Hotels near Loma Bonita Park, Tijuana

The person who said carpet is nice etc.. no NOT everyone wants carpet and defiantly not here. You are staying in a hotel close to downtown people are going to make noise no one is obligated to cater to you you chose to come here to OUR country this is not your country if you don’t have anything nice to say stay back where you belong we don’t want you coming to Mexico but you’re not gonna force your standards on us you’re not gonna force your way of life on us and you’re definitely not going to force us to cater to you. I stay at this hotel all the time when I travel down here from rosarito and unless you are an entitled Karen who wants things her way you won’t be disappointed. And again if noise bothers you stay back in the US we don’t want you here

The website, WhatsApp, and phone has some of the worst customer service I have ever experienced. IF you make a reservation which I do not recommend, do not use their website. Use a 3rd party because anyone's customer service will be better than theirs. I made a reservation on their own website for 4 nights but accidentally made it at the wrong Tijuana City Express Hotel (the names are almost identical) #13932220. I realized this very soon after and contacted Customer Service on their WhatsApp account just 25 minutes after making the reservation asking for my reservation to be moved to the correct hotel. Representative Alberto Campos did not fix this. Basically, their headquarters had terrible and difficult customer service. I do not recommend them. I had to make a second reservation at the Tijuana City Express I needed to stay at. I told the night clerk that checked me in about the issue (being double-charged) and the manager. The manager told me to call and email their customer service. I spoke with Monica at that number but she was not helpful. In fact, I do not trust it was her name. She would not let me speak to a manager or give me the name of her manager and hung up on me (and I have a witness on this).

The hotel entrance is very small. It is essentially 1 regular glass door (32.53073920595744, -117.03780915064294) next to the bar. The hotel has a permanent staff watching this door. You can be buzzed in by this staff. Your key only opens your room. the majority of the room do not have any electronic locks. It's just good old fashion keys. The queen size bed is on a frame. It is not very stable. One can easily move it. This helps the staff change your sheets easily. There is smart TV mounted on the wall with Netflix available. The soaps in the bathrooms are on a dispenser. There is no safe. The wardrobe is a cabinet looking thing without any doors. half of the room have windows, might be noisy sometimes. The other half have skylights because they are on the inner side of the building.

I was in this fantastic hotel to celebrate the independence of Mexico from September 15 to 16, this hotel has the largest rooms, comfortable, impeccable, amenities and the best thing is the terrace that is on the top floor with an exceptional view, prices They are very reasonable, but best of all is the great team they have, starting with the reception, everyone is very professional and very friendly and with a warm welcoming smile.

The room is spacious and the surrounding area is safe.

i had a great time at my stayed, great service ,and clean rooms ,and the location is close to all restaurants and stores in the area,the parking area is safe with security 24 hours.They are really profesionals when you call for your reservations

There are just way better hotels to stay at, where you can get better service in an area more conducive to walking around without needing a taxi. We booked this hotel because of its star ratings. We enjoy staying in nice hotels! This hotel is a 3 star at best based off the services provided by the staff alone. They missed so many little details it’s SAD! I am here on a medical recovery so we ordered lots of room service. Not ONCE did they get our orders correct. Each time the staff had to return 1-2 times to bring things back and looked frustrated that they had to bring things that they had forgotten. Last straw was I ordered a salad and they didn’t bring dressing, they took 30 minutes to bring the dressing and then asked for a charge correction because they made yet another mistake! We ordered drinks several times with no ice buckets and waited an hour for that also. The room was poorly cleaned. Leaving trash cans with no trash bags inside of them. We went out for a walk so they could clean the room and again. Poor job cleaning, floor not swept, still no trash bags in the garbage and bathroom not cleaned well. The area isn’t the best, the streets are wild so it’s difficult to just take a walk across the street unless you are literally running across. It isn’t really near anything. The room next to us had children staying there that we could easily hear all night. Not blaming the children it’s just the rooms are not very sound proof at all.

I was there 2 times, the first the good and clean hotel, the second bad experience. I arrived from my flight at 9 a.m. and I had to work out there, they gave me that until 1:30 would be my room, and that if I wanted to be before 1:30 would they charge me 400 pesos, I obviously told you no, Afterwards I returned to install and I told them I would be 3 nights but the last night wouldn't be all day that my stuff were kept for me since my way was out at 6:30 pm and if there were possibilities to deliver to 2-3 pm the room and they told me not again, The hotel was very comfortable and very comfortable. I went to Cesar hotel that is a few minutes away and certainly in that hotel I was much better, I got options and I got the deal I expected

I was hosted in this wonderful hotel, staff always very careful during my stay, have a area where you can buy drinks, snacks and refrigerators at quite convenient prices. The room with everything necessary, the Internet Nicky!!! I will definitely come back soon.