Hotels near Tijuana Beach Promenade, Tijuana

We stay at this hotel last night 1/21/2023- Thinking because it’s some what new we should not have any problems. We(me & my husband) are sick with a cold/flu and we’re just needed a place to have a good night rest. Theses rooms do not have heating only air conditioning. We both froze and didn’t even sleep- I did get an extra blanket sent up- but that was not enough. We were gone by 8am. I did call front desk and ask to help set heating in room and that’s when front desk said- NO heat in any rooms. I really wish they would have told us this at check in. As I called to check out, I told front desk, we were not happy at all and feeling even worse than yesterday. She apologized.- asked if we would like free breakfast, but we were so sick we just got our things and left

I loved this hotel from the start ! Beautiful, luxurious and friendly staff . The Boca restaurant had amazing food and offered free breakfast . The rooms were stunning . Comfortable beds and pillow . The halls were a bit thin you can hear a lot but even as a light sleeper I was able to rest . The black out shades were great. The swimming pool was heated as well as the jacuzzi . I would definitely recommend . It felt safe , you can’t go to any floor expect the floor your are in with your key , spa which has a nice little gym next to it and pool floor . The pharmacy was just below it , super convenient and prices were not bad at all . The hospital was right there as well and a ton of restaurants including the ones attached and some across the street . They provide a free shuttle to the line . Absolutely wonderful .

I like the fact that this place was close after crossing the border. The room itself is nice. Has a kitchen, with 2 electrical places for stove, city view is nice to look out the window just to have things to look at, but it's not much. Cons: this place would have been rated a 5. However, I went down for breakfast (free) and when I came back up my room door was open. Not latched, able to be pushed and walked in. Supposedly the housekeeping manager checked to see if the room was occupied . . . But u believe what u want. I know they get a list lol. But this person didn't close the door back correctly. Other than that it was ok

Disadvantages: This hotel is in the city center, the traffic volume is relatively large nearby, the sound insulation effect of the room is not ideal. Another point is that this hotel does not provide breakfast (it is a high-class hotel nearby, after all, the accommodation fee is so high) Advantages: Excellent location, convenient transportation, close to the airport and long-distance bus station. The best place to enjoy the lively, diagonally opposite the hotel is a well-known RIO shopping plaza, which has Adi Nike stores, well-known cosmetics stores, Apple stores, etc., a small partner who knows Spanish, about a Mexican girl. In the Spanish-style love movie (about), there is a Starbucks coffee shop under the hotel. You can have a cup of matcha star ice music (personal preference) in the afternoon. If you can’t sleep at night, you can also think of your sister. Come to the small bar next to the hotel lobby for a drink, and have a good night's sleep. Maybe there will be an affair in your dreams. Last reminder: Tijuana is a relatively bad border city in Mexico (the murder rate of drug abuse is high), so nothing to run around.

The website, WhatsApp, and phone has some of the worst customer service I have ever experienced. IF you make a reservation which I do not recommend, do not use their website. Use a 3rd party because anyone's customer service will be better than theirs. I made a reservation on their own website for 4 nights but accidentally made it at the wrong Tijuana City Express Hotel (the names are almost identical) #13932220. I realized this very soon after and contacted Customer Service on their WhatsApp account just 25 minutes after making the reservation asking for my reservation to be moved to the correct hotel. Representative Alberto Campos did not fix this. Basically, their headquarters had terrible and difficult customer service. I do not recommend them. I had to make a second reservation at the Tijuana City Express I needed to stay at. I told the night clerk that checked me in about the issue (being double-charged) and the manager. The manager told me to call and email their customer service. I spoke with Monica at that number but she was not helpful. In fact, I do not trust it was her name. She would not let me speak to a manager or give me the name of her manager and hung up on me (and I have a witness on this).

I stayed one week in a double room at City Express. There was no microwave, refrigerator or coffee maker. However, we remained comfortable through our entire stay due to the breakfast area and drinks available in the cafeteria area. The breakfast is much more than what one might expect when seeing 'continental breakfast' advertised. Daily hot food, fruits and cheeses, and other fare was provided daily for about three hours - much longer than most hotels make their breakfast available. Everyone was very friendly though there was a language barrier. However, the staff communicated with us as best they could. The cooks were very sweet, offering things to us that were not on the breakfast bar and seeing if there was anything else we needed. The concierge was bilingual so we searched for him each time we had questions or requests. He was very helpful and friendly, always trying his best to accommodate. We took a photo of this man and plan to post it as we feel Marriott owes him a big fat raise for all that he does above and beyond his position at the hotel... if I can figure out how to share the pic. The rates were affordable, about $90 per night, thus our entire stay was below $700. The rooms were clean and staff came by daily to tidy things up and see if there was anything needed. I had no issue with the beds; additional pillows were provided upon request. The common areas were clean; there were no 'suspicious activities or persons lurking. We felt very safe at the location and mingled some with other guests. If there is a shuttle, it may not have been available during our stay. However, we had no issue summoning Uber rides wherever we needed to go. (There are no Lyft rdeshare services in Tijuana, as far as I am aware.) We used Uber Eats for our evening meals when we did not venture out and had no issues with food left for us at the front desk.

Beautiful location had a great time great food and very nice room comfortable and cozy definitely will be back

I’ve been on Trip Advisor for a long time and have never posted a review. I felt compelled to do this after staying at the K Tower Hotel for the past 2 weeks. My wife and I decided to go to Tijuana for alternative cancer treatment at the Oasis of Hope Hospital in Tijuana. Needless to say neither of us was very excited about the prospect of spending several weeks in Tijuana. However all of that changed once we found the K Tower hotel. From the manager Jose to the concierge Christian and Marcos and all of the wait staff in the excellent restaurants we have been more than satisfied with our stay here. Everyone goes out of their way to make sure we are comfortable and all of our needs are met. Our room is huge and extremely clean. Both the downstairs pool and the upstairs rooftop pool are gorgeous! The rooftop bar, pool and hot tub are straight out of Architectural Digest and are top notch. There is a DJ most nights playing really good music. The food in the 3 restaurants is amazing- fresh fish, beef, chicken and vegetables with amazing presentation and so is the room service for that matter. Rooftop sushi is excellent and fresh. If you find yourself in Tijuana please don’t hesitate to stay here at the K Tower or its sister property the Hotel Lucerne (they are adjacent).

So not bad at all. Stayed for about a week. Ordered lots of room service and drank at the bar. Room was wonderful. My only complaint was when I called room service one night and the guy was obviously annoyed, quite rude. I asked for the total of my order to have money ready and he judt plainly say ”no. Anything else? I responded no then he hangs up. No time or thank you. Other than that I enjoyed the security of the hotel, we left money out and maid service came by while we were lit and they didn't take it but instead changed our sheets, towels and tidied up my workstation (desk). Will be returning in April again.

The buffet breakfast is good, he highly recommends it, Candy and Maria's attention is excellent, Marcos' station is excellent, I recommend the egg's with machaca with green sauce have a good level of spyce be careful, he is also very kind. Thanks!