Hot spring Hotels in Unawatuna

We are currently staying at Araliya Unawatuna resort. So far the experience has been very disappointing to start with. Check in was delayed due to various reasons. High season and very busy. One of our family member’s room was booked in as a triple room for 3 adults. We booked this reservation six months ago. They said we can pay when we get to the hotel. However after going back and forth this was sorted finally. The whole check in process took about 1 hour. I won’t go into details of this as this was sorted. The breakfast buffet - Out of juice selection only mixed fruit fresh juice. All other juices are cordial. Small amount of watermelon was kept in the breakfast buffet for fruits. No other fruits in the buffet. For a five star hotel you would expect to have a decent selection of fresh fruits. Dinner buffet also did not have any fresh fruits. Today we wanted to order a drink from the pool bar. We normally look forward to have drinks by the pool bar. We were told since we are a group booking we cannot order drinks and charge to the room. The pool bar man spoke to the management and we were advised they won’t be able to take our order. This was highly disappointing as I don’t carry cash or credit cards when we are in the pool. This made us feel very unwelcomed. Very poor customer service. They give only one room key. If there are two people in the room you need two room keys. Otherwise without the key we cannot even access the lift and go to our room. Somehow the guy at the reception was very nice and gave us two keys on request. He did say the management has discouraged giving two keys. I will not say his name as I do not want this person at the reception to get in trouble. Pool towels- they give you a card. When you want a towel you have to hand the card to the pool man and then they give you the towel. When. Returning the towel, they give us the card back. If you loose the card they charge you LKR 3000. We have been to many five star resorts around the world and never had to go through all this to get a pool towel. The bathroom had only 2 towels when we booked for 2 adults and a child ( 8 years of age) We were out the whole morning in the pool and then the beach. We put the sign for the room to be cleaned in the morning.As soon as we arrived to the room at 1 pm , the cleaning person came to clean the room. This is only a small issue. At least the guy came to clean the room, but with everything else it just added up. We have booked three nights and checking out on the 31/12/24. Just wish we didn’t book 3 nights!!!! Whoever is in charge of management is sadly not doing a good job. I hope they take this review well and improves the management.