Ulaanbaatar Boutique hotel

Ulaanbaatar Boutique hotel Reviews

Ulaanbaatar Boutique hotel

WW9F+G77, SBD, SBD - 8 khoroo, Ulaanbaatar, 11000, MongoliaView Hotel Details
Ulaanbaatar Boutique hotel
Ulaanbaatar Boutique hotelUlaanbaatar Boutique hotelUlaanbaatar Boutique hotel
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Ulaanbaatar Boutique hotel Guest Reviews

3.8/5
Good
8 Reviews
Verified reviews
Location3.8
Amenities3.6
Service3.8
Cleanliness3.8
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All reviews(8)
Positive reviews(5)
Reviews with photos/video(2)
Negative reviews(1)
Anonymous User
Superior King Room
Checked in Jul 2024
Business travelers
10 Reviews
4.5/5
Great
Posted on Aug 22, 2024
The hotel has been renowated in 2024 so everything is very nice and clean, but still a lot of room for upgrades, especially regarding to the restaurant and coffee shop - they are not even close to the 5* hotel level
Response from Property: Dear Valued Guest,Thank you for your positive review! We appreciate your feedback about our recent renovation and service. Your comments about our restaurant and coffee shop have been noted as we continue to enhance our dining facilities to meet five-star standards.We hope to welcome you back soon.Sincerely,Ulaanbaatar Hotel Management
Jianwu
Deluxe Room, Multiple Beds
Checked in Jul 2024
Solo travelers
3 Reviews
4.7/5
Amazing
Posted on Oct 14, 2024
It is located right next to Sukhbaatar Square, which is very convenient. The luxurious exterior and lobby were clean. The rooms were spacious, comfortable, and relaxing.
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Response from Property: Dear Jianwu,Thank you for your excellent 4.7-star review! Our central location indeed makes us an ideal base for exploring Ulaanbaatar's historic heart.Your high ratings for cleanliness, service, and surroundings are truly appreciated. We continuously strive to maintain these standards while improving our amenities further.We look forward to welcoming you back for another comfortable stay with us!Sincerely,Ulaanbaatar Hotel Management
Guest User
Superior King Bed Room
Checked in Oct 2024
Business travelers
1 Reviews
4.5/5
Great
Posted on Nov 20, 2024
The hotel service is very good, but the platform and hotel information are not equal. I booked for 3 consecutive days. I booked one day first, and the next two days were the follow-up. I paid a lot of money for the next two days. The room type was the same for the three days, but the next two days needed to be increased. Moreover, the next two days were nearly 100 yuan more expensive. It was not clear, and it was not convenient to communicate in a foreign country.
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Response from Property: Dear valued Guest,Thank you for your feedback and for staying with us. We sincerely apologize for the inconvenience you experienced regarding the booking process and the pricing discrepancies.Please rest assured that we take such concerns seriously, and we are currently investigating this matter to understand and address the issue. We aim to ensure that all information is consistent and transparent across all platforms.We appreciate your understanding and patience as we work to resolve this. Should you have any further questions or require assistance, please do not hesitate to reach out to us directly.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a smoother experience in the future.Sincerely,Ulaanbaatar Hotel Management
Guest User
Standard Room With City View
Checked in Jul 2024
Solo travelers
7 Reviews
5.0/5
Outstanding
Posted on Aug 18, 2024
The room is a bit small, but relatively clean and hygienic. The location is very good, and it's convenient to go anywhere.
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Response from Property: Dear Valued Guest,Thank you for staying with & providing a perfect 5-star review! For future stays, we recommend our Superior or Deluxe rooms which offer more spacious accommodation while still providing the same convenient location and high standards of cleanliness you enjoyed.We look forward to welcoming you back!Sincerely,Ulaanbaatar Hotel Management
Guest User
Deluxe Room, Multiple Beds
Checked in Jul 2024
Business travelers
1 Reviews
0.5/5
Posted on Aug 22, 2024
Poor service, inefficient communication, not recommended to stay
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Response from Property: Dear Valued Guest,We sincerely apologize that your stay with us did not meet your expectations. Your feedback about our service and communication is concerning, and we take these comments very seriously.We would appreciate the opportunity to understand your experience in more detail. Please contact us directly so we can address your concerns properly.We are committed to improving our services and hope you will give us another chance to serve you better.Sincerely,Ulaanbaatar Hotel Management
eitnim
Checked in Jul 2024
Couples
3.0/5
Posted on Aug 24, 2024
Average but well located. Double room with tiny bed, only 1 mug, 1 glass and 1 towel although 2 people staying. No room either side of bed and very dated decor. Unclear from reception whether breakfast included. Noise from function downstairs really bad. Bathroom is wet room , dated and floor slippery. Staff very friendly, and willing to help . However much cheaper than other hotels in area, and bedding clean and teeny tiny bed was comfortable
Response from Property: Dear eitnim, We sincerely apologize that your recent stay at the Ulaanbaatar Hotel did not meet your expectations. Following our extensive 5-year renovation completed in June 2024, we are committed to doing everything possible to ensure our guests have a perfect and comfortable stay. Your detailed feedback highlights specific areas where we can improve, and we take your comments very seriously. We are actively working to address each point you raised - from room amenities and noise management to bathroom facilities and overall guest comfort. Our team is dedicated to providing an exceptional experience for every guest who walks through our doors. We would be grateful if you could share more details about your stay directly with our guest relations team. This will help us understand exactly how we can enhance our services and make immediate improvements. Our goal is simple: to make every guest's stay not just satisfactory, but truly memorable. We appreciate your honest review and the opportunity to learn and grow from your experience. Once again, we deeply apologize for any inconvenience you encountered during your stay. Sincerely, Ulaanbaatar Hotel Management