SureStay by Best Western Texas City I-45 Reviews

Average stay

Loved it !

Excellent. Clean and front desk was quick to help with any questions. Breakfast was more than we expected it to be. Great stay. We will be back.

Excellent hotel. Immaculate cleanliness throughout the hotel, Outstanding Staff, nice warm breakfast, and reasonably priced. Only 15 minutes from Galveston. Restuarants, Walmart and Sam's 2 minutes away.

From check in to check out, EVERYTHING was excellent!! Friendly staff, clean hotel, & room. Comfortable bed too! Easy parking on property, restaurants nearby, breakfast in hotel was awesome! Would highly recommend this hotel(Best Western)!

Very good property. Wish they had insulated more between floors. Kids above us jumped around until midnight 😩😩😩

The room was alright, service was excellent. It’s hard flooring which I am never a fan of in a hotel. The bed left a lot to be desired, mattress was very hard and pillows were almost completely flat.

We walked in our room late in the evening. We had no bathroom toiletries. The bath still had build up and hair all over it. The bathroom floor was really dirty. I cleaned the bathroom myself since we got in so late. I did tell the desk person as we were leaving. This is the first bad review I’ve ever given.

The property and staff were great!!! It’s ******* that sucks and didn’t actually book the room so it wasn’t available when I got here. Even though I booked over a year ago. But the staff was amazing and were able to find a room that at least had a couch to sleep on since there were no double beds. Thanks for nothing *******

The staff was very friendly. Adrian was the best. Very personable. Very nice place.

We were told that the hotel was having a temporary water issue and some paint touch up. When we got there it was at the end of a complete remodel. Our room was still being worked on when we walked in and the paint was still wet. They had to move us to another hotel. That was a Motel 6 that was decent but not comparable to Best Western.

Property was recently renovated and was nice and clean. Room was well taking care of through out our stay. Staff was always friendly and polite.

The staff was horrible it was a young pencil neck hispanic girl that was working the middle shift she immediately questioned my payment as if i hadn't already paid acted as if i was going to have to pay again and then right after that gave us the key card to the room and it worked once or twice so everytime we left the room we had to go and deal with the girl i described to reactivate the key card, after so many times of dealing with this problem we just decided to leave early the remainder of the stay was not worth it please dont choose this hotel the staff will drain all your positive energy it will be best to pay a little more and go somewhere else the stay was a disaster.

The place has been renovated, no smell, sufficient towels and the kids enjoyed the breakfast. Staff were friendly