Located in Sydney (Regents Park), Nightcap at Regents Park Hotel is within a 10-minute drive of Accor Stadium and Qudos Bank Arena. This hotel is 10.6 mi (17.1 km) from University of Sydney and 12.5 mi (20.1 km) from White Bay Cruise Terminal.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access.
At Nightcap at Regents Park Hotel, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge.
The front desk is staffed during limited hours.
Make yourself at home in one of the 10 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
GGuest User2024.02.29
The hotel room is clean and tidy, the shower room and toilet are huge, and there are free wine coupons. You can go to the small bar downstairs to get a free beer. The food in the bistro is delicious and not expensive, but it doesn't open until 11 o'clock in the morning. You can smoke on the balcony and beer garden at the entrance of the first floor, which is considerate. There is also a game console room where you can play, one-stop service. On the day I left, I wanted to walk around Sydney more. The front desk also provided free storage boxes. I didn't even give them a chance to pay if I wanted to. The attitude was very good. Now I'm waiting for the bistro to open to eat fried noodles, and when I come back to pick up my bag in the evening, I'll have dinner and then go to the airport. Although it is almost 20 kilometers away from the city, there is a subway station right outside the door, making it convenient to go anywhere. I got an Opal bus card as soon as I got out of the airport, so I can go wherever I want. I originally wanted to extend the stay for one more night, but there was no room available. Those who had a room had already exceeded the budget. All in all, the price/performance ratio is very high. I will stay here again next time I come to Sydney.
With a stay at Nightcap at Chester Hill Hotel in Sydney (Chester Hill), you'll be within a 15-minute drive of Accor Stadium and Qudos Bank Arena. This hotel is 14.1 mi (22.6 km) from White Bay Cruise Terminal and 14.5 mi (23.3 km) from Star Casino.
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
At Nightcap at Chester Hill Hotel, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include luggage storage, laundry facilities, and ATM/banking services. Limited parking is available onsite.
Make yourself at home in one of the 17 guestrooms featuring refrigerators. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
GGuest User2022.11.29
Nightcap at Chester Hill Hotel demonstrates excellent reviews from numerous hotel guests. Upon our visit to the pub and entertainment floor at the ground level, the room's interior design was relatively unique and posh. The hotel staff is friendly and helpful, and well-trained, and they informed us accordingly about the covid restrictions. We want to give special thanks for an excellent demonstration of Ms. Yasmine's Hospitality. Thank you to Ms. Yasmin, who has been helpful and guided us with direction and amenities and gave us a warm welcome, and guaranteed our expectations and concern had been met. Her extraordinary and multinational people skills must be highlighted and recognized -it was a wonderful visit. For all travelers, we are recommended the Night Cap at Chester Hill hotel. Once again, genuinely appreciate the hotel team members, especially Ms. Yasmin. Keep up the good work, I will see you again next time.
With a stay at Meriton Suites Mascot Central in Sydney (Mascot), you'll be steps from Meriton Retail Precinct Mascot Central and a 2-minute drive from Manhattan Superbowl. This 5-star aparthotel is 1.3 mi (2.1 km) from The Mill and 3.4 mi (5.5 km) from Westfield Eastgardens.
Be sure to enjoy recreational amenities, including an indoor pool, a spa tub, and a steam room. Additional amenities at this aparthotel include complimentary wireless Internet access, concierge services, and a picnic area.
Grab a bite from the grocery/convenience store serving guests of Meriton Suites Mascot Central.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 379 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and ovens. Wired and wireless Internet access is complimentary, and flat-screen televisions with premium TV channels provide entertainment. Conveniences include phones, as well as laptop-compatible safes and desks.
VVerlin2024.04.10
The hotel was superb - location, amenities, service, space, cleanliness. Mascot is a great place to stay, there are plenty food options and the train goes to city centre and airports (both domestic & international). Definitely would go back to Meriton Suites.
Outstanding
177 review
4.6/5
Price from
US$126
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Located in Sydney (Alexandria), ValueSuites Green Square is within a 5-minute drive of Hordern Pavilion and Sydney Cricket Ground. This aparthotel is 3.3 mi (5.3 km) from SEA LIFE Sydney Aquarium and 3.5 mi (5.6 km) from Sydney Tower.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a rooftop terrace. Additional features at this aparthotel include complimentary wireless Internet access and concierge services.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.
Make yourself at home in one of the 101 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include microwaves and irons/ironing boards, and housekeeping is provided daily.
CCoco RFP2023.06.23
The hotel is located near Green Square which is convenient to Sydney CBD. The room was out of expectations. I was surprised by the amenities that there were microwaves, a washing basin in the living room, plates, and curtlies. I was able to warm up my food which I bought from Coles Mart.The room was warm and cozy, I was able to take of a warm bath as I am not feeling that cold. I was very happy with the stay in the hotel
Mercure Sydney is centrally located in Sydney, a 3-minute walk from University of Technology Sydney and 7 minutes by foot from Ultimo College. This 4.5-star hotel is 0.6 mi (0.9 km) from Capitol Theatre and 0.9 mi (1.5 km) from Paddy's Market.
Don't miss out on the many recreational opportunities, including an indoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge).
Enjoy local cuisine at Platform 818, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Cooked-to-order breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Sydney? This hotel has facilities measuring 18626 square feet (1730 square meters), including conference space. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 517 guestrooms featuring refrigerators and LCD televisions. Cable programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
FFridayanti2024.08.03
It was totally a good choice staying here for 7 nights, easy access to train station and walking distance to touristic places. Variety Restaurants nearby walking distance nearby from fast food to Asian choices. Love it a lot. Definitely will come back for stay next travel to Sydney
With a stay at YHA Sydney Central, you'll be centrally located in Sydney, within a 5-minute drive of Circular Quay and SEA LIFE Sydney Aquarium. This hostel is 2 mi (3.2 km) from Sydney Opera House and 4.5 mi (7.2 km) from Sydney Harbour Bridge.
Enjoy recreation amenities such as an indoor pool or take in the view from a rooftop terrace. This hostel also features complimentary wireless Internet access, a television in a common area, and tour/ticket assistance.
Enjoy a satisfying meal at In Cafe serving guests of YHA Sydney Central. Wrap up your day with a drink at the bar/lounge.
Featured amenities include Wi-Fi, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge during limited hours, and limited parking is available onsite.
Make yourself at home in one of the 556 guestrooms. Wireless Internet access is available to keep you connected. Bathrooms with showers are provided. Conveniences include blackout drapes/curtains, and housekeeping is provided on request.
SSilvino 2024.02.08
Learned about YHA from a travel blog. I booked a queen room with an ensuite for myself (traveled solo), so it felt more like a usual hotel stay rather than the more social/fun rooming with other people. THe price was reasonable. The best part about this hostel is its location--literally in the Center of everything. There's a tram and the train station right outside of the hostel. The next thing that was great about it was the hospitality of the staff. I didn't do much at the hostel or places right outside the building (I bet there was so much to do), so there's not much to add; the pool area at the rooftop was under renovation, so that bummed me a little. Overall, it was a great place to stay for two nights. Would return. Would recommend.
Sydney Central Business District | 17.54km from Harvey Dixon Park
With a stay at The Capsule Hotel - Hostel, you'll be centrally located in Sydney, within a 5-minute drive of Circular Quay and SEA LIFE Sydney Aquarium. This capsule hotel is 1.8 mi (2.9 km) from Sydney Opera House and 4.3 mi (7 km) from Sydney Harbour Bridge. Enjoy recreation amenities such as a nightclub or take in the view from a terrace. Additional features at this capsule hotel include complimentary wireless Internet access and tour/ticket assistance. Wrap up your day with a drink at the bar/lounge. Featured amenities include express check-out, luggage storage, and laundry facilities. Make yourself at home in one of the guestrooms featuring microwaves. Complimentary wireless Internet access is available to keep you connected. Bathrooms have showers and hair dryers. Please note that all capsules are in the dormitory rooms with shared unisex bathrooms and shower rooms. Guests are required to show a photo ID (Passport or Australian Driver's Licence only) and a credit card to perform a pre-authorisation upon check-in.
GGuest User2022.10.16
I had previously read the comments before booking at the capsule hotel as I usually do to avoid disappointment of available amenities, staff etc… when checking in I found the location in the heart of the CBD perfect with food vendors straight across from the hotel and a 2 minute walk from the light rail that takes you straight to the main shopping district and the rocks for all your art and entertainment. Staff were very kind and approachable even the guard at the bottom floor bar exit door was friendly to me when exiting at night. I found noise never to be an issue in the pods, although I did wear headphones at night time to listen to music but the room is practically always quiet. I was worried about how the air flow would be in the pods and about the mattress comfort from previous reviews thinking I may have got a one way ticket to a hot box scenario but I found it to be very comfortable with great airflow, I had the air flow on 1-2 levels at different times of the day and they still had an option for a third stronger airflow that I found unnecessary. I loved coming back to the pod for some RNR between my busy schedule over the three days I stayed here, the mattress for me was so comfortable and reminded me of the tatami mats in Japanese culture that they sleep on so as a westerner it actually opened my perspective to understanding Japanese culture better. I found that the shared bathrooms were always clean and never to crowded at both night and day. The last thing I can comment about is the storage was a great size I like that they had a hanger in your card accessed locker to dry your towel out through the day and still stay seperate from my belongings. Overall as a solo female traveller I would highly recommend the capsule hotel Sydney. I have stayed at hostels in Sydney close by to this hotel but that extra privacy allowed me to not feel like I wanted to stay out all day till bedtime. This was a last minute trip and if I ever had to book another last minute stay in the city I will book here.
Sydney Central Business District | 17.89km from Harvey Dixon Park
A stay at Megaboom City Hotel places you in the heart of Sydney, a 4-minute drive from Sydney Opera House and 6 minutes from Sydney Harbour Bridge. This hotel is 0.1 mi (0.1 km) from Queen Victoria Building and 0.2 mi (0.3 km) from Sydney Tower Eye.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a television in a common area.
Satisfy your appetite at the hotel's coffee shop/cafe.
Featured amenities include multilingual staff, luggage storage, and laundry facilities. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 65 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
AAnonymous User2023.09.13
The location was great! It is very close to the Queen Victoria Building and some light rail and metro stations. Room was very spacious and clean. I didn’t order breakfast but surprisingly they gave the guests breakfast for free! Very recommended to solo travelers.
Welcome to Adge Hotel Residences an eclectic oasis in the heart of Sydneys Village With 254 vibrant roomswe embody the spirit of our dynamic neighborhood where fashion music art food and culture converge for an extraordinary experience Our hotel reflects the energy and creativity of our community inviting adventurers and experience seekers to immerse themselves in Sydneys coolest neighborhood Passionate about fashion music art food and culture our team shares insider knowledge to enhance your stay Indulge in our captivating surroundings and unrivaled hospitality for an extraordinary experience at Adge Hotel Residences
GGuest User2023.11.12
On the ambience side, the decor and modern-ish art was uplifting and fun. The room was very clean. But, we were surprised to find the room so small. In order for 2 people to get into the bed, one had to crawl over the other. The very small window sill became the nightstand. There was no room for luggage, and no luggage racks - we were told they didn’t have enough. That meant one suitcase on the floor and one on the very small plastic table. The retro-refrigerator was cool, but my traveling companion kept threatening to move it out into the hall to create some space in the room the whole time we were there. And then, the very small bathroom, the shower door doubled as the door to the bathroom. Have you ever looked into a microwave? The shower and the bathroom walls had the same dot matrix pattern as a microwave door. My companion was surprised to see while showering she could see me relaxing on the bed, and when she screamed “can you see me?” I replied “yes”. My companion now has bathroom-PTSD. Not only was the shower see through, there was a full-room-view sitting on the throne, trying to do your business. Then the realization somebody may be watching. PTSD! Our solution was to use the downstairs public bathroom for major activities. Did I mention IBS???
A stay at View Sydney places you in the heart of Sydney, within a 5-minute drive of North Sydney Oval and Sydney Harbour Bridge. This hotel is 1 mi (1.6 km) from Luna Park Sydney and 2.6 mi (4.1 km) from Circular Quay.
Enjoy recreation amenities such as a fitness center or take in the view from a terrace. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, LB's Restaurant, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Sydney? This hotel has 1313 square feet (122 square meters) of space consisting of conference space and 3 meeting rooms. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 213 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
GGuest User2022.08.01
Over all excellent on most other aspects of our stay. Outstanding selection of breakfast foods and beverages. Evening meal took longer than expected due to staff shortages. My lamb evening meal was a little under cooked, but the staff member was only too happy to have that addressed.
Excellent
78 review
4.5/5
Price from
US$167
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4.7/5
Outstanding
GGuest UserI had high expectations of Capella Sydney after staying multiple times at Capella Bangkok and being treated as though I were the most important person in the hotel, just like all of the other guest who stay there are. The attention to service detail at Sydney location unfortunately failed very short to meet my expectations. The booking process on the website was glitchy and the pricing was inconsistent, sometimes showing pricing including tax sometimes not without indication and only upon receiving confirmation via email from reservations was the price confirmed, which did not match the screenshots of the reservation when I placed the booking so I had to go back and forth with reservations via phone and email to simply confirm the accurate pricing for my stay. After creating an account to log on to their booking platform although the option of modifying the booking was offered, the feature did not work on the site, so you had to cancel the booking and book a new booking if you simply wanted to extend by 1 day. This is before I even arrived at the hotel. When I did arrive, it is of course, no small feat that the restoration of this historic building was carried out with the utmost respect for the architecture, from the flooring material to the fenestration and even the internal grand stair way was brilliantly retro-fitted with current code requirements for the handrail in a historically appropriate yet contemporary solution. The hotel does not have many floors, so I encourage anyone to take the stairs to experience the beauty of the restoration work. The recognition of the strong identity of the urban location and sense of place in Sydney’s CBD offers us a promise, an encounter, as the space of the possible. I wish I could say the same about the interior design. There was a real disconnect between the intent of the architecture and that of the interior design. The decoration at best seemed vague, and so for the guest experience, how could one of have a point of view about the effect of the design? The space of the expectant “possible” relationship I was expecting from the simple activity of stepping into Farrer Place’s south entryway marked Department of Agriculture, as local stories interpreting colonial history with ancestral elements of the Eora people by Waayni artist Judy Watso unfolded, or the sense of expansive freedom through the bronze Palazzo doors on Loftus Street into the latent quiet luxury of the grand stair was lost when I was met with the contrasting designs and colours of the lift lobby vestibule axminster carpet and that of the corridor carpet to the guest rooms, able to be seen in the same frame. Although an argument can be made about eclecticism and the use of curating a collection of exceptional vintage and contemporary objects this was not the case here, it read as a mismatched bric-à-brac (to borrow a Victorian word from the building time period that's true meaning in French means ”any old way” or ”at random”). This hap
GGuest UserFirstly, this hotel is perfectly located for business travellers to Macquarie Park Business Centres. The hotel is 5 minutes away from offices, Macquarie Centre and train stations. Absolutely perfect for my work trip. There were some positives. Rooms are fine, completely what you would expect from a business hotel. Bed was comfortable, there was a TV that I never used, space to put luggage and hang up your clothes, a table and a chair etc. However, it goes down hill from there. I'll list the negatives 1 by 1: 1. One pillow had a very strong odour coming from it. Smelled like bad musty BO. I literally had to move the pillow into the cupboard as I couldn't stand the smell. However, this meant that I could smell this musty smell every time I came in and out of the room. 2. 1 of the provide bath towels had a big hole/tear in it. 3. Housekeeping made an error and did not provide shampoo but instead 2 conditioners. Easy enough, I called up reception and they said I have to come down to the reception to get it myself. Fine, went down and was given 1 bottle of shampoo. I went back upstairs to shower only to find that the shampoo given was pre-opened/pre-used. Terrible. After my shower, I went back down to speak to another receptionist who was apologetic and gave me 2 bottles of shampoo. 4. On my second day, I realised housekeeping had not come in, so I went down to speak to the reception again and was told that because of COVID, they only do housekeeping on after the 3rd day of your stay which made it null and void for me. 5. Fitness centre was adequate but they did not replenish the towels and did not clear used towels regularly. On my second day, I had left a used towel on the side as the bin was full. On my third day, the bin was still full and my previous towel still sitting there in the same position I had left it in. Forth day, no more clean towels. 6. If they were so concerned about COVID, they would have more regular cleaning of public areas like the gym and in the hall way where an empty glass and cup set for 3 whole days. The lack of cleaning in public areas to me is unacceptable in the hospitality industry now. All in all, I cannot recommend this hotel to anyone given my concerns above, especially the lack of cleanliness while we are dealing with an epidemic.
GGuest User4 night stay for Vivid. Chose this as an Accor member and that it was close to the Harbour. Upgraded to a Prestige Suite, Club benefits and was not disappointed. Yes the building is not new, it’s not like the shiny new hotels in town, but it’s solid and my sleeps were uninterrupted and rarely heard noise from the hall. My Suite 930 was spacious, clean, well appointed, Sofitel Bed topper and electric sockets to plug in my adapters to charge. Like other reviews no USB ports but I’m sure most sensible travellers have an adapter. The Club Sofitel access was the perfect addition. Early check-in and waited with a hot tea while my suite was made up. It was 9:30am but the room was rushed and 30 minutes later I was unpacking. Evening canapés and drinks from 5:30pm. Table drink service by Alley and her dedicated, personable, attentive team. They remember your preferences pretty quickly and it became an oasis from Vivid hoping and sightseeing. My suite completely blocked out the light and slept through 2 alarms, it’s the Sofitel Bed topper. Breakfast at Club Sofitel, peaceful, plenty of options to choose from, salmon and capers to a great gluten free station, eggs cooked to order and a great way to start the day. Try the Dilmah Blood Orange and Eucalyptus tea. Thanks Lara. Afternoon Tea served from 2:30 and daily sandwiches , scones, cakes and complimentary drinks, tea, coffee and soft. On entering the Club Lounge, always a friendly greeting, your preferred drink served and a relaxing space anytime of the day. The Club team really made my stay, they work really hard to make your stay great. Housekeeping always made up my room before my afternoon return. Always a Bonjour as you walked past them in the hall. My stay was great. All the staff were friendly and helpful. The Lobby is grand and the history of this hotel makes her great. Not the newest but I prefer tradition and good honest service. Definitely not the style of hotel for everyone but my expectations were met and exceeded beyond imagination. Club Sofitel is a must. ⭐️⭐️⭐️⭐️⭐️
665763209The biggest advantage of this hotel is that the location is really great! L3 and L2 Pony are just outside the door, and L1 is at the same intersection. The Train is also convenient, so it is very convenient no matter where you go. If you walk, you can walk along Geo St all the way to Circular Quay, passing Town Hall, QVB, etc. We also tried to walk from the hotel to Darling Harbor, UTC and the University of Sydney, Hyde Park, museums, China Town, etc., and they were all very convenient!
The disadvantage of the room is that when we opened the balcony door of Room 1510, there was a huge fume exhaust vent, so we couldn't sit on the balcony and drink a cup of coffee, and the sound was a bit noisy.
Overall, not bad!
AAnonymous UserIt’s nice comfortable bed and clean sheets. The place is quite old though (used to be a wool factory in past life) and bathroom has mold in the corners but otherwise decently clean. Needs a bit of upgrade. Rooms are very large and has all apar**ent amenities like dishwasher and dishes, oven, washing machine, iron and dryer. Decent stay for work not too far from city. Cafes available one block away but not a lot of options. Plenty of options on food delivery from city though through the major apps. I’d stay again.
GGuest UserGood rates to stay in the heart of the Sydney CBD. Special offer for paying in cash, otherwise the normal charge for using credit card. Located near Town Hall and Queen Victoria Building with easy access to shops, restaurants and transport. Compact Queen Room was small but had the main requirements if you are only staying in the room to sleep and out all day - comfy large bed, TV on the wall, small desk and chair, air con, free wi-fi, small room safe, small fridge and coffee/tea facilities, blackout curtains, regular and nice rain shower fittings. Soap and wall dispensers of shampoo and body wash provided, but other amenities like hair conditioner, iron and iron board or dental kit can be requested from Guest Services (sign with list in the elevator). Friendly staff. Reception closed in the early hours but just use access card. A few negatives. My room was located facing the nearby wall of the building next door (so no view). I requested a view (if possible) but was informed there were no views for my room. I don't think hotels realise how any outlook can make a big difference for some guests to enjoy their stay. If I book again I would check first if a room facing the street was available. Worse and disturbing for me though was the constant humming noise and sometimes slight vibration caused by the air ventilation shafts outside my window (one quite close and attached to the outside wall). It also took a couple of days and some confusion before I received a make up room/do not disturb door sign. Many hotels these days take this lightly and are very casual about such arrangements, but some guests are more comfortable having this sign. Very minor was the cold water barely ran in the bathroom basin which was a little convenient at times. There was a TV entertainment lounge nook in the corridor outside my room which was not used during my stay but I would find that disturbing if it had been. Overall a pleasant stay but check out the different types of rooms available.
CCamintelAlthough my room was very nice and what I expected, unfortunately my overall experience was not very pleasant at this hotel. The staff at the front desk was not only rude, they actually suggested that I find another hotel during check-in because I pointed out a fee discrepancy (credit card surcharges) that was not disclosed during my booking reservation on Trip.com app.
Meriton properties doesn’t disclose before, during, or after the reservation (Trip.com) that a credit card usage fee will be added, and that’s dishonest in my opinion.
What’s disappointing is the attitude I get for pointing out Meriton’s mistake. First they pointed to the sign on the front desk, however I didn’t make this reservation while standing in their front lobby. Second, they said I should have booked on their website next time where it’s disclosed—perhaps then Trip.com should remove them from their approved hotel list. Finally, to learn of the policy while I check-in by pointing to a sign at the front desk, and then being told that if I don’t like the policy that “I can checkout and take my business elsewhere”, was the last straw and is the definition of horrible customer service and poor resolution management. They could have handled this issue differently and just said, “we will look into it and try to do a better job of informing our customers of our policy online. We apologize for this miscommunication.”
They did email me afterwards with an apology but they still didn’t acknowledge their dishonesty in not disclosing their credit card usage fee on Trip.com app.
JJake.ColeiroGreat location based on my needs, travelling for work. Rooms were very spacious and clean and reception staff very friendly.
There is car parking also available at the property which was handy.
Vviva HW Sydney is a newly established hotel offering a range of excellent amenities. The rooftop outdoor pool is particularly noteworthy, providing guests with an amazing experience. However, the hotel's location between two highways can detract from the overall experience, particularly for those sensitive to noise pollution. The rooms, albeit well-equipped with various amenities, are on the smaller side, which can make them feel cramped and limit mobility within the space. Additionally, the control of lighting in the rooms can be cumbersome. Another aspect to consider is the absence of a proper hotel lobby, which is a standard feature in many luxurious five-star hotels. This lack of a dedicated lobby may not meet the expectations commonly associated with a five-star hotel experience, especially in Australia where the standards for luxury accommodations are typically lower.
GGuest UserA great place to stay near Light Rail, Chinatown, Central, and shopping. Our room was excellent, and we found the reception staff always welcoming and helpful. We really enjoyed our stay. It is an excellent hotel for location, for guests who may have difficulty walking up and down sloping streets, as it is in a comparably level area.
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