayed at Hotel Waterloo & Backpackers for a weekend in Wellington. We had a private room with ensuite bathroom. The room was tidy and clean, located at the end of the hallway (quiet - Bonus point!). The staff was friendly as well. The Hotel is in a perfect location: close to the Beehive and in walking distance to the CBD, Te Papa, Cable Car etc. Can recommend!

I don’t normally like to stay at this hotel but decided to give it another go as I do like the location and views from the harbour view rooms. Mistake. The room was well over-priced at $340 for the night and the service was poor at every step of the way. Parking is limited, tight and if it is raining, you can get quite wet if parking across the road. If parking, there is no way to enter the hotel as the door at the car park side requires a room key to access. Impossible when you haven’t yet checked in. I rang the bell for service several times with no response. I eventually knocked on the door when a staff member saw me, she let me in and promptly turned her back without acknowledging me. Reception is actually 7 floors down but this staff member certainly wasn’t going to tell me that. After checking in, and paying $25 to park across the road, I was then told to put a pass on my dashboard. Yep, they have all the vehicle details from check in, but insist on you then going up 7 floors, and walking out of the hotel and across the road to put the pass on the dash otherwise you risk being towed! Reception already has all the details. This all took longer because one of the two lifts was out of service. Check previous reviews - this is not new. I thought I’d go to he bar for a drink after this however it was closed to the public for a private function and I was told I could not be in that area. At this point I decided to go elsewhere for dinner. On exiting the one lift that was working, it was blocked by a vacuum cleaner that had been placed across the lift door by a staff member. I chose to eat breakfast elsewhere and got out of there as soon as I could. I used the express checkout - but never received a GST invoice / receipt. I had to follow that up also. I stay in hotels regularly for business - it won’t be this one again. No part of this experience was well executed. I advise businesses on how to deliver a great customer experience. This hotel is a case study in how not to do it and that is the only thing that I am grateful for from this visit.

The location is a 5-minute walk from the Prime Minister's Office. It is on a large slope. Self-driving parking uphill and starting side parking are all technical activities. The hall and room can only be said to be ok, after all, it is not a fashionable hotel, although some desks and sofas have a light luxury style (pay attention to professional habits). Breakfast order + buffet, my evaluation is only passable, fried rice is okay. I met a Taiwanese girl in the service, and she was very enthusiastic. Take the initiative to bring us water, after all, there is no water in the room. Taxi is easy to take, and many restaurants close early on Labor Day. But I learned the local Meituan of Uber eats. Compared with the domestic advanced driving and running, it is not an electric motorcycle. After all, there are fewer people running. Opposite the parking lot is public. The hotel opposite has a swimming pool.

The Cambridge is a hotel that shows its age, with its threadbare carpets and a 'cage' style lift. The long, dingy corridor on our floor reminded me of the 1930s hotel in Barton Fink. That said, the place still has some old-world charm, aided by a pretty convenient location and excellent wifi. Our room was a bit of a tight squeeze, dominated by a king-size bed when a queen-size would have done. Bathroom was OK bar the skinniest hand basin I think I have ever seen. For those interested in self-catering, there is an excellent backpacker kitchen, clean and well equipped.

My stay was disgusting and the receptionist (manager) was rude, mean, dismissive and argumentative. She has no empathy, doesn't care, she acted like I was inconveniencing her by just checking in and checking out. She would stare at me with utter distain. No ounce of customer service skills. Then had the audacity to call me rude and told me to get people skills. I was merely reacting to her being nasty and my taking money. She has no professionalism what so ever constantly acts like she is annoyed. She acted like she owned me and was trying to be my mummy She yelled at me and stole my money. The accommodation is disgusting, I dont even know where to start Upon arrival I thought there was no one there, I was left standing there. I didn't realise the receptionist was in the office ignoring me until a lady with a duffle bag went into the office and I asked the lady if someone was there to which she said yes. So I went to pop head in to say hello and the receptionist set on me growling at me and being nasty telling me to get and go away. She was rude and treated me like a criminal during check in. The room was impossible to find but I found it eventually. She heartless and inconsiderate. It's not a hotel it's a hostel Upon check out the receptionist acted like she was pissed off that I wanted to check out. She growled me because I touched the reception desk, there was some old tape hanging off and I kinda played with it and she just kept growling me and yelling at me saying I was ripping it when I wasn't and she wouldn't let me speak or shut up. I had to yell over her to check me out. She refused to give my money back because there was a hair dye transfer from me bright red hair on a towel. I explained the dye is water soluble and it will wash out. Never mind that my makeup and mascara were on the towels. She staring yelling at me and would only give me 80 dollars in the end. She only gave it to me because I argued with her she was going to take the whole 100. I had folded the towels, emptied the rubbish wipes the floors. She had to unfold the towels like literally look through a customer's washing. She was looking for a reason not to give my money back. When I was trying to explain the room situation she yelled at me and talked over me I was just trying to have a discussion about the issues with the accommodation and she yelled at me and growled at me for not complaining sooner. I can actually raise an issue whenever I please. The fridge leaked in the middle of the night and I used a towel to clean that up. Out of courtesy I placed a towel on a pillow to sleep to avoid hair dye transfer. The room was gross the shared toilet and bathroom were gross there was urine on the underside of the toilets. The shared kitchen area was gross There's like a ventilation system above the bed covered with dust, grime and build up which fell on me and the bed so I pulled it away. No mirrors! The draws and furniture are so old and tatty and smell bad.

The hotel does not provide breakfast, but the location of the hotel is very convenient. There is a supermarket within 10 minutes' walk. The train station, long-distance bus (with the train station) station, and the ferry terminal can be walked. It's downhill from Wellington's busiest commercial street, three minutes away. During the day, you can take the elevator down from the office building to the commercial street, and at night you can go down the steps. The hotel has parking. We booked a double bed room, the bed was big enough, and two people sleep very well. If you have children, you can book a twin room, that is, a large bed and a normal single bed. The hotel is also very convenient to the airport, and it takes 20 minutes by taxi. The hotel is very clean, and the washing machine, induction cooker, microwave oven, oven, cooker hood, as well as pots and plates, knives and forks are very complete, making cooking very convenient. In a word, I like it and I'm satisfied. If I go to Wellington, I will definitely stay in the hotel again.

Have stayed at this Ibis in central Wellington twice now, and it never disappoints = you know just what you'll get; clean and functional spaces, rooms, bathrooms etc. Breakfast was very good also, and plentiful. Pleasant staff throughout also; an all-round positive experience as part of work travels. Although Ibis is predominantly a budget hotel brand elsewhere in the world, such as Europe - this hotel is priced for location, and the local market; hence mid-range.

I was so impressed with the reception staff, who were friendly, accommodating and professional. Claudia and Ella went out of their way to help, and did it with a smile. Claudia met us to drop off a key for the car park, which was very thoughtful as my mother can't walk far these days. Our room is lovely, so central, modern and fresh. Great to just step out the door, and be so close to the shops and other activities...its just a hop skip and a jump from the cable car. Given the 5 star treatment we've received, I would definitely stay here again, when next visiting Wellington. I will also consider booking a Quay hotel when traveling around NZ. Thanks again to Ella and Claudia!

My family and I had an excellent stay. The view was great, our room and our beds were so comfortable. There were plenty of towels for all of us to have showers. The only thing that could improve is the choice of food that is friendly for families, especially for children. But yes was an ideal one night stay.

Great location and very friendly and helpful staff. Check in was a breeze, and we were allocated a room as requested, in a quiet zone of the hotel. Although on a steep hill, the elevator down the street level was a bonus. After a long day, we used the room service and can highly recommend the Haloumi Burger for something different. But please have a Club Sandwich on the menu in the future. The bed was terrific and we had a great sleep. Breakfast (included in our room tariff) was great. A take away container of fresh fruit offered was a nice bonus. Will I/We stay here again? Yes. Sure will.