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Candlewood Suites Tyler

Candlewood Suites Tyler

4.1/530 Reviews
My fiance Wyatt Earsley and I had to come to Tyler Texas for a work related trip. Made reservations almost a week in advance and his company pays to stay at any hotel. So he has a company card and that is what we used to book our stay. We are from South Dakota so it takes 18 to 19 hours to get here. We called candlewood of Tyler to see if we could get ground floor couldn't they claimed they only had 4th floor. When we call was earlier that morning. So we were probably an hour out mind you it's now almost 2:30am we are exhausted. We called to say we will be there in an hour. The front desk guy Dave or David tells us our card didnt go through so they cancelled our reservation like what? They didnt call us nothing to work it out. So outta pure madness we booked with holiday inn an express and surprise no issue with our work card hmmm find it funny candlewood said that our card didnt go through for them but was fine at another hotel. We stay at a lot hotels and most of our stays are a week or more. My fiance has platinum status with ever brand of hotel for how much we travel and earn points. Never in 4 yrs have we had such rude service and so dishonest service. Dave or David this review is about you. The man who lied and was rude and didnt bother to call if there was a problem. We will never stay at your hotel and holiday inn an express south will have our business when we come back an we will be back. Dont make reservations at candlewood in Tyler Texas you dont know what they will pull on you.

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