Mei Sin Yeow
July 29, 2024
Website stated ‘polished’ (service). This was not across the board. The worst was the unfriendly receptionist called Teo, who has no customer service.
Smokehouse is in desperate need of a deep clean and maintenance. Chipped bath tub, chipped restarant tables, Dirty rugs, cushions, upholstery and an unsightly sun roof over the restaurant, are signs of neglect. The Glenlee suite’s shower head was broken. We lodged a complaint before leaving for a day’s sightseeing. We returned to discover nothing was done and staff at the reception, who included Teo, had no recall of our complaint. Pillow casss smelt stale and awful. We brought it to Teo and asked her to smell it. She just stared at the pillows, refused to remove her face mask to smell the pillow cases until we insisted for the umpteenth tkme. Unbelievable.
It is far from polished. The rooms facing the road, are very noisy throughout the night and day. Do not book these.
We do not recommend stays at the Smokehouse. But do go for meals because the waiters are good and the food is pretty decent.