Grand Mercure Hotels in Urumqi

I chose Yilite Hotel for this business trip because it had just been renovated. The sanitation inside was really clean, and the service was also very good. What surprised me was that even if I arrived at the hotel at one o'clock in the middle of the night, there were staff members accompanying me from entering the hotel lobby to checking in and then to the door of the room. I also recommend everyone to have a buffet breakfast at his house. I strongly recommend trying the super delicious wonton and French toast, which are super delicious. 😋Finally, I would like to state that the quilt in Figure 1 is a little wrinkled because the cleaning lady made it up after I came back from breakfast after sleeping all night, so it is a little wrinkled. It was not like this when I came in!

It was great to stay in this hotel when I came to Urumqi for business. The service attitude of the front desk was very good. When I was resting in the lobby bar, the waiter also enthusiastically poured me a cup of free black tea. It really felt like home. The room was large and super clean. It was very comfortable to stay. The hotel has a parking lot and gave us free parking. It was great [强][强]

The hotel is located in the center of Urumqi. The hotel lobby is spacious. The front desk check-in was very quick. They upgraded my room for free. When I checked out, Susan was very welcoming. I will choose Hilton Urumqi next time I travel.

This is the happiest hotel I have ever stayed in. From the moment I entered the door, the lovely little beauty Kaili at the front desk (I quietly asked others to find out her name 😂), her healing smile helped me check in quickly, and someone helped me with my luggage. When I got to the room, I was really amazed. I have stayed in hotels so many times, but this is the first time I have encountered such a thing. The bed was just like a painting. I didn't even dare to sit on it 😂. I was still intoxicated when the phone rang. It was the front desk asking me if I was satisfied with the room after checking in and if I needed any help. Finally, she reminded me that the hotel has a self-service laundry room and they could take me there at any time if I needed it. They also left their phone number... I am really satisfied with this service. I am so excited that I finished writing this, but I always feel that the praise is not enough 😅. In short, I will choose to stay here next time 👍

The pros: it’s attached to a high end mall it has a top of the line automatic bidet as it’s part of Marriott group, interior of room is reminiscent of its sister brand, the EDITION has a beautiful executive lounge Service and lift arrival is always prompt Bellboys and L1 aunties are helpful, earnest and friendly Byredo toiletries The cons: Poor awareness by local drivers resulting in many drivers, dropping off the wrong entrance Signages of the hotel can be vastly improved, as it’s not immediately clear that reception is at L37, and that there’s even a L1 lobby Room was stuffy even as I tried to lower the thermostat to 18 celcius, I was still perspiring in my room and the middle of the night One of my wash sinks was clogged The pillows are not exactly comfy and I didn’t know there was a pillow menu until the day of checking out, even as I stayed in other Conrads of the world Most of the staff who are in their twenties and thirties, have major rbf until you actually speak to them where they appear to be more pleasant and accommodating

Service: Noor at the front desk provided good service, and upgraded me to a suite for free. I had a great stay. Welcome fruit: There was welcome fruit in the room. Delayed check-out until 15:00 depending on room availability: You can delay check-out. 👍👍👍

The hotel is quite satisfactory and meets the standards of the old five-star hotel. The hygiene and breakfast are all good, and the bedding is comfortable. As long as you don't require a modern style, you won't step into the pit. The little beauty at the front desk is also very good. We arrived late, and there were no adjacent rooms for two rooms. Seeing that we had elderly people who needed care, she actively helped us coordinate adjacent rooms. Thank you very much. I forgot to ask your name, I'm really sorry. Finally, let's talk about the shortcomings. I don't know why the door of the hotel lobby was not allowed to go up. It rained heavily in Urumqi on the day of arrival. After parking, I walked to the lobby in the rain. It was too embarrassing. The key is that there are elderly people. It's unacceptable to get wet in the rain. I also reported this to the front desk lady on the same day and got a timely response. Early the next morning, the front desk handled the extension of stay. The lady said that the lobby manager happened to be there. After reacting, I talked to the lobby manager, but I was very disappointed. This fat male lobby manager was extremely arrogant and rude. He looked down on people and didn't care at all. In the end, I guess he was helpless and said thank you with his back teeth. Sure enough, the iron block blocking the road was not removed until check-out. Finally, the concierge of this hotel is useless. It rained on the first day and the car could not go up. They would have given me an umbrella. On the second day, I needed to move something from the car to the room and needed the concierge's cart. There was no one in the concierge department. I asked the front desk and was told that they were not working and would have to wait for ten minutes. I said I didn't need help and just needed to get off the car. They told me that I could push it myself. I pushed the cart to move things. When I came back, the concierge had already started working. I pushed a big cart by myself, and the concierge just watched. It would have been fine if they didn't help push it, but they didn't even help open the door. Finally, to sum up, the five-star facilities are put up by a makeshift team.

The service provided by the front desk guys and girls was very good. Seeing that we had elderly people and children, they upgraded us to a family suite for free. Although it opened in 2011, the layout of the room is quite new. It is clean and tidy, and the room is large. The only drawback is that the breakfast is very average. However, the price is only 48.

Overall the check-in process was smooth and efficient including the tedious task of having to show health QR codes, having pictures taken of passport with China residence visa side by side with phone showing health code, then making copies of visa page, passport page, last China entry stamp page, etc etc. In spite of the time this whole process takes the staff knew what they were supposed to do and went about the process as quickly as possible. A small welcome gift was an unexpected surprise. Special word of thanks to Ms.爱森那赫 at the reception (not sure if this is her actual name). She was the only one who spoke English and was guiding her colleagues to check us in smoothly. She also gave us a good recommendation to try local cuisine for dinner at a restaurant which was a 5 min walk from the hotel. The only confusing bit is the fact that hotel reception is located on the 3rd floor. Our Didi drivers did not know how to get us there as the drive up to the 3rd floor was through a parking lot next to the hotel. The hotel should either post clear instructions on a sign board for taxi/Didi drivers to follow or they should have someone posted at the entrance to guide vehicular traffic up through the parking lot to the lobby for check in. But all in all a pleasant experience and we would not hesitate to stay here again should we plan another trip to the city.