ATOUR Hotel, Yuexi subway station, Suzhou University City

ATOUR Hotel, Yuexi subway station, Suzhou University City Reviews

ATOUR Hotel, Yuexi subway station, Suzhou University City

No.186 Su Street, Wuzhong District, Suzhou, Jiangsu, ChinaView Hotel Details
ATOUR Hotel, Yuexi subway station, Suzhou University City
ATOUR Hotel, Yuexi subway station, Suzhou University CityATOUR Hotel, Yuexi subway station, Suzhou University CityATOUR Hotel, Yuexi subway station, Suzhou University City
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ATOUR Hotel, Yuexi subway station, Suzhou University City Guest Reviews

4.8/5
Excellent
2283 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(2283)
Positive reviews(2263)
Reviews with photos/video(182)
Delicious breakfast(235)
Friendly front desk staff(191)
Quiet & comfortable(160)
Convenient parking(115)
Perfect for business trips(68)
Close to metro(68)
Nice elevator(16)
Excellent afternoon tea(9)
Negative reviews(20)
Guest User
Executive Double Room
Stayed in Feb 2025
Business travelers
8 review
5.0/5
Outstanding
Posted on Mar 9, 2025
I liked the hotel. People at the counter did not speak English, but not a serious issue these days as a phone can be used to translate. Had decent gym equipment (free dumbels upto 25kg) and other equipment. Also laundry room. I can imagine going to this hotel again.
Response from Property: Dear friends, thank you for your comments on the hotel. I feel very honored to receive your recognition! There are thousands of books for you to choose from in Zhuju on the first floor of the hotel. You can return them at any Atour Hotel in the country, commonly known as the "24-hour mobile library". There are also 24-hour self-service laundry (laundry room) and sweating (gym) on the 5th floor. The breakfast restaurant on the 1st floor uses a combination of Chinese and Western food. The open counter is equipped with Suzhou local specialties, so you can taste Suzhou's Su-style noodles without leaving home. We sincerely create hotel quality and strive to bring you a "natural, quiet, warm and simple" healthy lifestyle. I wish you a happy life and look forward to your next stay. Love you!
Guest User
Superior Double Room
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 27, 2024
My girlfriend and I stayed here for one night. The facilities were fantastic, and the room was perfect—incredibly comfortable, beautifully designed, and equipped with high-quality amenities. The shower was amazing, and the bed was very comfortable. We especially appreciated the complimentary laundry, tea, and coffee. The staff were exceptionally friendly, warm, patient, and helpful. For such a reasonable price, this hotel truly exceeded our expectations. We look forward to staying here again on our next visit to Suzhou.
Response from Property: Dear Duoyou, hello: Atour has always been committed to creating "neighborhood-style service" so that every guest who comes to the store feels warm. During their stay, every partner will treat you with the sweetest smile and the best hospitality. Kind words are provided to all guests, including linens, towels and other items in the guest rooms, which are strictly replaced once per guest and will never be reused. We will be responsible for all guests and guarantee the rights of all guests. Please rest assured! Thank you for choosing to stay at our hotel and wish you a happy life!
Zakithi
Superior 2-bed Room
Stayed in Aug 2023
Solo travelers
2 review
4.0/5
Very Good
Posted on Sep 15, 2023
Beautiful hotel, amazing ladies at reception. Everyone was helpful especially because I don’t speak Chinese. I had a great experience. I wish they offered more western meals.
Response from Property: 親愛的客官,朵兒很遺憾沒有得到您的5星點評,對於您入住有不好的體驗,朵兒深感抱歉,/(ㄒoㄒ)/~~,入住期間您有任何問題可房間電話撥"0"聯繫朵兒 24小時為您服務,同時房間也有配備一健吐槽可以跟朵兒分享您的入住體驗,後期朵兒也會努力改進。朵兒希望您出行在外的日子裏健康快樂每一天,期待您的再次光臨。
Pannikar
Family Friendly Room (2 beds)
Stayed in Aug 2023
Family
7 review
5.0/5
Outstanding
Posted on Sep 12, 2023
Such a peaceful and cute hotel! Its a little far from the CBD but overall was amazing! The accommodation is great, very clean and the services was super! The staff was really nice and helpful. I highly recommend this hotel!
Response from Property: 看到您這樣誇獎朵朵,朵小二開心的不得了,在亞朵總有不期而遇的温暖!看您住的這麼開心想必咱們前台夥伴的服務一定讓您感受到了家的感覺了~~~咱們亞朵的始於酒店但不止於酒店,希望您下一次還能來咱亞朵酒店,朵小二這邊祝您生活愉快~工作順利^^,期待與您再次相遇~
Jack Heah
Guestroom (2 beds)
Stayed in Oct 2024
Business travelers
14 review
5.0/5
Outstanding
Posted on Dec 12, 2024
Very good
Response from Property: 親愛的朵友,感謝您對酒店的點評,能夠得到您的認可,朵兒心裏感到無比的榮幸!酒店一樓竹居有着上千本圖書都可供您選閲,朵友您可以在全國任何一家亞朵酒店歸還,俗稱“24H移動圖書館”;5樓還設有24H自助出塵(洗衣房)、汗出(健身房),1樓相招(早餐廳)採用的是中西結合的餐品,明檔配有蘇州本地特色美食,讓您足不出户便可品嚐到蘇州的蘇式麪條等;我們真誠打造酒店品質,竭力帶給您“自然、靜謐、温暖、樸實”的健康生活方式。祝您生活愉快,期待您的下次入住,愛你哦!
Guest User
Elegant Double Room
Stayed in May 2023
Business travelers
22 review
5.0/5
Outstanding
Posted on Jun 7, 2023
Very friendly and helpful staff,clean room
Response from Property: In a perfect journey, there is always unexpected warmth and touch. We are happy to provide warm and thoughtful service to every guest. Your satisfaction is our biggest driving force for progress. No matter how much we do, it is worth it. We believe that guests are family members, so that every trip you take will make you feel like you are home. The care, thoughtfulness, care and warmth of your family members are all The most sincere gift from each Duo'er to you, hope to meet you again
Guest User
Superior 2-bed Room
Stayed in Jul 2022
Travel with friends
3 review
5.0/5
Outstanding
Posted on Aug 19, 2022
新一weishengfeichanghao
Response from Property: 親愛的朋友您好,看到您給朵兒的滿分好評朵兒感到很開心,最好的旅途就是在亞朵,期待您下次到來能體驗到更多的驚喜,不見不散
Guest User
Guestroom (2 beds)
Stayed in Feb 2025
Family
4 review
5.0/5
Outstanding
Posted on Mar 9, 2025
Facilities: Good Hygiene: Pretty good Environment: Very quiet. Not noisy at night. I got a free upgrade to a big bed when I checked in. I was very satisfied. Service: Very welcoming. Hanfu can be rented for free. Very satisfied. Worth recommending.
Original TextTranslated by Google
6/7
Response from Property: In the depth of time, I met someone with similar vision. How happy it is to receive the praise of the young master. In Atour, there is always unexpected warmth! Your recognition is the driving force of Atour's goal. Atour believes in neighborhood service and treats guests as family. Let every trip of yours feel like home. Thoughtfulness, care, and warmth are the most sincere gifts for Atour. Atour looks forward to meeting you again~
Guest User
Guestroom (2 beds)
Stayed in Feb 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 2, 2025
This time I came to Suzhou to visit Shihu Scenic Area, so I chose Atour Hotel nearby. The front desk service was very enthusiastic, and the check-out was also very warm. The invoice was issued very quickly and accurately, and the room was also upgraded, which was very warm. The room was very clean and the shower room was also very large. It was quite a surprise. I will consider this place again when I come to Suzhou next time.
Original TextTranslated by Google
Response from Property: Dear friends of Atour, hello: Atour has been committed to creating "neighborhood-style service" to make every guest feel warm. During the stay, every partner provides services to all guests with the sweetest smile and the most cordial words. The linens and towels in the guest rooms are strictly changed for each guest and will never be reused. We will definitely be responsible for all guests and guarantee the rights of all guests. Please rest assured! Thank you for choosing to stay in our hotel and wish you a happy life!
Guest User
Superior 2-bed Room
Stayed in Jan 2025
Family
4 review
5.0/5
Outstanding
Posted on Feb 10, 2025
The Atour Hotel in Suzhou University Town has always been my favorite during travels. The bedding is comfortable, the hygiene is good, and the service is good. The environment of this Atour is relatively new, and the service is especially considerate. The mineral water was warm, and robots helped deliver items. It was a very good experience during the trip to Suzhou.
Original TextTranslated by Google
Response from Property: In the depth of time, I met someone with similar vision. How happy it is to receive the praise of the young master. In Atour, there is always unexpected warmth! Your recognition is the driving force of Atour's goal. Atour believes in neighborhood service and treats guests as family. Let every trip of yours feel like home. Thoughtfulness, care, and warmth are the most sincere gifts for Atour. Atour looks forward to meeting you again~
Anonymous User
Superior Double Room
Stayed in Dec 2024
Family
15 review
1.0/5
Posted on Feb 1, 2025
This is the worst experience I've ever had since staying at the Atour brand. I originally planned to book a room for 2 days, but on the day of check-in, the front desk called me at around 11 noon to ask if I was coming? It's okay that they didn't greet me during the Spring Festival, but they called me like this. After arriving at the hotel, the lobby gave me a feeling of being small, dirty and messy, and the elevator was also shabby and dirty. I specifically wrote a note to arrange a quiet and non-smoking room, and the hotel also replied that it was ready as required, but I ended up arranging it in front of the elevator hall 😂! I thought I had booked a brand hotel that I always liked during the Spring Festival, but it made me crazy!
Original TextTranslated by Google
Response from Property: 親愛的客官,朵兒很遺憾沒有得到您的5星點評,對於您入住有不好的體驗,朵兒深感抱歉,/(ㄒoㄒ)/~~,入住期間您有任何問題可房間電話撥"0"聯繫朵兒 24小時為您服務,同時房間也有配備一健吐槽可以跟朵兒分享您的入住體驗,後期朵兒也會努力改進。朵兒希望您出行在外的日子裏健康快樂每一天,期待您的再次光臨。
Guest User
Superior Double Room
Stayed in Dec 2024
Family
3 review
4.0/5
Very Good
Posted on Feb 6, 2025
The hotel provides free night porridge, which is very good and considerate! For guests who travel far away, they check in late and just catch up, which can solve the problem of "food and clothing". I stayed for 3 consecutive nights. On the first night, I enjoyed it. If it weren't for the night porridge (there are also a few snacks to fill you up), I would have starved until dawn.
Original TextTranslated by Google
Response from Property: Oh oh oh ~ Thank you for your evaluation of Duoer in your busy schedule. I'm sorry that I couldn't get five stars from you. Enthusiastic, efficient and considerate service are what we should do. We all adhere to the principle of "customer first". Taking the initiative to solve problems for users is the common pursuit of Duoer. Duoer will continue to strengthen and improve every detail of the hotel. We look forward to your next visit. Duoer will definitely give you a better experience.
Guest User
Superior Double Room
Stayed in Dec 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 31, 2025
Checked in on the first day of my visit to Suzhou. Overall, I was very satisfied. There was a midnight snack, the front desk lady was friendly, the breakfast was rich, the coffee was delicious, and the bedding was comfortable!
Original TextTranslated by Google
Response from Property: Dear friends, thank you for your comments on the hotel. I feel very honored to receive your recognition! There are thousands of books for you to choose from in Zhuju on the first floor of the hotel. You can return them at any Atour Hotel in the country, commonly known as the "24-hour mobile library". There are also 24-hour self-service laundry (laundry room) and sweating (gym) on the 5th floor. The breakfast restaurant on the 1st floor uses a combination of Chinese and Western food. The open counter is equipped with Suzhou local specialties, so you can taste Suzhou's Su-style noodles without leaving home. We sincerely create hotel quality and strive to bring you a "natural, quiet, warm and simple" healthy lifestyle. I wish you a happy life and look forward to your next stay. Love you!
Guest User
Family Friendly Room (2 beds)
Stayed in Dec 2024
Family
1 review
4.5/5
Great
Posted on Jan 30, 2025
Very good, the room is clean and sanitary, the service is warm and thoughtful, there was a problem with communicating with the front desk to extend the stay, and they gave us breakfast to express their apology. The attitude is very good, I will stay here again if I have the chance
Original TextTranslated by Google
Response from Property: 於時光深處.遇眼光相似的人,多麼幸福能得到小主的誇獎呀,在亞朵,總有不期而遇的温暖!您的認可是朵兒前進目標的原動力,朵兒信奉鄰里服務把客人當作家人。讓您的每一次旅行都有回家的感覺,體貼,照顧,温暖,是每為朵兒最真誠的禮物,朵兒期待與您的再次相遇哦~
Guest User
Superior 2-bed Room
Stayed in Dec 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jan 20, 2025
The room was great, clean and comfortable, especially the comfortable bed. The details were very good. I will come again next time.
Original TextTranslated by Google
Response from Property: 親愛的朵友,感謝您對酒店的點評,能夠得到您的認可,朵兒心裏感到無比的榮幸!酒店一樓竹居有着上千本圖書都可供您選閲,朵友您可以在全國任何一家亞朵酒店歸還,俗稱“24H移動圖書館”;5樓還設有24H自助出塵(洗衣房)、汗出(健身房),1樓相招(早餐廳)採用的是中西結合的餐品,明檔配有蘇州本地特色美食,讓您足不出户便可品嚐到蘇州的蘇式麪條等;我們真誠打造酒店品質,竭力帶給您“自然、靜謐、温暖、樸實”的健康生活方式。祝您生活愉快,期待您的下次入住,愛你哦!