Hotels near New Smyrna Dunes Dog Beach, Volusia County

9/6/24-9/7/24 The first impression of this hotel was the front desk staff when I walked in. No emotion, no ”Hello” very cold and not helpful whatsoever. I had to approach and ask to be checked in. The first room they gave us... there was mold all over the ceiling - a random odd hole in the ceiling above the bathtub surrounded by black growing mold. The carpet was wet all throughout the room. There was dust CAKED up on the A/C grate and the whole room wreaked of mold and humidity to the point it was hard to breathe. I went back down and ran into a maintenance man in the elevator - who was very helpful and nice (the only reason I gave a 4 for the staff and not a 1) He took me to the front desk and demanded them to give me a different room - as the man that was cold to begin with whispered to the maintenance gentleman asking him if he could go clean one of the rooms as ”we don't have anyone else to do it”.. And didn't say anything to me just slammed a card on the desk and the maintenance man spoke for him and apologized and took me up to the other room to check it out. It was better, but still... the carpets were wet, the room was musty and smelled like mold, just a little less and somewhat bearable than the first room. The mold on the ceilings were covered with white paint, and we were only staying one night - was already 5 o clock and had to get my kids dinner so I said this one is at least better than the first, its fine. But, let me tell you... It was so hard to breathe in there at night, we had to go out on the balcony in the middle of the night from waking up from the humidity. We finally just left the balcony door open so we could breathe. And finally.... the next day, we requested a late check out. I called the front desk and spoke to a women 9/7/24 at around 8am... she said they could give me until 1:30pm without having to charge me. Around 11:30am that same women called up to the room while my kids were taking their nap to ask if we wanted to extend our stay because we had not checked out yet. My husband said no.... you gave us late check out. She proceeded to argue with my husband and told him that they don't even offer late check out and we had to be out by 12 if we didn't want to be charged for another night. I went down to the desk after that and spoke with whom appeared to be a manager and said the women told us we could have until 1:30, after some back and forth of the previous conversation from that morning, he said that is okay we can have until 1:30.. House keeping came twice from 11:45 - 1:15 to see when we were leaving, we had to tell her they gave us until 1:30, she said they didnt tell her that. They also turned the keys off at 11 so I had to have my husband let me back in the room.. while checking out, I told the manager that maintenance gave us breakfast cards and to take the breakfast rate which I selected off my bill. After some back and forth about that - he finally found that he was able to remove the breakfast rate. I a

I have stayed here before and it's the best hotel in Daytona Beach. In particular the Oceanfront rooms are spectacular with two balconies...one off the bedroom and one off the living room. Every room and floor is pet friendly.....I hate it when they limit the rooms or floors with pets...that's why I love the RI's and thanks to Giovanni the front desk manager we were on the 7th floor. One balcony is open to the side view too and you can see the intercoastal from the bedroom window. The suite was immaculate and spacious. After being in other hotel rooms it's so nice to have the kitchen and living room space. They have a nice bar with a few munchies on the menu. The management is very responsive including Giovanni, Robert the GM and Linda the Sales Manager...they're willing to email and answer questions too. I will be back again for sure!

I want to bring my whole family again next time. It was the impression that the training of employees was good. Meals around the area are convenient.

We want to thank you Delta Daytona for being PET FREE! (Getting harder each day to find a hotel where I don't have to worry about sitting or sleeping where dirty dog bottoms had lain). This is a well managed hotel. VERY CLEAN rooms. Stayed in room 807 with a GREAT VIEW. Balconies have 2 chairs + small table. Beds were comfortable because they were NOT rock hard. Parking was easy; this hotel has use of a lot across the street (in an empty ***** plaza) for overflow parking. Good continental breakfast! My hungry husband was very happy with the delicious oatmeal (blueberries & brown sugar on top) + blueberry muffin, juice, coffee. Oatmeal was not watery or runny but firm and delicious. Continental breakfast is complimentary for ambassador, titanium and platinum members, I believe.