Alila Napa Valley

I have traveled extensively in the US and internationally. Alila Napa Valley was one of the most exceptional hotels, welcomes and stays I’ve ever had. Generous sized rooms (especially for CA), extra amenities (like a separate tea kettle, so the boiled water doesn’t smell like coffee - a common feature in Europe and virtually NO WHERE in the US), heated bidet, extra reading nooks, and a completely private balcony made the property exactly the secluded haven I was looking for. To make the stay even more wonderful, Christa, Assistant Front Office Manager, went above and beyond to make me feel welcome and ensure I had everything set for my stay - even printing a 175 page manuscript, which she had ready for me upon arrival. Valet service went above and beyond, noticing that my car needed a charge before I could even ask. I will definitely be returning.

Modern, spacious and comfy accomodations. The firepit on the deck was a highlight and kept us warm enough to enjoy a glass of wine outside while the temps were in the low 50s. Great spaces around the property to enjoy views and the afternoon sun after a day of winetasting. Location could not be better next to Beringer and walking distance from main street St Helena. The restaurant is a treat with inventive italian influenced cuisine. Don’t miss the amazing Margarita’s with lime salt foam at the outdoor bar.

One of the best hotels we’ve ever stayed at. Gorgeous property, every detail was perfect. We received an upgrade and the suite was unbelievable. The staff was incredibly attentive. The breakfast was delicious. Walking distance to town! We will be staying again!

Beautiful property in a perfect location. Staff were friendly and professional. This is our quick getaway from our busy life at home and Alila Napa Valley had delivered it. My 3-day time off feels like a weeklong. It is a perfect getaway. Food, wine, good night sleep and beautiful property.

Spent three nights at Alila. Great location. The room was amazing with a great lay out, beautiful private outside area to sit with fire pit overlooking Beringer vines. Breakfast was good, lots of options. Had a hiccup with the shuttle but they were all over it and made an extra effort to make our stay memorable. Spa was awesome-highly recommend. Would definitely come back

When I asked a staff member at check-in what one should do at the hotel in this heat, the answer was, “Survive.” That is true, but is that the bare minimum the hotel is aiming for? I thought this was a joke, but as I would come to see my requests ignored and promises not kept, I realized that was indeed the level of service this hotel delivered. The Alila Napa Valley started its life as the Las Alcobas, as part of Marriott. Though eight years old, the hotel still feels modern and has been maintained in excellent condition. The rooms are spacious and modern, with luxurious bathrooms and modern amenities. Select rooms with a vineyard view open up to a beautiful vista of vines through floor-to-ceiling glass sliders. On the deck (depending on your room) is a fire pit with plush seating that makes for an amazing evening on cold nights in Napa Valley. If you want a modern place to stay in Saint Helena with beautiful views, a nice spa, and a pool, this remains a great option. However, positioned as a five-star hotel with a cash rate of $1931/night during our stay, a nice room isn’t enough. (There are far better point redemptions for World of Hyatt members) In fact, the Alila promises a “guided by our Alila Leisure Concierge team, experts who will help you enjoy Napa as the locals do, with activities and adventures tailored to your interests across five distinct themes.” This isn’t merely a hotel; it’s a lifestyle experience. However, in our stay, service was virtually non-existent. The only pre-arrival communication offered by the hotel was an upsell from two queens to a single king in the exact same room. This tone continued at check-in. Check-in is in a tiny room that doubles as an employee hang-out. I felt like I was interrupting the staff’s private break room. The staff was pleasant and never rude, but they could not have seemed less interested in my stay. Check-in offered another upsell and then pointed us to the room with no help or further information. We literally knew nothing about the hotel at that point. Here are a few things no one bothered to mention: - The hotel has complimentary bikes for guests. - There is a gym fully stocked with towels and Peloton machines, but it is hard to find as it is on the lower level of one of the buildings. A map might be helpful. - There are daily activities (which seem to be basically a yoga class), but it is only posted on an 8½ by 11 at the spa. Go find it yourself. - The kitchen closes at 9 pm, so if you want to be fed, it’s important to get your order in at the restaurant before then. - It’s possible to walk over to a local winery, but there is no signage, so you just have to know. All of this information would have enhanced our experience, but we were given nothing. It was just "go find your room and don’t bother us" vibes. While the food and service at the restaurant, Violetto, was quite good, the general lack of service extends to the pool and the valet. At the pool, I had to clean wasps out