Mercure Surabaya Grand Mirama

Mercure Surabaya Grand Mirama Reviews

Mercure Surabaya Grand Mirama

Jl. Raya Darmo No.68 - 78, DR. Soetomo, Kec. Tegalsari, Surabaya, IndonesiaView Hotel Details
Mercure Surabaya Grand Mirama
Mercure Surabaya Grand MiramaMercure Surabaya Grand MiramaMercure Surabaya Grand Mirama
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Mercure Surabaya Grand Mirama Guest Reviews

4.6/5
Great
70 Reviews
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.7
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All Reviews(70)
Positive reviews(68)
Reviews with photos/video(8)
Negative reviews(2)
Mohamad Hafiz b Shafie
Deluxe Queen Room
Checked in Jan 2024
Business travelers
2 Reviews
5.0/5
Outstanding
Posted on Mar 11, 2024
niceeee hotel in soroboyo...will repeat again. mapokeyee
Response from Property: Dear Mohamad Hafiz,Warmest Greetings from Mercure Surabaya Grand MiramaThank you for opting to trust Mercure Surabaya Grand Mirama as your place to stay in Surabaya. It is such a great pleasure and honor for us to receive your positive feedback on our property. Your great staying experience is what drives us to provide better services and hospitality to our customers. Should there be any chance for your next trip to Surabaya, our team is earnestly looking forward to welcoming you again, Until then stay safe and take care.Warmest regards,Sugito AdhiGeneral Manager
Al Kautstar
Superior Queen Room
Checked in Jul 2022
Family
4 Reviews
5.0/5
Outstanding
Posted on Jul 27, 2022
All good
Response from Property: Dear Mr/s, TSXX6qWe very much appreciate your comments regarding your experience at the Mercure Surabaya.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Andreas RiyadiGeneral Manager
Guest User
Premier Superior Twin Room
Checked in Apr 2022
Friends
7 Reviews
4.5/5
Great
Posted on May 2, 2022
Nice hotel atmosphere. Only Lan Hoa resto needs renovation.
Response from Property: Dear Mr/s TTID49****...Warmest Greeting From Mercure Hotels Surabaya Grand Mirama We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be more satisfyingSincerely,Andreas RiyadiGeneral Manager
sukasin
Superior Queen Room
Checked in Sep 2021
Friends
29 Reviews
4.2/5
Very Good
Posted on Jan 15, 2022
Old nice hotel in the middle of the Surabaya city
Response from Property: Dear Mr/s E315813****We very much appreciate your comments regarding your experience at the Mercure Surabaya.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Andreas RiyadiGeneral Manager
Darell
Superior Queen Room
Checked in Dec 2021
Business travelers
5 Reviews
5.0/5
Outstanding
Posted on Feb 23, 2022
Nice hotel
Response from Property: Dear Mr/s WeChat****.We very much appreciate your comments regarding your experience at the Mercure Surabaya.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Andreas RiyadiGeneral Manager
Guest User
Superior Premier Twin Room
Checked in Jun 2024
Solo travelers
3 Reviews
4.7/5
Amazing
Posted on Jun 21, 2024
The rooms are nice, spacious, clean and comfortable. It is also located not far from TP mall. You should try staying here
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Guest User
Deluxe Queen Room
Checked in Oct 2023
Business travelers
1 Reviews
4.0/5
Very Good
Posted on Oct 27, 2023
Stayed 2 nights, got an offer to upgrade the room type only to increase the speed, the room was really good, spacious, the breakfast menu had lots of choices & was delicious. Anyway, well recommended ๐Ÿ‘
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Xingyundexingxingโญ
Executive King Suite
Checked in May 2023
Friends
30 Reviews
2.0/5
Posted on May 26, 2023
The room is old, the facilities are outdated, and the service is poor. It was almost three o'clock and the hotel room was not ready yet.
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Response from Property: Dear Mr, Huaxiaxing YunxingWarmest Greeting From Mercure Hotels Surabaya Grand Mirama We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be more satisfyingSincerely,Andreas RiyadiGeneral Manager
Hasanuddin mansyah tuhganal
Superior Room with 2 Single Beds
Checked in Nov 2023
Family
14 Reviews
5.0/5
Outstanding
Posted on Dec 8, 2023
Ok and close to everywhere
Original TextTranslated by Google
Response from Property: Dear Mr. Hasanuddin Mansyah, Warm Greetings from Mercure Surabaya Grand Mirama Thank you for choosing the Mercure Surabaya Grand Mirama Hotel as your place to stay during your visit to Surabaya. It is an honor for us to receive positive reviews from you regarding the quality of our services. Your suggestions and input are encouragement for us to always provide the best service to our customers. Stay healthy and we will always wait for your return at Mercure Surabaya Grand Mirama. Warm regards, Andreas Riyadi General Manager
Intan
Superior Queen Room
Checked in May 2023
Business travelers
11 Reviews
5.0/5
Outstanding
Posted on Jun 25, 2023
The rooms are spacious and clean with wide parking
Original TextTranslated by Google
Response from Property: Dear Mrs Intan, Warm Greetings from Mercure Surabaya Grand Mirama Thank you for choosing to stay at Mercure Surabaya Grand Mirama and writing your positive review here. It is a pleasure for us to know that you are satisfied with the cleanliness of our Hotel and also the spacious parking area. We have conveyed your positive comments to the entire team and of course your praise is a motivation for all of us to continue to provide the best service. Stay healthy and we will always wait for your return at Mercure Surabaya Grand Mirama. Warm regards, Andreas Riyadi General Manager
Anonymous User
Superior Queen Room
Checked in Oct 2022
Family
15 Reviews
4.2/5
Very Good
Posted on Oct 30, 2022
Check-in took too long because it was through travel... So I just entered 2 hours later.... Please pay attention to professionalism.... This hotel
Original TextTranslated by Google
Response from Property: Dear Sir/Madam, Warm Greetings from Mercure Surabaya Grand Mirama We are very grateful for your comments regarding your visit to Mercure Surabaya. It is a pleasure for us to receive feedback from you We will share your comments with our team. We are confident that this feedback will be motivating for all our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be more satisfying than your previous visit. Best regards, Andreas Riyadi General Manager
Guest User
Superior Queen Room
Checked in May 2022
Solo travelers
2 Reviews
4.2/5
Very Good
Posted on Jun 4, 2022
It is located about 30 minutes by taxi from Surabaya Airport. The interior of the room was designed to give you a unique Southeast Asian atmosphere. The facilities were generally clean and tidy, and the service was good.
Original TextTranslated by Google
Response from Property: Dear Mr, TTKR49Warmest Greeting From Mercure Hotels Surabaya Grand MiramaWe very much appreciate your comments regarding your experience at the Mercure Surabaya.It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be more satisfyingSincerely,Andreas RiyadiGeberal Manager
Guest User
Superior Twin Room
Checked in Dec 2021
Family
91 Reviews
4.7/5
Amazing
Posted on Jan 1, 2022
Very good. impressive service from parking lot to hotel staff
Original TextTranslated by Google
Response from Property: Dear Mr D306139****We very much appreciate your comments regarding your experience at the Mercure Surabaya.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Andreas RiyadiGeneral Manager
Stefani Janeva Aurora
Superior Twin Room
Checked in May 2022
Business travelers
40 Reviews
5.0/5
Outstanding
Posted on May 19, 2022
It's very pleasant to stay here, someday will definitely come back here
Original TextTranslated by Google
Response from Property: Dear Mr/Mrs D268045, Warm greetings from Mercure Surabaya Grand Mirama Thank you for the support you have given to Mercure Grand Mirama Surabaya. We are very grateful for the review you have written We will always try to provide the best facilities and services to achieve the satisfaction desired by all our guests. We are waiting for your next visit to our hotel. Best regards, Andreas Riyadi General Manager
Guest User
Superior Queen Room
Checked in Jan 2022
Couples
10 Reviews
4.0/5
Very Good
Posted on Feb 2, 2022
Best value for money.. Clean and good facilities.. Big TV is good.. I don't know because I haven't eaten breakfast, but I think it'll be fine...
Original TextTranslated by Google
Response from Property: Dear Mr/s E265774****We very much appreciate your comments regarding your experience at the Mercure Surabaya.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Andreas RiyadiGeneral Manager