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Oakwood Premier Tonglu Guest Reviews
4.7/5
Outstanding
1007 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.6
Cleanliness4.8
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All reviews(1007)
Positive reviews(993)
Reviews with photos/video(264)
Friendly front desk staff(155)
Large rooms(112)
Delicious breakfast(84)
Fantastic river view(80)
Perfect for kids(44)
Nice elevator(12)
Luxurious(9)
Delicious buffet(9)
Negative reviews(14)
Leonardo
Superior King Room
Checked in Nov 2024
Family
3 Reviews
4.5/5
Great
Posted on Dec 26, 2024
We stay here for 2 nights. The hotel have a very good design and the room also very spacious. We are satisfied with the room. Bed oke, toilet oke.
Food for breakfast also oke. I stay at 7th floor and got a very nice view which is river view.
One thing that they need to put more attention is for the aircon filter and ventilation. I see there is a lot of dust that looks like have not been clean for so long.
Response from Property: Dear Customer, thank you for your stay. The hotel is located by the beautiful Fuchun River, within the trendy new landmark, the Scholarly Cultural Complex. The hotel will continue to maintain high-quality service standards, striving to create a warm experience for every guest. We look forward to your next visit.
Nicky Craven
Superior Twin Room
Checked in Aug 2023
Travel with friends
8 Reviews
4.7/5
Amazing
Posted on Oct 3, 2023
The hotel was clean and room’s spacious. The beds were comfortable and our view over the river was lovely. We had plenty of choice at breakfast. The food in the restaurant was very good.
Response from Property: Dear Guest,Thanks for your word of encouragement. The team is glad that your stay here is an enjoyable one. Tonglu is a beautiful county with many places of interest for those who wants to escape from the hectic city life. We look forward for your return in the near future.
VJ1010
Studio Deluxe King
Checked in Mar 2024
Solo travelers
38 Reviews
2.7/5
Posted on May 3, 2024
Nothing available in room even in special suite needs an improvement
Response from Property: Dear Guest,Your positive comment is our motivation to do better. Hope to see you again in Tonglu and do choose Oakwood Premier Tonglu again as your choice of accommodation on your next visit to Tonglu.
Alber
Superior King Room
Checked in May 2024
Couples
18 Reviews
4.7/5
Amazing
Posted on Jun 12, 2024
Great Service. Excellent Front desk and cleaning staff.
Response from Property: Dear Guest,Your positive comment is our motivation to do better. Hope to see you again in Tonglu and do choose Oakwood Premier Tonglu again as your choice of accommodation on your next visit to Tonglu.
Bagedadexiaopengyou
2-Bedroom Premier
Checked in May 2023
Family
29 Reviews
5.0/5
Outstanding
Posted on Jun 12, 2023
Definitely worthy of visit, very good riverview, close to restaurants
Response from Property: Dear Guest,Thanks for your word of encouragement. The team is glad that your stay here is an enjoyable one. Tonglu is a beautiful county with many places of interest for those who wants to escape from the hectic city life. We look forward for your return in the near future.
Hyejin Baek
Superior Twin Room
Checked in Aug 2024
Business travelers
3 Reviews
5.0/5
Outstanding
Posted on Sep 30, 2024
Everything is great!
Response from Property: Dear Guest,Thanks for your word of encouragement. The team is glad that your stay here is an enjoyable one. Tonglu is a beautiful county with many places of interest for those who wants to escape from the hectic city life. We look forward for your return in the near future.
Guest User
Superior King Room
Checked in Nov 2024
Family
5 Reviews
5.0/5
Outstanding
Posted on Dec 27, 2024
Good hotel.
Response from Property: Dear Customer, thank you for your stay. The hotel is located by the beautiful Fuchun River, within the trendy new landmark, the Scholarly Cultural Complex. The hotel will continue to maintain high-quality service standards, striving to create a warm experience for every guest. We look forward to your next visit.
Guest User
Studio Deluxe King
Checked in Mar 2023
Couples
5 Reviews
4.7/5
Amazing
Posted on May 5, 2023
Really enjoyed my stay at Oakwood Premier Tonglu. Got a nice welcome by the front desk manager Elaine. The room was spacious, clean and comfortable. Overall service has been excellent. Will absolutely recommend this place for anyone looking for a great place to stay in Tonglu
Response from Property: Dear Guest,Your positive comment is our motivation to do better. Hope to see you again in Tonglu and do choose Oakwood Premier Tonglu again as your choice of accommodation on your next visit to Tonglu.
Mr Franklin paolo
Superior King Room
Checked in Apr 2022
Travel with friends
15 Reviews
4.7/5
Amazing
Posted on May 7, 2022
I will say this hotel is so Amazing, with s special wooden design on the wall of rooms corridor. I will recommend this hotel for couples ❤️ the surrounding environment very cozy breakfast really nice with the mango 🥭 juice 😌. Price also very reasonable and cheap compared to the luxury inside. Rooms also very big. Good for chilling with some two or more friends. When ever you arrive there never forget to ask for ‘Elaine lan ´she speaks really well English and always ready to assist you with any difficulties, very respectful and polite.
Response from Property: Dear Guest,Thanks for your word of encouragement. The team is glad that your stay here is an enjoyable one. Tonglu is a beautiful county with many places of interest for those who wants to escape from the hectic city life. We look forward for your return in the near future.
Prince of Troy
Studio Deluxe King
Checked in Dec 2021
Business travelers
15 Reviews
5.0/5
Outstanding
Posted on Jan 31, 2022
A lovely new hotel with polite and friendly staff. We enjoyed our stay, the room was excellent, and the breakfast offered a good selection. Good location!
Response from Property: Dear Guest,It is so wonderful to hear your positive feedbacks regarding your stay with us. The team will be delighted to serve you again in the near future and we look forward for your return to Oakwood Premier Tonglu.
Alan Slivany
Deluxe King Room
Checked in Feb 2022
Solo travelers
14 Reviews
5.0/5
Outstanding
Posted on Mar 6, 2022
Nice and clean hotel for a reasonable price. The location is also great.
Response from Property: Dear Guest,Thank you for your kind review. Our location is one of the best in Tonglu next to the famous FuChun River and within the LIT City, Tonglu's first cultural and creative complex. Looking forward to welcoming you back to Oakwood Premier Tonglu soon.
Guest User
Superior King Room
Checked in Dec 2021
Business travelers
24 Reviews
5.0/5
Outstanding
Posted on Jan 25, 2022
Although I was here for a short work trip, this hotel is definitely very well worth staying at if traveling for leisure, too. Excellent location on the river, beside a mall, a Starbucks, a supermarket, and multiple restaurants catering for all tastes and budgets. The city center is walking distance and the hotel has ample free parking (surface and underground). The service I experienced from checking in until checking out was simply exquisite! I was warmly welcomed by reception where Elaine Wan (Front Office Manager) whose attention to detail and support is above and beyond the adjective ‘outstanding’ providing me with a free upgrade. On the flip side, one minor criticism could be not finding the hotel on my GPS and the breakfast which was perhaps not as varied as I would have liked. However, since this hotel has recently opened, I understand and appreciated the set breakfasts available ‘oriental’ and ‘western’. Once again, I was impressed how servicial the staff were as they provided us with a take-away box to avoid any estate. I shall definitely return but as a tourist owing to the hotel’s comfort, service, price and location.
Response from Property: Dear Guest,Thank you for your support. We are glad to know that one of our associate has provided you with a great stay experience. Your comments are the driving force for our continuous improvement. We look forward for your return to Oakwood Premier Tonglu to explore this beautiful county further.
Fred
1-Bedroom Suite
Checked in Sep 2021
Couples
10 Reviews
4.2/5
Very Good
Posted on Dec 30, 2021
Best hotel if you want to stay a few days
Area has nice restaurants on walking distance
Beautiful spacious rooms
Unfortunately at the time swimming was no open
Response from Property: Thank you for taking the time out to share your review. We are delighted to hear that you have enjoyed your stay with us. Your comment on the Swimming Pool is duly noted and we strive to improve our facilities in the near future. We look forward to welcoming you back to Oakwood Premier Tonglu. Wishing you a Happy New Year 2022!
Guest User
Superior Twin Room
Checked in Sep 2024
Other
2 Reviews
5.0/5
Outstanding
Posted on Oct 15, 2024
The hotel is very high-end and the service staff in the store are also very enthusiastic. I am very satisfied
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your stay. The hotel will continue to maintain high-quality and excellent customer service standards and strive to create a warm stay experience for every guest. Thank you again for your review and sincerely look forward to your visit again!
Guest User
Octonauts Family Room
Checked in Sep 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Oct 6, 2024
Booked a parent-child room in the Undersea Column, which is particularly convenient for living with the elderly. The room was big and clean. The facilities are basically intact. The living room faces the Fuchun River, and the scenery is beyond words.
The front desk staff, Yue Yue and Xiao Lu, were enthusiastic and answered all questions.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your stay. The hotel is located in Tonglu's trendy new landmark Shuxiang City Cultural Complex. It is the first choice place for business, entertainment, leisure and vacation. We look forward to your visit again!