Vienna International Hotel (Taiyuan South High-speed Railway Station) Reviews
Vienna International Hotel (Taiyuan South High-speed Railway Station)
Building 4, North Area of West Square, Taiyuan South Station, Taiyuan Road, Xiaodian District, Taiyuan, Shanxi, ChinaView Hotel Details
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Vienna International Hotel (Taiyuan South High-speed Railway Station) Guest Reviews
4.8/5
Excellent
2939 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(2939)
Positive reviews(2888)
Reviews with photos/video(410)
Convenient location(452)
Easy to get around(389)
Large rooms(243)
Classy environment(215)
Close to train station(202)
Friendly front desk staff(160)
Delicious breakfast(121)
Perfect for business trips(79)
Negative reviews(51)
Hunboon
Standard Room (2 Beds)
Checked in Sep 2024
Family
11 Reviews
4.5/5
Great
Posted on Nov 18, 2024
Near Taiyuan south railway station and there's a shopping centre opposite which has plenty of food options. You can use the underpass to get there.
Response from Property: ♥步行5分鐘到達南站♥尊敬的賓客您好!非常感謝您對酒店的支持,沒有得到您全 5 分好評,我們心裏還是有點點的失落,可能是酒店還有做的不到位的地方,希望客官您下次的到來能給我們指出我們的不足,我們會努力做到更好,我們用心服務讓到店的每位客官都能感受到家一般的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來!
Dana Ruilova
Business 2-bed Room
Checked in Aug 2024
Family
6 Reviews
5.0/5
Outstanding
Posted on Oct 2, 2024
Fantastic! Treated like VIP’s with my teenage boys in tow. Thank you!
Response from Property: 尊敬的賓客,您好!非常榮幸能將您和您十幾歲的兒子當作貴賓一樣對待,也很感謝您對我們服務的認可。我們始終秉持着以客為尊的理念,致力於為每一位賓客提供優質的服務體驗。看到您和家人在酒店度過了愉快的時光,我們也感到無比欣慰。期待您和家人的再次光臨,我們將一如既往地為你們提供貴賓般的服務。期待您的再次光臨!
Guest User
Standard Double Room
Checked in Mar 2024
Solo travelers
1 Reviews
4.0/5
Very Good
Posted on Apr 14, 2024
Vienna International Hotel is super close to the GAO TIE station. You can just take the back route on the first floor and it takes a very short walk to get me to the station. Lobby looks luxurious and staff are friendly. They upgraded to a non-smoking floor however the first room was still smelling smoky. They changed room and I’m happy it’s a REAL non-smoking. Breakfast is good with many things. Highly recommend it.
Response from Property: Dear guest, thank you very much for your feedback.We will humbly accept the issues you tell us.We have always been committed to providing high-quality service and comfortable accommodation experience. Every guest is important to us. We are not pursuing a one-time sale, but hope to establish a long-term good relationship with every guest.If you encounter any problems during your stay, you can call the front desk. We will do our best to meet all your needs. If you need to check in next time, we will continue to maintain high-quality services to give you a comfortable and secure experience.Thank you for your feedback, we look forward to your visit again and wish you a happy life.
Guest User
Deluxe Room (2 Beds)
Checked in Jun 2024
Family
4 Reviews
5.0/5
Outstanding
Posted on Jul 19, 2024
The room is large and the view is very good. It's just a 5-minute walk from Taiyuan South High-speed Railway Station. It's very convenient. Recommended
Original TextTranslated by Google
Response from Property: ♥Free parking lot♥Gym♥Dear guests, thank you very much for choosing to stay at the Vienna International Taiyuan High-Speed Railway South Station Hotel. Thank you for your recognition of the hotel's location, equipment, environment, and services. We look forward to your choice next time you are in transit. Stay at our hotel
Guest User
Deluxe Double Room
Checked in Apr 2024
Couples
22 Reviews
4.5/5
Great
Posted on Jun 1, 2024
The room is clean, the hotel facilities are good, and Zhouye's environment is very good. Across the street from the hotel is Impression City, where eating and shopping are very convenient. It only takes 5 minutes to get to the South Railway Station, and it only takes 15 minutes to get to the airport by bus. It is very convenient to travel. The service is still OK.
Original TextTranslated by Google
Response from Property: ♥ Free parking lot ♥ The first floor is a 3-minute walk from the South Station ♥ Dear guest, thank you very much for choosing to stay at the Vienna International Taiyuan High Speed Rail South Station Store and giving us a detailed evaluation. Thank you for your review of the hotel's health, facilities, environment, and shopping. , transportation, and service are highly recognized. If you have a good stay next time, you must give us a 5-point praise. Your satisfaction is the highest motivation for our actions. All hotel staff look forward to your next visit.
Guest User
Standard Room (2 Beds)
Checked in Apr 2024
Family
13 Reviews
4.6/5
Great
Posted on May 28, 2024
It's super close to the high-speed rail station and very convenient. The hotel service is good, clean and comfortable, the bathing area is spacious and practical, the pillows are quite comfortable, the night lighting system is very considerate, not dazzling, and takes good care of the use of night lights
Original TextTranslated by Google
Response from Property: Dear customer: After reading your review, we are very sad that we were not able to give you a satisfactory stay experience. This is our biggest regret. Your sincere evaluation is a spur to the continuous improvement of the hotel. We look forward to your visit again. We will definitely give you a better and more satisfactory stay experience. It will make you feel our sincerity and let you see that we are the hotel's We are constantly striving to make progress. We at the hotel will always welcome every guest with better service. Finally, I wish you a happy life. Thank you for your sincere evaluation. We sincerely hope that you can stay again to feel our progress.
Guest User
Standard Room (2 Beds)
Checked in Apr 2024
Business travelers
4 Reviews
5.0/5
Outstanding
Posted on May 12, 2024
The hotel helped me upgrade to a superior king-size room, which has a large space and comes with free mineral water. The hot water shower in the room is also good. It is very close to the airport and has a high cost-effectiveness. It is worth recommending!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we are really very moved. We will continue to work hard and be ready for you to come back at any time. All the hotel staff are looking forward to your visit again with your relatives and friends!
Yuejinjiangshan
Deluxe Double Room
Checked in Apr 2024
Business travelers
91 Reviews
2.6/5
Posted on May 11, 2024
This is my most speechless accommodation experience. I arrived at the hotel at 11 o'clock in the evening. The front desk told me that the deluxe king-size bed room I originally booked could be upgraded to a suite. I said yes, but I didn't expect that when I got to the room, it felt very dirty and the bathroom also smelled. I thought I would just stay there so late. After taking a shower, it was past 12 o'clock. I lay on the bed and found that the ceiling was covered with blood. I was scared at the time. I immediately called the front desk. She asked me to take the luggage downstairs and asked someone to come and see. I said it was so late, could I change the room next door? She said no. I could only put the luggage back into the box, change clothes and go to the first floor. They said that someone got married a few days ago and the room was not cleaned after being decorated. It was painted. Then I asked to give me the original king-size bed room, but they said no. In fact, my room had been given to someone else a long time ago, so they pretended to give me a suite, which was actually a routine! Fortunately, Ctrip's customer service attitude was very good. They helped me change to a standard room and went to bed after one o'clock. I was charged 30 for checking out one hour late today.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好!非常抱歉給您帶來困擾,針對您説到的給您升級入住出現問題的情況,我們深表抱歉,其實我們的本意是想讓您體驗一下我們的最好的房間,因為交接失誤沒有給您説清前一天的婚房佈置還沒有刷牆,非常抱歉,目前我們已經整改,相信您下次入住一定會有好的入住體驗。
Guest User
Standard Room (2 Beds)
Checked in Apr 2024
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on May 8, 2024
The surrounding environment is good, the room is clean and sanitary, and the room service is very thoughtful. Good reviews!
Original TextTranslated by Google
Response from Property: ♥Hotel in South Station♥Hello, dear guests! Thank you very much for your high evaluation of the environment, hygiene and service of Vienna International Taiyuan High-speed Railway South Station Hotel. The hotel is located at the west exit of Taiyuan South Station. After exiting the west exit, turn right and go straight for 100 meters to reach the hotel. Opposite the hotel is Impression City, which integrates shopping, dining and entertainment. It is definitely your best choice for travel. The store has large rooms and complete facilities. The bedding and hygiene are impeccable. The store is equipped with a laundry room and a gym for you to enjoy. When you leave the store, turn right on the first floor and go straight for 100 meters to reach the entrance or turn left on the negative first floor and go 100 meters to arrive. All the staff of the hotel are looking forward to your visit again.
Guest User
Standard Double Room
Checked in Apr 2024
Couples
1 Reviews
5.0/5
Outstanding
Posted on May 6, 2024
The room is very big and clean. The receptionist at the front desk is very enthusiastic and very satisfied!
Original TextTranslated by Google
Response from Property: Wow! Wow! Wow! Xiaowei, I can’t express my feelings after reading your comment. “No matter how far apart we are, we are still neighbors. Every place in the Vienna International Hotel national chain is a harbor for your journey! Come home often to visit!
Guest User
Business 2-bed Room
Checked in Apr 2024
Family
2 Reviews
5.0/5
Outstanding
Posted on May 3, 2024
This time when I traveled to Taiyuan, I stayed at Vienna International Hotel Taiyuan South Station. This hotel has complete facilities, clean and tidy environment, and excellent service. In particular, the attitude of each service staff is very friendly, and any needs can be solved immediately, which is really great. Next time I come to Taiyuan, Shanxi, I will definitely choose this hotel again👍
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for choosing Vienna International Hotel and giving such a high evaluation. Thank you again for your support of the hotel. Welcome to visit Shanxi again. All the staff of our hotel are looking forward to your visit again with your relatives and friends!
Guest User
Standard Room (2 Beds)
Checked in Mar 2024
Couples
5 Reviews
5.0/5
Outstanding
Posted on May 2, 2024
Very good, very clean, the front desk is also easy to communicate, breakfast is also good, very close to the South Station, very convenient for travel
Original TextTranslated by Google
Response from Property: Hello! Thank you for staying with us and taking the time to comment on us. Serving every guest well is our consistent pursuit. We will definitely do every detail carefully to make consumers more satisfied and strive to give you a five-star experience and a two-star consumption feeling. We look forward to your next visit! I wish you good health and smooth work. Thank you!
Guest User
Standard Room (2 Beds)
Checked in Mar 2024
Travel with friends
10 Reviews
5.0/5
Outstanding
Posted on Apr 29, 2024
When I opened the door of the room, I thought I had accidentally entered a five-star hotel. It was very spacious and could accommodate a family. It was clean and hygienic. It was only a few hundred meters away from the train.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Vienna International Hotel and giving such a high evaluation. Thank you again for your support of the hotel. All our staff are looking forward to your visit again.
Saice
Deluxe Family Room
Checked in Mar 2024
Business travelers
20 Reviews
4.8/5
Amazing
Posted on Apr 28, 2024
The room is spacious and quiet. I am very satisfied with the placement of the desk. There are plenty of power points next to it and the desk is relatively large. The air conditioning effect is not obvious and the room is a bit stuffy
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your sincere comments on Vienna International Hotel Taiyuan High-speed Railway South Station. The room facilities and configurations are aimed at providing guests with a comfortable accommodation environment. Thank you for your recognition of the hotel room. Secondly, due to property reasons, the hotel’s central air-conditioning is currently unable to adjust the temperature and cannot cool the air. The hotel is deeply sorry for this and has an unsatisfactory experience. However, the hotel has prepared electric fans. If you need them, you can call the front desk. If your problem has not been solved, please contact the front desk to provide you with other solutions. Once again, I am deeply sorry for your experience. At the same time, thank you again for your affirmation of other aspects of the hotel. Welcome to visit next time and wish you a happy life!
Guest User
Standard Double Room
Checked in Mar 2024
Business travelers
3 Reviews
5.0/5
Outstanding
Posted on Apr 23, 2024
Very good, I stayed another day. It is also very close to the high-speed rail station, which is very convenient for travel.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your five-point praise. Our Vienna International Hotel has always been centered on the value of guest experience and serves guests wholeheartedly. I hope you will come and check whether we are slacking off in our work.