Very, very bad~ I have never stayed in a hotel with such poor service~ I am so angry that I can't calm down until now
Traveling from Beijing to Ulanqab on the Dragon Boat Festival, I read the guide and said that it is best to live in Jining. Tired of playing all day, I took my family to the family room at ten o'clock in the evening. It is the most expensive room type in the hotel. As a result, the air conditioners in both rooms were cut off just after taking a shower. I called the front desk repeatedly. At 12:30 in the evening, I called the security guard and the electrician to repair it, which affected my rest. The key point is that they all said that it could not be repaired. Yes, they are fully booked and cannot change rooms. In the middle of the night, we couldn't find a hotel again, and the quilt was very thick. The whole family could only endure the heat and didn't sleep well. The next morning, I asked the hotel manager to intervene and ask for a solution. The manager said that it was indeed their problem. , I can only accompany me personally for a little damage fee. I called Ctrip's customer service to complain, and they came forward to negotiate with the hotel and still refused to compromise, saying that compensation is fine, but they must ask me to cancel the order and not give negative reviews. I was so angry that I said no compensation, but I must report the real situation to everyone. They charged me the full amount of the room fee when the facilities were not perfect. I hope everyone keeps their eyes open and don't stay in this hotel. There is no management at all, and they are unwilling to solve problems.
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