Daepohanghuimang-gil 120, Sokcho-si, Gangwon State, 24901, South KoreaView Hotel Details
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Cassia Sokcho Guest Reviews
4/5
Very Good
29 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.3
Amenities3.7
Service3.9
Cleanliness4.1
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All reviews(29)
Positive reviews(28)
Reviews with photos/video(10)
Awesome stay(11)
Negative reviews(1)
旅遊達人Regin
Superior Twin With Harbor View
Checked in Oct 2024
Travel with friends
11 Reviews
4.5/5
Great
Posted on Oct 30, 2024
The location of the hotel is very good, but there are many inhumane aspects in the interior design. For example, there is an air conditioner above the bed with a very bright green light. This light cannot be turned off, so I couldn't sleep all night. good
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Response from Property: Dear Guest,Our sincere apologies for all the inconveniences and we thank you for taking the time to provide us with your feedback. We hope to have an opportunity to welcome you back in the near future. Have a great day!
고주언
Two Bedroom Suite Ocean View
Checked in Oct 2024
Family
1 Reviews
4.0/5
Very Good
Posted on Oct 5, 2024
Service, sea view, cleanliness, comfort, food are all good, and the price is worth it.
The hotel itself is a great location.
Ha. But.
Instead, I stayed in a two-room suite, but there were three major flaws:
1. The door chain was installed incorrectly by the hotel, so I had to push and open it with my finger every time I closed and opened the door, which was very dangerous, so I taped it on.
2. My mother was locked out because the bathroom lock was broken, so I opened it from outside.
3. The bathtub in the living room took several hours to fill up with water, and I found out that the drain plug had a gap, which took a long time.
There was no compensation for facility defects or inconveniences, and they just said sorry and that was the end of it.
Original TextTranslated by Google
Response from Property: Dear Customer, Hello. Thank you for visiting Cassia Sokcho, and we apologize for the inconvenience you experienced. We will pass on your feedback to the relevant department and do our best to provide better service. We apologize.
병찬
One Bedroom Suite King Ocean View
Checked in Aug 2024
Family
1 Reviews
4.7/5
Amazing
Posted on Aug 3, 2024
I was very satisfied with all the services and amenities at this newest hotel. However, the elevator speed is slow and the waiting time is a bit longer compared to the 26th floor. Breakfast, swimming pool facilities are all good~
Original TextTranslated by Google
Response from Property: Dear Customer, Hello. Thank you for using Cassia Sokcho. Thank you for your overall satisfactory review. We hope to see you again in the future. Thank you very much.
Anonymous User
Premier King With Sea View
Checked in Jul 2024
Family
2 Reviews
4.7/5
Amazing
Posted on Jul 31, 2024
It's a new place so it's clean. Since it is the first time since opening, the service is a bit chaotic. Still, it was nice to have a jacuzzi so I could play with my child.
Original TextTranslated by Google
Response from Property: Dear customer, hello. Thank you very much for using Cassia Sokcho. We will share your comments with all hotel staff and strive to improve hotel service. Thank you for your positive review regarding cleanliness and child-friendly accommodations. On the other hand, we are sorry for the messy atmosphere you felt during your stay at the hotel and will work to improve it. Thank you for your visit and hope to see you again with better service in the future. Thank you.
Guest User
Two Bedroom Suite Ocean View
Checked in Jul 2024
Family
2 Reviews
4.0/5
Very Good
Posted on Jul 16, 2024
It was a little difficult because there was a waiting line, but I really liked the breakfast. The pool was a little disappointing for the price, but the staff was really friendly and it was great when the weather was nice.
Original TextTranslated by Google
Response from Property: Dear Customer, Hello. Thank you for visiting Cassia Sokcho and leaving a valuable review. We will share your review with the relevant departments and improve any areas that need improvement. We look forward to seeing you again and ask for your continued interest and support. Thank you.
Guest User
Deluxe King With Harbor View
Checked in Jul 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Jul 16, 2024
The recently opened Banyan-affiliated Cassia Hotel was nice as all rooms had ocean views, were luxurious, and were quiet.
It is 26 stories high, and the 26th floor is a sky park where you can take a walk through the three buildings, and the view is beautiful.
There was a bathtub in front of the window in the room, so it was nice to be able to use it while looking at the sea. It was also convenient to have a refrigerator sink and simple cooking facilities. It was a comfortable and good trip that I would like to go to Cassia again if I go to Sokcho again.
Original TextTranslated by Google
Response from Property: Dear Customer, Hello, Thank you very much for taking the time to visit Cassia Sokcho and leaving your valuable feedback. Your compliments are the driving force for all of our staff to work happily. We look forward to seeing you again with satisfactory service during your next stay. Thank you.
쿠르쿠루33
Deluxe King With Harbor View
Checked in Jul 2024
Couples
9 Reviews
3.0/5
Posted on Jul 16, 2024
I won’t talk too much. This is a 3 star rating.
Most of the employees seem like service providers... ha...
There was a really serious problem
Because you worked hard to respond,
I won't leave any details.
I think this place will be sold for sale within a few years.
About 30 per night for a suite seems reasonable.
Original TextTranslated by Google
Response from Property: Dear customer, hello. Thank you very much for using Cassia Sokcho. We will share your comments with all hotel staff and strive to improve hotel services. On the other hand, we are very sorry and regretful for the parts of your stay that were not satisfactory. We will share your comments and improve them. We appreciate your visit and hope to see you again with better service in the future. Thank you.
sanggue
Premier King With Sea View
Checked in Jun 2024
Family
2 Reviews
2.0/5
Posted on Jul 3, 2024
cleanliness
1. There was a lot of dust overall, and the lack of finishing work on the elevator/window frame/floor, etc. was disappointing because it was so obvious that it was visible.
2. Although it still has a lot of a new smell, perhaps because it was newly built, I was disappointed that no one seemed to be in a position to solve the problem while staying for 3 days and 2 nights.
3. The information map used by previous guests was left lying around under the two-seater sofa in room 1911, and I was very disappointed by the sanitary details that should not be present in an expensive hotel costing 300,000 won per night. The moment I saw it, I wondered if the bathtub I was about to use would be clean and safe.
I know that children use it a lot and that Cassia's position is loved by children and families, but this was also very disappointing.
4. The veranda needs cleaning.
Old dust, not everyday dust, is no joke.
service
1. Please make sure that employees and construction workers can use separate elevators.
After working out on the 5th floor and going up to the 19th floor, it stopped almost 5 times, and the people working on site were using their head phones too loudly, which was very uncomfortable.
2. When providing room service, please knock with appropriate intensity.
Original TextTranslated by Google
Response from Property: Dear customer, hello. Thank you very much for using Cassia Sokcho. We will share your comments with all hotel staff and help improve hotel services. We are also very sorry for any inconveniences you may have experienced during your stay at the hotel. We will share your comments with the relevant departments and make improvements. Thank you for your visit and hope to see you again with better service in the future. Thank you.
Sweety
Deluxe Twin With Sea View
Checked in Jun 2024
Couples
26 Reviews
3.5/5
Posted on Jun 23, 2024
It feels more like a resident hotel than a 5 star hotel.
I have experienced many 5-star hotels overseas.
Compared to the price, the amenities in the accommodation are very poor.
There is no minibar at all.
All 4 bottled water
There is no conditioner or toothbrush and toothpaste set in the bathroom.
There is only one bathtub in the living room
The exterior of the hotel makes you feel like you are in the United Arab Emirates.
The hotel is nice!
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6/7
치즈언니
Family Club Premier King
Checked in Jun 2024
Family
9 Reviews
4.0/5
Very Good
Posted on Jul 13, 2024
It took a long time to check in because it was a new hotel, but the room was nice so it was resolved quickly. The route is complicated, so it may be a bit difficult to go there with adults. The swimming pool was not included, so I had to pay 80,000 won on site. This part was really unfair. Breakfast was delicious.
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이상혁
Deluxe King With Harbor View
Checked in Aug 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Aug 30, 2024
I sent my parents to Cassia Sokcho for a vacation and they were very satisfied! It was a newly built hotel, so it was very clean and the service and food were good.
Original TextTranslated by Google
Response from Property: Dear Customer, Hello. Thank you for visiting Cassia Sokcho and taking the time to leave a review. We hope that your time at Cassia Sokcho will be a pleasant memory, and we hope to welcome you again with better service. Have a nice day!
Guest User
Deluxe Twin With Sea View
Checked in Aug 2024
Couples
1 Reviews
4.5/5
Great
Posted on Aug 25, 2024
It's still new... The room smells like a new apartment
You have to reserve breakfast in advance at the catch table
The facilities are good and I got a room upgrade.
I think it will become a famous place in Sokcho once it settles down a little more
Have a good rest~ The view is the best!
Original TextTranslated by Google
Response from Property: Dear Customer, Hello. Thank you for visiting Cassia Sokcho and leaving a valuable review. We will share your review with the relevant department. We will do our best to provide you with the best service and greater satisfaction on your next visit. Have a nice day!
LA283
Premier King With Sea View
Checked in Jul 2024
Travel with friends
4 Reviews
3.0/5
Posted on Aug 11, 2024
Compared to the location + service + landscape, this hotel is really too expensive.. not worth the money!!
👎
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your valuable comment. Our sincere apologies for all the inconveniences and we thank you for taking the time to provide us with your feedback. We hope to have an opportunity to welcome you back in the near future. Have a great day.
yeyehell
Two Bedroom Suite Ocean View
Checked in Jul 2024
Family
6 Reviews
5.0/5
Outstanding
Posted on Aug 12, 2024
It's clean and nice because it's just opened!! I had a great time with my family :) A restaurant with a great view ^^
Original TextTranslated by Google
Response from Property: Dear Customer, Hello. Thank you for visiting Cassia Sokcho and taking the time to leave a review. We hope that your time at Cassia Sokcho will be a pleasant memory, and we hope to welcome you again with better service. Have a nice day!
동욱
Deluxe King With Harbor View
Checked in Jun 2024
Couples
1 Reviews
4.7/5
Amazing
Posted on Jul 18, 2024
I think it is true that it is a high-end resort opened in Sokcho.
However, the 2% is disappointing, perhaps because it was recently created. Still, the room is big, clean and nice.
The resort is huge.