Guest User
December 17, 2021
Sent our review to the hotel and actually expected a response or apology. In the meantime 5 W have passed and I would now like to announce my experience on Tripadvisor. The reception at the reception was very friendly, the wellness offer was very good, especially the massage, the room was romantically decorated, and the food was wonderful. Nevertheless, we feel the need to list a few points that did not apply to us. The receptionist asked us to a small table so that we could get in the mood for the coming days with a welcome prosecco. There was a couple waiting for us in front of us. After a certain time, the woman complained and it was still a few minutes before someone from the service took the order. On both evenings we waited quite a long time at the entrance to the dining room until someone had time to accompany us to the table. Our "romantic table", decorated with a red ribbon, was placed in the middle of the hall. So no trace of romance. There were still free 2-seater tables at the back of the fireplace bar, where guests were also served. On the 2nd evening we felt like having a cocktail and stood at the fireplace bar, unfortunately it wasn't possible to sit without a bar stool. We were served nicely, but the ready-made cocktails were served to us from the bottle. We would have been on the safer side with a Prosecco.
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