Pet friendly Hotels Sutton Scotney

We struggled to book online as website wouldn't allow us to complete payment and ended up booking via telephone. We were misinformed that the steam room was working only to find out it was out of order for over a week. During booking were informed check in was at 3pm and arrived well in time only to be told by the Spa assistant we were late for our treatments which resulted in our treatments being cut short. There was only one masseuse who staggered our treatments despite us wanting them at the same time. Our treatments were very poor as the same masseuse basically gave us an oil rub rather than a massage. She was nice enough but felt so short changed. It was also raning and stayed at the end of the building which is abit of a maze to navigate through so we ended up just walking on the outside.