Hotels near Four Freedoms Monument, Evansville

Poor communication marred our two-day stay. Right away we had a problem with the air conditioning. A call to the front desk resolved the issue, but it would have been nice to know how to operate the cooling system. There was no information about how to operate the TV. We stream TV at home, but this system was incomprehensible. The front desk staff said there are no written instructions and offered to “come fiddle with it” but we declined. We were stunned to come back from a long conference and find the beds unmade late afternoon. When asked about housekeeping, the front desk staff said housekeeping is “by request only.” We were not told this upon checking in, and we found no such information in the website (or anywhere else). Occasionally, hotels stress their efforts to reduce waste and tell guests how to let housekeeping staff know if no towels, etc., are needed. No such information was posted in our room. This is not a big deal, but the issue underscores what poor communication there is in this hotel, especially given its price. Front desk staff members were effusive in their friendliness upon our check-in, but the hotel experience suffers overall from inadequate communication and poor services. I expect more from Marriott.

From the moment we walked in until the time we left the service was nothing short of stellar the property is exceptionally clean the floors are so clean you could eat off of them our housekeeper Mercedes was absolutely astonishing I’d like to hire her to clean my own home the front desk staff Darrell was absolutely incredible as well made us feel welcome from the time we checked in the general manager John worked his tail off to take care of his property he was busy serving breakfast on Sunday himself this hotel should be the mark of what all hotels should pay great job John and great job staff we have a new home in Evansville Indiana and it’s the Drury Inn and Suites

I have never been treated as poorly by a hotel employee as I was by the Manager of this hotel. I booked the government rate ($96) for our room for the weekend of 5/14-5/15 as my husband is a member of the US Air Force. Although we were travelling for my son's baseball tournament, my husband would also be required to work from the room between games as it was his drill weekend for Air National Guard (he was missing to fulfil his coaching obligations but agreed to login remotely). I called early the morning of Sat, 5/14/2022 to ask for an early check-in. While on the phone, the manager asked me what brought us to Evansville and I responded that my son was in a local baseball tournament. I thought she was being kind and making conversation. She then said that she would need to revise my rate as I was not honest about the government rate. When I checked-in (early) at the hotel another front desk worker asked if I was checking out bc I was way too early to be checking in. I explained that I had called and was told that my room was ready. On the credit card machine my charge came up as over $200 for the night. I asked why so much. She told me that this included an incidental charge of between $30-$50 that ”should be” refunded but couldn't tell me how much. I asked what my nightly rate had been revised to. Then the manager (that was seated there listening) spoke up and said she had revised my rate to $140/night since my husband was not actually here on government work. My husband and I have travelled more than we like due to his career and service. After over 20 years of military service to our country we have never had the rate changed or been questioned about booking. Rarely do they even require our military ID although we always show it along with our regular ID at the time of payment. But that wasn't the issue for me- if she felt that we needed to pay the additional $40, fine. The issue was how rude and unkind she was when I attempted to explain that. She stood up out of her chair and shouted at me that I wasn't going to accuse her of being ”anti-military” (words which I would NEVER use) and screamed at me in front of my children in the middle of the lobby. Infact I said repeatedly, ”It's fine and you gotta do what you gotta do” and attempted to walk back to my vehicle for our luggage while she continued shouting at me throughout the lobby. I was horrified as were my young children (ages 4 and 7) who were with me and have never seen me spoken to like that by anyone. My 7 year old daughter asked me what ”anti-military” even meant. Again, we have stayed at 100s of Marriott's, Hiltons, Holiday Inns, and numerous government properties over the last several years and I have never encountered a person as unbelievably rude and combative as this woman.

the hotel was very tidy and clean with a very welcoming invite for the upcoming stay. i personally enjoy Keri and larry the front desks friendly personality and smile. i definitely recommend the last weekend stay i just had!

I have been working in Evansville since October and have stayed at this hotel since I started checking in Sunday evenings and checking out Friday mornings. The front desk staff have alway been helpful and friendly. Hotel is very clean.