Hotels near Souvenir City, Washington D.C.

In summary it’s a pleasant, very well-located hotel, and FOH staff work hard to keep customers happy. But poor fit and finish in rooms, chaotic housekeeping, billing issues, and slow customer support aren’t in keeping with the luxury positioning. In depth: Reception staff were superb: friendly, helpful, professional, and a surprise upgrade to a suite was most welcome. The restaurant is also very good and its staff, while occasionally overattentive, do a good job. Location couldn’t be much better for easy walks to a plethora of DC’s sights, museums, restaurants, shops, and transport. The rooms lack a luxury look and feel. They’re spacious and afford impressive views, but blandly and sp****ly furnished in a way that feels very cost conscious. Sound insulation is poor, to the extent that conversations and TVs in neighbouring rooms are clearly audible, as is street noise during peak times. Water pressure is extremely low, so the rain shower is rather more like soft drizzle . As with other Hilton hotels since the pandemic, there’s no minibar, no menus, no guest directory. It all feels rather spartan. Housekeeping is poor. Carpets and soft furnishings seemed grubby. The sofa, in particular, had several stains that looked like they could be removed if anyone cared to try. Clean glasses placed in the room had lip marks on the rim. Our coffee supplies were often not replenished. The second time we mentioned it, on returning to our room, we found two plastic bags stuffed with coffee, sugar, and cream dumped on the table — a distinct “here, stop bothering us” vibe. The breakfast, though very nice, is costly if you’re not getting the Food & Beverage Credit. There’s no end of alternatives nearby. There’s an obligatory 25% tip plus $5 delivery on room service. Laundry costs are such that I found it more cost effective to simply buy some extra clothes. Finally, our Food & Beverage Credit wasn’t applied to our bill. Hilton don’t answer replies to your receipt, so you have to fuss with corporate contact centres, chatbots and web forms. Took nearly a week to get a response, though to their credit they cleared our food bill as a goodwill gesture.

You have to come to Infamy omg! it was so wonderful we had the best service ever from Donna, Luca, Iyana… we hung around for a few hours and had amazing cocktails and wonderful service, Chris the manager came over to offer us a last call at 1130 just to make sure we were happy the whole staff gives off excellent energy and really engages with us

What an amazing property!!!! The moment we pulled up to the property the stellar service and red carpet was rolled out! The door man Mohamed a true veteran and class act! He shared all of my options as a guest in reference to my parking and ultimately provided us with a reserved parking spot right in front of the building bravo bravo sir!!! The check in process was just as stellar with our friend Frank Poku he is all a guest service agent needs to be professional, courteous, with so much knowledge of the area and the property itself!!! The room was fantastic, clean, spacious, and a perfect location on a high floor. This will be our property of choice for every DC trip moving forward!!! tProfessional,

My spouse and I have been staying at the DC Capitol Hill for 10 years for work and pleasure because it's centrally located, friendly staff, and the rooms are spacious. And because Teresa at the front desk always goes out of her way to greet us, and chat. It's always a pleasure seeing her, and her beautiful smile. We stayed there recently for one night on August 17th, before driving to Southern MD to attend a family wedding on August 20th, 2022. The next morning Teresa greeted us in the lobby as we were headed to the restaurant for breakfast. We talked about one another's family and life. At checkout that morning we mentioned to her that we were returning on August 22, 2022, for one additional night before returning to Seattle, and could she block us a nice room. She asked us to call prior to returning to the hotel and she'd check availability. While driving back to DC. from Southern MD, I called the hotel and spoke with Darius Foster. During our conversation he informed me that Teresa was off today, and that he'd remembered us, and that he would block a nice room for us. When we arrived at the front desk Darius was very friendly, and he delivered on his promise. We travel a lot and we always stay at hotels where we feel appreciated, and valued as a customer. Thank you Teresa and Darius for always making us feel special when we stay at your hotel. We'll be back and we look forward to seeing you both.

The hotel is about a 5-minute walk from the National Assembly. The hotel facilities are very good. The room facilities are quite new. The front desk service is warm and patient with me who is not good at English. The hotel security saw me taking photos of the Congress not far away from the hotel entrance, and asked if I wanted to help take pictures. The Capitol area is very quiet after dark in Washington, with few pedestrians on the road. The nearest convenience store is about a 10-minute walk away, and there are restaurants nearby. There don't seem to be many, but the hotel has a restaurant that can serve meals. However, during the day, there are many tourists in this area and it is relatively lively. The price/performance ratio was very good when I checked in in January. I will stay at this hotel again if I have another chance.

The room is good, it feels that the service does not match the hardware of the hotel, it seems that their front desk is more enthusiastic to serve whites! The small refrigerator is still locked, it is speechless, and I have lived in many high-end hotels. This situation is unique... Overall, the experience is not so good, it needs to be improved, there is no coffee machine in the room, the front desk says that the lobby is always available. However, after the first day of drinking, there was no more 😓😓😓😓😓 friends lived next to Hyatt, which is a good price.

The trip was great and the stay at the hotel totally contributed to this. I would recommend the hotel and will also stay here again.

Next to the subway station, transportation is convenient. But it’s too noisy next to the railway tracks at night, and the waiter service at dinner needs to be improved. I’m impatient even if I ask for a hot water kettle. It’s worth considering.

Come to DC to live in Park Hyatt for 3 days. The area where you are located should be good. If you take a taxi, you can't go anywhere, but if you take the subway, there is still a distance from the subway station. The doorman is more welcoming. The only drawback is that the three nights of staying in the hotel did not change the toiletries once.

We chose the Hilton because of its location at DuPont Circle and proximity to the metro. It was perfect. Very clean and excellent service. We had a corner room with large windows and a nice view. We weren’t able to check in early and still have our chosen room but we left our luggage with the bell captain, parked and went off to explore on foot for awhile, taking the advice from a helpful front desk clerk for a nice place for lunch close by. Everything was close by. It worked out perfectly. The price of the hotel was excellent too which offset the cost of parking ($56/day) in the garage below where the car stayed for the whole trip. It was very easy to park and get back inside. The restaurants looked lovely but we didn’t eat there. There were just too many local choices and we were out walking most of the day. The bell captain was helpful in getting us a cab one cold evening when my Uber app was be working well. He went outside in the cold until he was able to hail one for us (comparable in price to the Uber we would’ve taken) Lovely stay. Highly recommend.