Andrássy Kúria & Spa

Just an amazing place to spend a weekend with the family. A lot of things to do with the baby. Nice location, very clean! The staff is friendly! Very tasty dinner and good choice of food for breakfast. Even gluten free.

Amazing place for couples. Spa amenities and sauna options are better than expected. Rooms have feeling of luxury and elegance.highly reccomend.

Fairly inconsistent experience where some of the staff and the breakfast is the cause for stars falling from their 5-star sky. Some of the staff is top notch, and some I wonder what they are doing there at all. The cleaning staff for example are all wonderful. The SPA staff on the other hand barely look up when you come in, very few says good morning or hello and even less knows what a smile is. The breakfast buffet is a let down. Nice enough food but it is hardly a 5-star experience as the selection is limited. Now, dont get me wrong. The SPA itself is very nice. The hotel is clean, the beds are comfortable, the food is good and some of the staff makes up for the somewhat lack of attention from the rest of them. All they need to do is to train their staff a bit better, teach them that a smile carries a long way. If they were to send their F&B manager to a 5-star venue in Vienna, Prague or Budapest to get some inspiration, well, then perhaps the stars would'nt twinkle off and on.

Outstanding hospitality, especially the service in the Bobajka restaurant! Thanks for everything for the F&B Director Zsolt Tajtyi! Perfect choice if you like leave behind the ordinary days of your life! Must see and enjoy experience of the region!

Every thing was perfect, nothing to complain about. The room is very beautiful and clean with king size bad and quality furniture. The spa is very relaxing with enough beds. The food is very good and the restaurant has Michelin recommendation. The staff is very polite and kind.

Very dissappointing experience – only nice hotel interior and wellness is not enough for 5 star hotel! Possitive points: very nice exterior (however, under reconstruction at this time for short period, pleasant and beatiful interior and wellness, kind staff at reception, great breakfast menu. But, all other aspects of hotel was disaster. To read reviews of hotel in advance, we would not decide to choose this hotel for this life celebration. Negative points: very bad dinner service at restaurant – totally mess of serving food, extremely long time to get meals (2,5 hours), average food quality, but the worst experience was with an approach and behaviour of hotel manager – totally unfriendly, unpleasant, arrogant, exactly opposite to pro-customer approach, which expect in any hotel with less stars! We decided to organize our anniversary celebration in this hotel with our friends. We travelled to hotel in advance to agree personally organisation and conditions of our stay and celebration. That was first and last good experience with staff of hotel, especially managers. After arrival, any agreement was valid from hotel manager! Firstly, agreement was to stay longer at restaurant for drink. At 11 pm, they stayed arround us to show us that we are not welcome there any more. Any willingness... At arrival, any promised welcome drink. When we asked about this drink, receptionist said – they did not offer us because we did not asked for it! Dinner from 3 meals and 3 courses menu took arround extremely 2,5 hours (despite we have small children to sleep early), some guests even did not get main meal or cake. There was a huge chaos and mess, waiters did not understand english. We asked for fork, we got pork meal. We asked for coffee and cake, waiter arrived with bottle of wine. They served a wine totally dissorganized, and at departure they asked a huge bill – no control about wine consumption. And when we noticed kindly about long time for dinner serving, hotel manager asked arrogantly: „You have a time!“ No excuse, no willingness to make a correction. Next day, same dinner dissaster! This very long time for serving was not a matter of number of waiters (enough for such restaurant), it is a matter of manager skills and organising them! It was a total fail of hotel and restaurant manager. We made a celebration at event hall, which is dedicated for such event. We agreed with manager to stay there as long as we want. It was very hot and stuffy, no windows, no air condition on. We asked a staff to switch on ventilation – we needed to ask triple when finally they switched on. Celebration was not loud, talks, sometimes playing a violin and dance of folklore group for 15 mins. Teatral arrival of hotel manager at midnight with extremely lound slamming the door and she started to shout that we need to stop a celebration otherwise she has threatened by calling police!!! Increadible behavior, she spoiled totally our celebration for which we paid lots of money. Next