Guest User
August 11, 2024
I frequently visited this Marriott Golden Bay Resort in the past few years during summer. However, this visit has left me uncertain about returning due to rising accommodation costs(2,400RMB/night)without a corresponding improvement in service quality. While aging facilities are common in hotels, the key is effective maintenance. This time, I stayed in a garden view room, where the phone was non-functional, and the shower drainage was poor, forcing me to call the front desk from my cellphone. The sink had many stains, and despite booking a non-smoking room, there was a lingering smell of cigarettes in the room. Additionally, seeing a large cockroach on the hallway wall raised concerns about pest control awareness. However, the staff at the buffet restaurant were all friendly, and the food was not bad, which remains one good memory. Although I acknowledge the high cost of living in Shenzhen, the ongoing decline in service quality amid increasing prices ultimately disadvantages consumers. I hope to see visible efforts to address these issues otherwise I won’t visit this resort again.