Days Inn Hotels in Waco

I'm going to try to keep this short. *read ending regarding illicit/illegal behavior* So I checked in, received a key card for my first room but it was occupied since the door wouldn't open. Went back for a second key card, let the staff know, they apologized and gave me the second key card and AGAIN it was occupied but this time I walk in and a man was pooping. After apologizing, I went to complain to the front desk. The young girl at the front was polite and apologized. I kindly requested to cancel my reservation and was told I would get a different room instead. At that point I asked to please have my reservation cancelled. She stated I would have to speak to management. The manager/owner Bob came out and said no to my request regarding the cancellation. When I insisted he stated, ”no room! No reservation! Leave!!!”Therefore, I called the police due to his hostility and the need for this to be reported so that I could receive a refund since he was refusing to de so. Per police, this motel/hotel has been under investigation for illicit/illegal behavior and has changed it's name as well as management three times in the past three months. Soooo,with all that being said please save yourself the safety risk, headache and unprofessionalism. I wouldn't trust my kids or family here EVER. Had to give one star in order to post this. Otherwise, I wouldn't rate it even one star. Also, the hallways smell of mildew.

Everytime ive came to this hotel,the big gut working is truely a person who's got no clues on hotels chains names.hescrather dumb on the facts of the name has all to do if your goingvto get bussiness. I'm sick that he's so not willing to honor the days inn standards.if someone in the corp office office of the days inn could please go to this bellmead hotel and see how they treat us custumers.omg. make a revation& I clearly stated when making this resvation I would be needing this room every week for the next 6months & we will be needing a early check in.by 1am to 12noon.they granted us this request. When I got to this property.im told yo come back afterc239 3pm.i said when we made the reservation they said we could check in early.well this petson tells me it's not up to days inn to say anything about there customer checking in. Oh ok.then I was charged 50 deposit for what? I paid 118.00 & $30.00 for early check in & a 50 deposit.for what.so we paid 200.00 almost for a room that's never worth 50.them people then wouldn't give us our 50 deposit back.they made us wait over 2weeks before I receive it back on my card.im not sure why they are so disrespectful to folks who's a day inn customer. I refuse to go back to this hotel cause every time we have to go through he'll to get a room.its sad,but if they keep running the days inn franchise name down.id the sign says days inn.u have to follow there rules and standards. But I was told there privately owned and they do what they want.wow that's when I choose to take my bussiness to Marriott. They've got the best employees there .I demand a investigation of their 5o.oo deposit& I wouldn't ever stay if it's nor carrying that name.hugw oroblwm