Yuenanguo Hotel (Shenzhen Luohu Port Guomao Subway Station) Reviews
Yuenanguo Hotel (Shenzhen Luohu Port Guomao Subway Station)
Platinum Times Apartment, No.1009 Nanhu Road, Luohu District, Shenzhen, Guangdong, 515100, ChinaView Hotel Details
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Yuenanguo Hotel (Shenzhen Luohu Port Guomao Subway Station) Guest Reviews
4.3/5
384 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.3
Amenities4.2
Service4.3
Cleanliness4.3
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All reviews(384)
Positive reviews(368)
Reviews with photos/video(114)
Great value for money(18)
Friendly front desk staff(17)
Easy to get around(12)
Strange smell in room(6)
Close to train station(5)
Stayed multiple times(4)
Comfortable bed(4)
Tasty coffee(3)
Negative reviews(16)
Wing Ming
Special Queen Room
Checked in Apr 2024
Couples
3 Reviews
3.7/5
Posted on Apr 23, 2024
The staff were nice and helpful, room was tidy and clean..The location was good . We will book this hotel in the following trip to Shenzhen.
Response from Property: Dear guest, to Xiao Nan, you are not just a guest, but also a best friend. Every encounter we have is a reunion after a long absence. We hope you can feel the warmth of a neighbor when you stay with us. Thank you very much for your affirmation and praise of our efforts. I hope you will visit us more in the future and we will do better!
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Ikea
Delicate Double Bed Room
Checked in Dec 2024
Solo travelers
28 Reviews
5.0/5
Outstanding
Posted on Jan 18, 2025
Great location and experience
Response from Property: 感謝您的好評, 得到您的認可是我們最大的榮幸, 同時也給我們巨大的動力, 讓我們在今後的服務中不斷提升、不斷創新, 期待您的再次光臨, 我們將竭誠為您服務
TTback
Exquisite Double Bed Room With Air Purifier And Fresh Air System
Checked in Feb 2025
Solo travelers
10 Reviews
4.0/5
Very Good
Posted on Feb 27, 2025
The hotel's front desk staff has a good attitude and the facilities are satisfactory. The location is first-rate, quiet and prosperous. There are various gourmet restaurants, vegetable markets, and hair salons with affordable prices nearby.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
GuaK
Boutique 2-bed Room
Checked in Feb 2025
Business travelers
11 Reviews
4.0/5
Very Good
Posted on Feb 25, 2025
It's about 10 minutes from Luohu subway station. It's very convenient to eat and shop around. It's surrounded by old residential areas, which are quite lively. The outside feels a little old. Although it's a 2-diamond hotel, it's decorated quite new inside. You have to swipe your card to go upstairs in the elevator. The room is a bit bigger than the chain ones, and the hygiene is in place. The only drawback is that there is no window.
Original TextTranslated by Google
Response from Property: 非常感謝客官對我們的認可,為您提供舒適的住宿環境是我們堅持不懈的追求,小南一定再接再厲,將服務和品質提升到更好,定成為您旅途勞累奔波中的家,期待您的下次到來
Broussard_nnd
Delicate Double Bed Room
Checked in Feb 2025
Travel with friends
42 Reviews
3.2/5
Posted on Feb 5, 2025
The hotel is located in Luohu District, the location is very convenient, it is close to Guomao Station and King Glory Plaza, the room is medium, but the facilities are simple and not easy to use, the hair dryer is broken, some rooms do not provide toothbrushes and toothpaste, and the toothpaste liquid is 10 points small and not enough, other things are acceptable.
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Response from Property: Dear guest, we sincerely apologize for the bad check-in experience you had. During your stay at the hotel, if you have any problems with the room, you can call the waiter at any time. We are on call 24 hours a day to solve your problems. The front desk will do its best to solve any problems you encounter during your stay. The hotel has been committed to providing customers with better services. We hope that you can contact the hotel after seeing the comments and give the hotel a chance to apologize. All the hotel staff are looking forward to your next visit!
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Anonymous User
Featured Room (Double Bed)
Checked in Jan 2025
Business travelers
2 Reviews
5.0/5
Outstanding
Posted on Feb 15, 2025
This is a nice hotel 🏨, it meets my expectations very well, my friend liked the environment here, it is well recommended
Original TextTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您為我們的服務態度點贊,想您所想、及您所及,是我們始終如一的服務精神。在未來的日子裏,我們一定會更加努力,堅守品質、堅定初心,期待您的再次光臨!
Guest User
Elegant Double Bed Room With Air Purifier And Fresh Air System
Checked in Jan 2025
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on Jan 15, 2025
This hotel is really nice, the rooms are spacious and bright, the facilities are complete and new. The service staff is warm and thoughtful, the stay is very comfortable, and the cost performance is very high!
Original TextTranslated by Google
Response from Property: Dear guest, hello! I have seen green mountains but not as beautiful as your eyes and eyebrows, I have heard autumn water as cold as your whispers, and the most touching words I have heard are your praises. Thank you for your five-point praise, which allows us to continue to shine with the joy of being affirmed!
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Guest User
Romantic Enjoyment Room With Air Purifier And Fresh Air System
Checked in Dec 2024
Couples
2 Reviews
5.0/5
Outstanding
Posted on Dec 19, 2024
Ideal location, comfortable environment, convenient transportation, many food choices
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again for business trip or travel! Sincerely look forward to your visit again!
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Guest User
Delicate Double Bed Room
Checked in Oct 2024
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on Oct 25, 2024
This place is great, the experience is great, the atmosphere is great, the front desk is full of smiles, which makes people feel happy. I will come to this hotel next time
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your recognition of us. Every need of the guests is the direction we sincerely strive for. We will definitely work harder to create a five-star standard. We look forward to your next trip, and we can create more perfect service for you.
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Guest User
Elegant Double Bed Room With Air Purifier And Fresh Air System
Checked in Sep 2024
Business travelers
2 Reviews
5.0/5
Outstanding
Posted on Sep 8, 2024
The hotel service is very good. The hotel guides you where to park when you arrive late. There are many restaurants around. The middle school is opposite. The room is clean.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that Yue Nan Guo Hotel will be the warmest and most unique one in your memory! Come back to Yue Nan Guo Hotel often, and wish you well!
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Guest User
Delicate Double Bed Room
Checked in Sep 2024
Other
10 Reviews
5.0/5
Outstanding
Posted on Sep 7, 2024
The hotel is conveniently located at Luohu Port, the service is also very good, the hotel is often stayed in, the hygiene is good, the bathroom has bath slippers, this is very convenient
Original TextTranslated by Google
Response from Property: Dear guest, to Xiaonan, you are not only a guest, but also a close friend. Every time we meet, it is like a long-lost reunion. We hope that you can feel the warmth of neighbors here. Thank you very much for your affirmation and praise of our efforts. We hope that you will come to visit us more often in the future, and we will do better!
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Guest User
Lijing Double Room
Checked in Feb 2025
Business travelers
6 Reviews
5.0/5
Outstanding
Posted on Feb 21, 2025
The service and hygiene are good. The location is good. Luohu Middle School is just opposite. It is convenient for exams and business trips. The free coffee and water in the lobby are also good.
Original TextTranslated by Google
Response from Property: 非常感謝客官對我們的認可,為您提供舒適的住宿環境是我們堅持不懈的追求,小南一定再接再厲,將服務和品質提升到更好,定成為您旅途勞累奔波中的家,期待您的下次到來!
Anonymous User
Exquisite Double Bed Room With Air Purifier And Fresh Air System
Checked in Jan 2025
Business travelers
23 Reviews
3.6/5
Posted on Jan 26, 2025
It is a 10-minute drive from Luohu Port. Early check-in is possible. But the phone in the room was broken and I couldn't get through to the front desk. The TV remote control also didn't work. The floor is very slippery, so be careful. In short, if you don't have high requirements, it is only suitable for passing through customs and storing luggage.
Original TextTranslated by Google
Response from Property: Hello, distinguished guests! Thank you for your stay and comments. We are very sorry that you were not completely satisfied with your stay. The hotel will strengthen the inspection of room facilities and equipment to prevent such incidents from happening and improve customer satisfaction. Thank you for your suggestions. Looking forward to seeing you again and wish you a pleasant journey!
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Guest User
Lijing Double Room
Checked in Jul 2024
Family
1 Reviews
2.0/5
Posted on Jul 22, 2024
Booked two beautiful king bed rooms
❤️The front desk service is pretty good. I called the front desk in the room and got a quick response.
❤️The robot delivers items, very cute
❤️There are coffee machines, water dispensers, and toothpicks in the underground lobby.
❤️The bed is huge
❤️Good location
In terms of environment: the decoration is not good, the designs of the two rooms are different, one of the wash basins is installed outside the bathroom, which is obviously not planned well; the rooms look older, one of them smells musty; the wash basin is cracked ( See picture)
In terms of hygiene: There are traces of smoking on the sheets, and there is a black hole, which is very scary; the hotel gave two bottles of water, the cap of one of which has been twisted open😱😱😱😱; there is no place between the toilet and the shower Shower curtain space 🫣
Air-conditioning system: One of the rooms uses a central air-conditioning system. This system is not good and makes the air very turbid. When other residents are smoking, second-hand smoke will be introduced into the room, making it almost impossible to breathe; among them The windows in a room cannot be opened😥😰
In terms of noise: it is also very noisy in the morning and evening (the sound of cars, people, TV, fighting, there is an SF Express store downstairs, and there are many trucks loading and unloading goods)
I won’t book this hotel again next time🫣
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Original TextTranslated by Google
Response from Property: Dear guest, hello! First of all, thank you for your thumbs up for our service attitude. Regarding hygiene issues, hotel bedding is changed after each guest and has been sterilized by high temperature. This can be used with confidence. The hotel's front desk is manned 24 hours a day. If you have any questions during your stay, you can call the front desk and the hotel will try its best to help you solve the problem. The hotel has always been committed to providing customers with better services. We hope that you can contact the hotel after reading the reviews and give the hotel a chance to apologize. All hotel staff look forward to your next visit!
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Patrick Chui 139
Exquisite Double Bed Room With Air Purifier And Fresh Air System
Checked in Jan 2025
Family
71 Reviews
5.0/5
Outstanding
Posted on Jan 19, 2025
The location is very convenient. It is very convenient to eat near the hotel. The hotel room is large and comfortable. The hotel decoration is relatively new and clean, but there is no Hong Kong TV station. The bathroom in the hotel room does not have dry and wet separation
Original TextTranslated by Google
Response from Property: Dear guest, to Xiaonan, you are not only a guest, but also a close friend. Every time we meet, it is like a long-lost reunion. We hope that you can feel the warmth of neighbors here. Thank you very much for your affirmation and praise of our efforts. We hope that you will come to visit us more often in the future, and we will do better!