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Verified reviews
Location4.4
Amenities4.3
Service4.5
Cleanliness4.4
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Negative reviews(10)
Guest User
Superior Queen Room
Checked in Jul 2024
Family
12 Reviews
2.5/5
Posted on Jul 19, 2024
All I can say is, you get what you pay for. The entire hotel is styled like a love hotel, which is very unsuitable for parent-child travel. The hallway carpets were dusty. I discussed and communicated with the platform many times not to give the first and last rooms, but when I checked in, I was still given the last room, and then said that it was full and there was no need to change. The front desk emphasized many times that there was a free upgrade to the bathtub room, worth 400➕, which seemed like a very cheap deal for us. But I really don’t need a bathtub room. If I do, I can book it early and it won’t cost much. I came to the hotel at 9 o'clock on the day of check-in and said that there was no room and that I would be late. When I came back in the evening, I was actually assigned the last room. I was really speechless. If it weren't for the children, everyone would be tired and would check out immediately. The sound insulation is very poor, you can basically hear people talking in the corridor. The room looked okay during the day, but it was so weird at night that I didn't dare to take pictures. I finally stayed up until dawn to check out, and didn't want to look back. My skin was itchy after sleeping on the bed all night.
To sum up, the price of more than 200 yuan indicates the quality. It's just a little better than sleeping on the street.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, our hotel attaches great importance to the questions you mentioned and immediately reviewed the entire process of your stay. We will answer your questions one by one as follows; 1. The style of our hotel is simple American retro style, and the hotel There is no parent-child hotel label on any platform; 2. The carpet on our third floor is black and looks dirty, and we have regular arrangements for cleaning; 3. When you book a hotel, you should negotiate directly with the hotel to arrange a room instead of communicating with the platform’s customer service. Although we received follow-up calls We will try our best to meet your requirements. First of all, the two room types you booked are pressure-relieving and comfortable double rooms. There are only three rooms in the second room type, including the first room and the last room. However, your request is that the two rooms should be adjacent. And you don’t want the first room or the last room! Okay, it doesn't matter. We will try our best to meet your requirements, so we will upgrade both rooms for you for free before the two rooms are adjacent to each other. Later, when you come back to check in at night, our staff will explain to you what you asked for. After confirming the room, our housekeeper will also show you the other two rooms that are not the last room. Finally, if you are sure, you can check in our upgraded bathtub room; 4. No matter what time it is in the evening, as long as you check in on the same day If you are dissatisfied with our room, you can raise it at any time on the same day. We will negotiate with you to cancel the order for free. Instead of asking customer service to call us directly after checking out the next day to ask for the check-out fee, within half an hour after we refuse to refund I received your negative review; 5. Regarding the itchy skin problem you mentioned, all linens in our guest rooms are changed for each guest, and the cleaning process is also high-temperature disinfection by the washing company. There are also daily cleaning and disinfection reports that can be submitted. ; 6. Our pricing is also based on market research, product positioning and customer acceptance. In the past few years since our opening, we have received more reviews of hotels with high cost performance; of course, there are also 4-5 star high-end hotels around our hotel. You can filter for more reservations; finally, thank you very much for choosing to stay at Liya Hotel. We are also very sorry that we could not give you a perfect experience during this stay. We feel deeply guilty and value it. If you have any problems during your stay, you can report it to us in time and the staff will solve it as soon as possible. I wish you a happy life~
Guest User
Queen Room
Checked in Jun 2024
Other
1 Reviews
5.0/5
Outstanding
Posted on Jun 25, 2024
The room is quite spacious, very suitable for couples or friends. There is no peculiar smell. The facilities are very complete. The staff are very professional, polite and enthusiastic. Watching movies and football games on the 100-inch large screen is very enjoyable. It is the first choice when going to Futian hahaha
Original TextTranslated by Google
Response from Property: [Giant screen projector] [Free self-service laundry] [Butler service] We are very happy to receive your approval. Our room projections are all equipped with Tencent member VIPs who can watch thousands of new movies to achieve a private theater, giving you a full experience. , Hygiene We also guarantee that every guest will be changed, and strict ward rounds will be carried out in the most meticulous manner. Service is our purpose. We hope that you will have a different experience when you stay in our store next time. We strive to provide each guest with the most considerate and meticulous service. service, bringing a value-for-money experience to every guest. LIA and all staff welcome your next visit~!
Anonymous User
Queen Room
Checked in Jun 2024
Other
5 Reviews
2.0/5
Posted on Jun 21, 2024
1⃣️As soon as we entered the hotel, there was a strong musty smell.
2⃣️The room has no windows. The so-called window is actually a hole in the wall.
3⃣️The bathroom glass, sink, toilet, and even cabinets are all stained by water
4⃣️The floor is not clean, and it feels like it has not been thoroughly cleaned everywhere.
The service staff gave a suggestion, spray some air freshener, but you can imagine the musty smell and what kind of magical smell the air freshener should be? So I left the toilet open all night to ventilate it, and then I could barely get through it.
Later, I asked for some snacks and drinks as compensation, which I declined. First of all, I really don’t need it, and secondly, I don’t want you to think that I am deliberately nitpicking. Personally, I think that as a service industry, it does not require you to have good equipment, but you must maintain a minimum level of hygiene and consider the passengers. feel. This is why I wrote this
Original TextTranslated by Google
Response from Property: Dear guest: Hello, first of all, thank you very much for choosing to stay at Liya Hotel. We are also very sorry that we could not give you a perfect experience during your stay. We feel deeply guilty and important that we failed to consider you during your stay. The emotions that make you leave with disappointment are our shortcomings and we will definitely improve them. Regarding the room problem you mentioned, our management attaches great importance to it. Due to the recent continuous rainy weather in Shenzhen for several months, the room odor has been very humid. Our staff also treated the odor before you checked in, but it was still unable to completely solve it, causing you a bad stay experience. I'm really sorry; regarding the room you mentioned without windows, our hotel is divided into 3 major room types: 1. King bed room without window 2. King bed room with window 3. King bed room with bathtub. The room type you booked is without window. Room types and booking platforms also have notes and reminders; in addition, regarding the hygiene issues you mentioned, we will definitely bear in mind the profound lessons learned this time and supervise the hygiene management system to improve hygiene quality; we sincerely apologize to you again for not giving you a satisfactory stay experience. Thank you for taking the time to provide feedback on your stay experience. We look forward to meeting you next time. We will try our best to make up for the shortcomings this time and bring you a different stay experience~
Response from Property: Dear guest: Hello, first of all, thank you very much for choosing to stay at Liya Hotel. We are also very sorry that we could not give you a perfect experience during your stay. We feel deeply guilty and important that we failed to consider you during your stay. The emotions that make you leave with disappointment are our shortcomings and we will definitely improve them. Our management attaches great importance to the check-in issues you mentioned. We are located in Futian District, a 10-minute walk from the Convention and Exhibition Center, and a 6-minute walk from Fumin Subway Station. There are also many eating, drinking and entertainment options nearby, so our location is relatively convenient for travel. Regarding the health issues you mentioned, we We must bear in mind this profound lesson and supervise the health management system to improve the quality of hygiene; in addition, regarding the issue of wet and dry separation in rooms and bathrooms, due to the room layout, some bathrooms cannot be separated from wet and dry, but some bathrooms still have dry and wet separation. If you have any problems during your stay, you can report it to us in time and the staff will solve it as soon as possible. We sincerely apologize once again for not giving you a satisfactory stay experience. Thank you for taking the time to provide you with feedback on your stay experience. We look forward to meeting you next time. We will try our best to make up for the shortcomings this time and bring you a better experience. Different stay experience~