Lavande Hotel Shenzhen Xixiang Baotian 1st Road Subway Station store Reviews

Service is very good, so satisfied, thankyou

Is need to walk around 10 to 15 minutes from metro station to hotel. So is advise once come our from metro station could take taxi to hotel, only charge almost RMB11.

Good place for a short stop. The room has everything you need. Upset the room cleaning, a little dirty.

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Complaint against hotel staff: At 23:40 on the evening of September 4, I was parking my car while my wife went to the lobby to check in. After my wife provided the name of the person who made the reservation, a young man kept asking which platform the reservation was made on, what was the order number, and what room type? After I came over and provided the reservation SMS, this person asked me to provide the reservation information on the platform. I provided the reservation SMS, but he said that my reservation SMS was not valid and I had to look at the order number. The reservation SMS had the order number and Ctrip information. Let’s not talk about this process issue first. The service attitude is very problematic. Sour face? Adding a simple process to complicate it? I was very tired to come here late at night. Facing this situation, I didn’t make too many excuses with your hotel. What do you want to cooperate with? I have been to so many hotels and have never seen a hotel that would ask what room was booked? What platform? In addition, they said that the ID card photo was OK at the beginning, but later said that the ID card photo was not OK. How did you train your employees? A chain hotel has this service level? A large truck blocked the door? An unforgettable hotel stay, I will never stay in your hotel again. Please strengthen your three-guarantee management in front of the door and employee service awareness training!

The room hygiene is extremely poor! ! There are hairs and hairs everywhere! It is so serious that there are false eyelashes on the carpet! Lufeng Hotel is a national chain brand after all, why is the hygiene standard so low? I don’t know if the cleaning lady has cleaned the floor and changed the towels! And I think there is a big problem with the aunt’s work attitude! I hope the hotel can pay attention to it. The first time: When we got up in the morning to have breakfast, the aunt met us and asked us if we would stay again today? We answered no. The second time: At 14:15 noon, the aunt kept knocking on the door and said, "The time is up, are you still staying?" We also answered no. I know that we will definitely pay according to the hotel standard if we exceed the time limit. The third time: At 15:00, the aunt knocked on the door again, and she said that the time is up, and you have to pay for the delay. I want to say that as a customer, we must also know that we have to pay for overtime, and we rested late the night before, and it takes time to clean up and wash the next day, but the aunt kept urging you to leave when the time is up. The hygiene problem is unacceptable, and the aunt kept urging you to leave when the time is up. Shenzhen is full of hotels, with many choices. If the hotel does not do a good job of cleaning, it will lose many customers who trust Lufeng Hotel, and the hotel will also get more negative reviews. However, it is worth praising the uncle who parked the car at night. The uncle also came up to clean the room later. When I found it unhygienic for the second time, the front desk asked the uncle to clean it again. I decided not to do it. It was not the uncle's job scope, but the uncle's attitude was very kind. The front desk was average

The service attitude is very good, the room is very clean and big enough, it is very suitable for bringing children and family to play together~ The experience is very good 👍 I will stay here again next time I come to Shenzhen😆

It's pretty good. I always book Lavande every time I come to Shenzhen. It's clean and comfortable. Facilities: relatively new, all smart curtains, and the lighting design is relatively reasonable. Hygiene: good Service: OK Environment: quite satisfactory

The room is clean and hygienic, with intelligent control switches and user-friendly design. I stayed there for three nights. The mattress was made of mousse and was quite comfortable. The bathroom design was not very reasonable, but everything else was ok.

Very cost-effective! Clean, large room, very quiet!! There is also a refrigerator! The location is also very good, very close to the airport, there are food everywhere downstairs, and there is also a fruit wholesale market!

The little brother M is very humorous, has a good attitude and polite service. The hotel is located near the business district and is very convenient for shopping. There is also a Yantian snack street where the food is delicious. I recommend staying in this hotel.

The front desk lady was very friendly and professional, and the booking and invoicing were fast. The room was spacious, clean, and well-equipped, especially the big bed was very comfortable. The breakfast was rich in variety and tasted good. The location of the hotel is also very convenient, close to the subway, and parking is also convenient. Overall, I am very satisfied with this stay and highly recommend it!