Courtyard Toluca Tollocan Reviews

Great location for a business trip to Toluca. Quiet rooms, easy access and security on site. I would stay again

First surprise was that the hotel name sign was having three letters out as of a cheap hotel which I thought might be due to recent earthquake and they will fix it during my stay (10+ days). The check-in was fast and good however I wanted to change my room as the first had a platform directly below it and the receptionists were very fast to address that issue fast. The room was clean and neat but the amenities were very limited (shower gel and shampoo, bar soap, hair dryer and towels) don’t expect slippers, shaving kit, dental kit or even coffee and tea; all of that has to be paid for separately and not sure that they even had slippers. The internet speed was ok. Breakfast is served to table after selecting from an online menu. I tried the laundry service and it was too slow where for regular clothes (nothing special) it took me three days to get back mine and I had called already four times and promised to have them (soon!) at the last time after I waited two hours I had to leave and casually asking the receptionist she handed them to me!! The gym has some good equipment for a nice workout, mostly cardio (stationary cycling, treadmill…) but had no towels and lighting is dimmer than normal. I’d say for there’re other alternatives for similar price and much better service.

Terrible service at events. They never wanted to contact the area manager and after 5 calls they never sent me a quote. They are kidnapped by a group of incompetent employees: Eduardo at reception and Paola at events. What a shame for the brand.

We went on a bad weekend because the Friendship Tournament was on and all the hotels were full and overpriced. The staff was friendly, however, for the cost of the room (200USD~) I would have expected much more. The window in the room was poorly sealed, cold air and noise entered. Extremely basic amenities: just one hand soap. Shampoo, conditioner and body wash practically empty. Hair dryer good. Not a bottle of water or coffee, everything separately with its respective cost (2 USD for a 600ml bottle and 1.77 for coffee). The shower was constantly dripping. Cleaning well. Self-service parking. No porter service. I am definitely disappointed in the chain with which I have stayed in other cities and countries. I want to think that it was the dates and not bad management.

The photos published on ******* of the junior suite double room category with two queen beds do not match the room delivered. The reservation was made in this category superior to the basic 2-queen room for the room shown in the photographs on ******* and various pages. Received a completely different room without the room shown in the secondary cabin. The people at the reception do not resolve, excusing that it is an ******* error and that the errors in the photos and publication are not Marriott's fault. Miss Yolotzin Vera at the reception, with irony and indifference like a lomita, says: “ask your cancellation from Expeditia if you wish”, proceeds with her computer, ignoring the guest and the complaint. When requesting another room, he simply answers ironically: “Of course, you can reserve it and we will gladly give it to you.” As if that were not enough, we found a rotten seed garlic in the extra blanket in the closet! Another blanket was requested and the next day the blanket with the garlic had not been removed! Terrible response capacity and attention to a situation that could be described as fraud and deception in the publications with the photos of the rooms, where according to them they publish photos of superior rooms, of the garlic... No further comments

I stayed two nights at this hotel. In general, the cleanliness was correct but the customer service was poor, too many people for the night staff, I recommend learning more about the dining options outside the hotel.