Hotels near Catarata Socma, Urubamba

Our stay at El Albergue was wonderful! If you are planning to go to Machu Picchu, this is the most convenient spot for your stay—hands down. You can literally step out the lobby door and get onto the train. Since we left very early for our tour, they even packed us a sack breakfast to take with us! They have also created a garden oasis that you would NEVER imagine is right next to a train. You have to see it to believe it—stunningly beautiful. The manager and front desk employees were very accommodating. Prior to arriving in Ollantaytambo, I emailed extensively with the reservations agent, the amazing Helen Saenz. She helped us arrange the transportation for another tour, as well as a transfer to our next hotel in Urubamba. She responded quickly, made great recommendations, and took care of everything we needed. Thank you, Helen. Outstanding customer service! We highly recommend El Albergue.

This is an absolutely amazing resort! The staff go above and beyond! Please tip them at the end of your stay. They work so hard and are there for your every need. The beds are very comfortable, the shower pressure and hot water are great! Carol the owner is amazing, she has built such an amazing healing space. Her gardens are truly special ! We had great weather and enjoyed every minute of this special space! The chef is also wonderful. There was not a meal that we did not enjoy and we are not vegetarian . Thank you Willka T’ika! We hope to come visit again sometime soon!❤️❤️

Good environment, good location, you can take the train directly to Machu Picchu at the hotel. The room is large, with Walk In Closet. Good service.

Firstly I will start with the positives, the hotel was nice with beautiful greenery surrounding. The decor certainly wasn’t modern however it was perfectly fine. Secondly the negatives, customer service was inadequate. Two of us are vegetarian and one morning we had to leave before breakfast opened so were told we would have ‘takeaway breakfast’. We clarified that these would be vegetarian three times (at checkin, the night before and in the morning when collecting the bags) but when we got on our journey we found they both contained ham. This is absolutely unacceptable and I hope they treat allergens more seriously or they could kill someone. When we mentioned this to the receptionist she just smiled and nodded and said ‘oh okay’, which is not an acceptable response. Also you have to pay for water here which we were absolutely fine with. When we bought a second lot on the second day we realised we had paid double the amount the previous day. When I said this to the receptionist again she just nodded and after a long pause said she would call someone. Other members of our tour group also agreed they had paid double the price the previous day. The following morning the receptionist was extremely rude and told us we were lying. She also told us, in a borderline threatening manner, that everything we do is on camera which is a bit weird given we were in a hotel so hoping she didn’t mean ‘everything’ as that’s a gross invasion of privacy. When we asked to watch the camera footage she was speaking of she told us it wasn’t available. The amount of money was not significant but the reaction of staff was wholly inappropriate - especially for a hospitality business. Overall would not recommend anyone stay here. Customer service skills require a lot of improvement.

Amazing place in Urubamba! I rested here for two nights and wouldn’t wish for anything more. The room was very comfortable with big bed, tall ceilings, hot shower and two heathers. Breakfast was super yummy and dinner was even better ! Highly recommend to stay here if you are traveling through Sacred Valley (Pisac doesn’t have nice hotels like this and is only 30 min away)

El hotel caminando está cerca de la estación de trenes. Está al lado del río aquascalientes, por lo que es un lugar muy agradable y relajante. Nos recibió en el hotel Fran, el recepcionista muy amable y atento a todo lo que necesitáramos. Te agradecemos mucho el hacer de nuestro viaje una grata experiencia. Desayuno rico y nos prepararon huevos revueltos. Luego de nuestra visita a Machu Pichu, nos permitieron quedarnos esperando en el loft a que saliera el tren, podíamos cargar nuestros celulares y tomar té. Además nos guardaron las maletas. Nos hicieron sentir muy acogidos. Además, Fran fue muy amable y me acompañó para dejarme en la entrada de las termas, ya que no sabía muy bien donde era. Fran, eres el mejor, muchas gracias.