Four Points by Sheraton, Tianjin National Convention and Exhibition Center Reviews

Response from Property: Dear Guest, thanks for staying with us and spend time to share your experience. We were very glad to have you here and host you with our genuine service. As complex hotels with Tianjin Marriott Hotel National Convention and Exhibition Center, the property is connected with NCEC and is very convenient for guests to participate in convention and exhibitions. The Mesh in Four Points hotel is a lot of guests’ favorite, it’s actually a multi-functional space for guests to grab a coffee and enjoy Four Point’s signature Best Brews program with local craft beer on tap to experience the authentic and local culture. Thank you again for your feedback and welcome back to see us soon!

Response from Property: Dear guest, thank you for staying at Tianjin Marriott Hotel National Convention and Exhibition Center. We understand that during your stay as we dicussed our services felt short of the expectations and we thank you for taking the time to share your feedback. Actions were taken already before your departure and your comments were shared and discussed with the entire team to ensure such are not reapeated in the future. The hotel management attaches great importance to the problems you have encountered. As a brand hotel under Marriott International Group, we firmly believe in and are committed to creating wonderful experiences for every guest and is honest feedback like yours that will motivate the team to strive to continue improving our service delivery. Thank you again for staying with us and we are looking forward to the opportunity to see you again, and show our improvements!

Response from Property: Dear guests, thank you for staying at Four Points by Sheraton Tianjin, National Exhibition and Convention Center. The hotel's interior design is inspired by the life of seafarers in the harbor, and it cleverly combines retro trends with modern fashion. It is deeply loved by everyone, and many places can be used to shoot Internet celebrity blockbusters. The hotel's retro and modern guest rooms complement each other with classic design and trendy fashion. The rooms are equipped with panoramic floor-to-ceiling windows, with a wide field of view and plenty of natural light. At the same time, free wireless network and carefully selected room facilities ensure that guests enjoy comfort and pleasure. Thank you again for your stay, and I look forward to having the opportunity to see you again. I wish you a happy life!

Response from Property: Dear guest, thank you for staying at Four Points by Sheraton Tianjin National Exhibition and Convention Center. We are glad to know that you have experienced the sincere service of our colleagues during your stay. We will definitely share your encouragement with them. The hotel's retro modern style guest rooms, classic design and trendy fashion complement each other. The rooms are equipped with panoramic floor-to-ceiling windows, with a wide view and plenty of natural light. At the same time, free wireless network and carefully selected room facilities ensure that guests enjoy comfort and pleasure. Thank you again for your stay, and look forward to having the opportunity to see you again. I wish you a happy life!

Response from Property: Dear guest, thank you for staying at Four Points by Sheraton Tianjin National Exhibition and Convention Center. Thank you for your affirmation of George and Walt's service. We are committed to providing sincere and attentive service to all guests. Your feedback makes us very happy and motivates us to stick to this sincerity and strive to do better. As a Four Points brand hotel, we will communicate with guests in a friendly and sincere manner, truly understand their needs, give them family-like care, and make them feel at home. Thank you again for your stay, and I look forward to having the opportunity to see you again. I wish you a happy life!

Response from Property: Dear guests, thank you for staying at Four Points by Sheraton Tianjin, National Exhibition and Convention Center. The hotel's interior design is inspired by the life of seaport sailors, combining retro trends with modern fashion. It cleverly uses props to highlight Tianjin's port culture, giving people a sense of relaxation, and it is easy to empathize with young guests, which is deeply loved by everyone. The hotel's retro and modern guest rooms complement each other with classic design and trendy fashion. The rooms are equipped with panoramic floor-to-ceiling windows, with a wide field of view and plenty of natural light. At the same time, free wireless network and carefully selected room facilities ensure that guests enjoy comfort and pleasure. Thank you again for your stay, and I look forward to having the opportunity to see you again. I wish you a happy life!

Response from Property: Dear Mr. Li Yue, thank you for staying at Four Points by Sheraton Tianjin, National Exhibition and Convention Center. Thank you for your suggestions on the hotel's facilities and equipment. We will actively listen and share them with colleagues from relevant departments. "The Mesh" is indeed a highlight of our hotel. It not only provides guests with buffet breakfast and snacks, but also a flexible dining and working space. You can have a cup of freshly ground coffee, order a cup of craft beer, grab a special snack on the go, or chat and play games with your friends. The brand's flagship "Beverage Selection" provides a variety of local craft beers, as well as international wines and classic cocktails for you to choose from. Thank you again for your stay and suggestions on the hotel. I look forward to having the opportunity to see you again. I wish you a happy life!

Response from Property: Dear guests, thank you for staying at Four Points by Sheraton Tianjin, National Exhibition and Convention Center. As a new "one-stop" dining concept of the Four Points brand, the island design with different functions has made soft divisions between the leisure, dining, social chat and other areas in the complex space. The table tennis table and billiard table can be switched to a dining table for multiple people at any time according to your needs, meeting the needs of different consumer groups. The hotel's unique Best Brews program brings you a pleasant experience of selected beer. Enjoy a glass of beer, watch a hearty game, release your emotions, and get completely relaxed! Thank you again for your stay, and look forward to having the opportunity to see you again. I wish you a happy life!

Response from Property: Dear guest, thank you for staying at Four Points by Sheraton Tianjin National Exhibition and Convention Center. Thank you for your affirmation of the service of our colleagues. We are committed to providing sincere and attentive service to all guests. Your feedback makes us very happy and motivates us to stick to this sincerity and strive to do better. As a Four Points brand hotel, we will communicate with guests in a friendly and sincere attitude, truly understand the needs of guests, give family-like care, and make guests feel at home. Thank you again for your stay, and look forward to having the opportunity to see you again. I wish you a happy life!

Response from Property: Dear guests, thank you for staying at Four Points by Sheraton Tianjin National Exhibition and Convention Center. The hotel's retro-modern style guest rooms combine classic design with trendy fashion. The rooms are equipped with panoramic floor-to-ceiling windows, which provide a wide view and ample natural light. Free wireless internet and carefully selected room facilities ensure that guests can enjoy comfort and pleasure. Thank you again for your stay. I look forward to seeing you again. I wish you a happy life!

Response from Property: Dear guests, thank you for staying at Four Points by Sheraton Tianjin, National Exhibition and Convention Center. The hotel's retro-modern style rooms are a perfect combination of classic design and trendy fashion. The rooms are equipped with panoramic floor-to-ceiling windows, with a wide view and plenty of natural light. At the same time, free wireless network and carefully selected room facilities ensure that guests enjoy comfort and pleasure. As a dual-brand hotel under the Marriott Group, the Marriott Hotel and Four Points by Sheraton Hotel form a hotel complex that provides guests with six dining facilities, from authentic Western-style light meals, coffee, local craft beer, tea, desserts and snacks, to local specialty noodles, Western-style dishes, freshly baked pizzas and exquisite Chinese food presented by famous chefs, bringing guests a variety of dining needs and experiences. There is also Jinnan AEON Shopping Mall near the National Exhibition Area, a large comprehensive shopping area that can be reached in 10 minutes by car, providing you with more dining and shopping options. Thank you again for your stay, and I look forward to having the opportunity to see you again. I wish you a happy life!

Response from Property: Dear guest, thank you for choosing to stay at Four Points by Sheraton Tianjin, National Exhibition and Convention Center, and for taking the time to leave us feedback. We are very sorry to learn that your tire was punctured in the underground parking lot during your stay at the hotel, which affected your holiday arrangements. We are also very sorry that you have a bad experience. The hotel management attaches great importance to the problem you encountered. Since learning about your experience of tire damage, we have been actively communicating with you and trying to help you solve the problem as soon as possible. As a brand hotel under Marriott International, we always believe in and are committed to creating a home-like experience for every guest. We will humbly accept the shortcomings of our services you have raised, and will strengthen the training of employees to deal with unexpected situations, so that they will pay more attention to the various needs of guests and handle problems more professionally. I believe that you have now received the hotel's solution, and the hotel has also arranged special personnel to follow up. I hope to maintain close communication with you and help you solve the problem as soon as possible. At the same time, we sincerely hope that this accident will not affect your impression of the hotel. We sincerely invite you to visit Four Points by Sheraton Tianjin National Exhibition and Convention Center again to experience the fashionable environment, sincere service and special food, so that you can have a comfortable and pleasant stay. Thank you again for your stay and wish you a happy life!