Bella Luce Hotel

Really poor show from the hotel. This is on behalf of my grandparents who stayed there from the 28-2 September. My Grandad is blind so finding the correct setting is always tough we did notify the hotel and they did try their best to accommodate upon arrival. The room was nothing special for the close to £200 fee a night, wifi was non existent for them during the entire stay when in the room. No AC unit so the room was hot too again poor for £200 a night. When arriving back at night the lobby was pitch black and no way to turn any light on making it very hard for my elderly grandma to navigate her and my grandad who is blind through the hotel. Today when leaving, zero effort was made to help them with their bags and they had to do that by themselves whilst trying to get downstairs. It is a tired hotel and isn’t worth the money they charge! Expected better and feel rather let down by the service. Hope to hear a reply or response soon.

Not sure how this has excellent reviews as we have just visited and we were really disappointed. They really need to up their game and although the food and staff were great we will not unfortunately be staying again, unless there are improvements. I would not therefore recommend this property at the current time unless it was just for a long weekend stay or for the Gin tasting which was really good. It sounds as though we stayed in the room described in the previous review. The bed was uncomfortable, the shower and toilet didn't work, the room was really small and cramped. We also had a cold shower and it also made a loud noise! I would have hoped that if the previous reviewer had complained in July it would have been repaired by now! It was also really noisy in the room we were in and as we were there for more than a couple of days, we didn't sleep well which is not what you want on holiday. There were also many people coughing in the hotel while we were there, there were absolutely no covid controls and poor ventilation throughout. More and more people seemed to be coughing as our stay went on. They really need to look at their Covid Risk assessment and review. Nobody thought about simply leaving doors/windows open throughout and particularly ventilation in the restaurant. Another good thing about this hotel as I have said is the food and they are good particularly with food allergies which should be commended. The restaurant and bar staff were also always very helpful and their service was excellent. So, great for food, gin, rum etc. but not so good to stay at the moment for more than a few days.

We booked this hotel within 3 days of arriving at the end of March. Then unbelievably a day later we got Covid. We knew that our booking was non refundable but we asked the hotel if they would provide a voucher for a rebooked visit as the ferry company, Condor, had done for us. They refused. Very unimpressed.