Shenzhen Xusden Executive Apartment (Shuibei Jewelry City Branch)

Shenzhen Xusden Executive Apartment (Shuibei Jewelry City Branch) Reviews

Shenzhen Xusden Executive Apartment (Shuibei Jewelry City Branch)

Room 2525, 25F, Country Garden Cuihu Building, No.125 Tianbei 4th Road, Cuizhu Street, Luohu District, Shenzhen, Guangdong, ChinaView Hotel Details
Shenzhen Xusden Executive Apartment (Shuibei Jewelry City Branch)
Shenzhen Xusden Executive Apartment (Shuibei Jewelry City Branch)Shenzhen Xusden Executive Apartment (Shuibei Jewelry City Branch)Shenzhen Xusden Executive Apartment (Shuibei Jewelry City Branch)
Select your travel dates to check room availability
We Price Match
1 night

Shenzhen Xusden Executive Apartment (Shuibei Jewelry City Branch) Guest Reviews

4.7/5
Outstanding
163 Reviews
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
Filter by:
Sort by:
All reviews(163)
Positive reviews(159)
Reviews with photos/video(84)
Clean and tidy(54)
Awesome rooms(45)
Classy environment(22)
Convenient location(20)
Easy to get around(19)
Friendly front desk staff(18)
Close to metro(14)
Many amenities(7)
Negative reviews(4)
JingSi
Deluxe 2-bed Room
Checked in oct. 2024
Family
12 Reviews
3.0/5
Posted on 8 nov. 2024
The counter service lady is friendly. However, the cleanliness of the room still needs improvement. I booked for 4 people but only received 3 towels, and this issue was not resolved even after I provided feedback. Additionally, the bed was dusty and had hair on it. We all ended up getting bitten by mites..lol I believe we can find a better apartment at this price point
Andray
Deluxe 2-bed Room
Checked in oct. 2024
Travel with friends
2 Reviews
5.0/5
Outstanding
Posted on 25 oct. 2024
Staff so friendly, the room clean and tidy. Love the place. Overall, great place to stay.
Guest User
Elegant Queen Room
Checked in mai 2024
Business travelers
2 Reviews
5.0/5
Outstanding
Posted on 11 mai 2024
The bed mattress is very comfortable, the room is very clean, the beautiful service is enthusiastic, and the location is good near the subway entrance!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying in our hotel. Thank you very much for your five-star praise! We will continue to maintain the excellent accommodation environment and considerate service to make you feel the warmth of home. We look forward to your visit again and wish you a happy life.
Anonymous User
Elegant Queen Room
Checked in avr. 2024
Travel with friends
1 Reviews
5.0/5
Outstanding
Posted on 1 mai 2024
The lady at the front desk was very enthusiastic and took the initiative to receive us. She also helped to take us to the room and patiently answered questions. The environment was good. Basic facilities were all available. Apartment-style. Suitable for short business trips.
Original TextTranslated by Google
Response from Property: Thank you very much for receiving your five-star praise. Thank you for taking the time out of your busy schedule to review the room! We feel very honored that you chose our home as your stopover among the vast crowd. Here, everyone is our distinguished guest, and every meeting is a fate. May a beautiful life be linked to you, and look forward to meeting you again in the future and creating more pleasant memories for you!
Guest User
Deluxe 2-bed Room
Checked in oct. 2024
Business travelers
3 Reviews
3.2/5
Posted on 4 nov. 2024
Hygiene is not good. The slippers in the shower are full of water drop marks. There are short hairs on the sheets. There are water marks on the bathroom toilet. But I told the front desk that it was re-cleaned. The key point is that it clearly says that the hair dryer is Feiko shower gel and Guerlain. It is actually shower gel. The hair dryer is an off-brand hair dryer. There is no hot air, but cold air blows. It doesn't dry even after 10 minutes. The slippers are very dirty. The bathroom does not have dry and wet separation, which is not very convenient.
Original TextTranslated by Google
Response from Property: Dear guest, we sincerely apologize for bringing you a bad check-in experience. During your stay, if you have any problems with the room's facilities, you can feel free to contact our front desk ladies. We are on call 24 hours a day to solve your problems. As soon as you come in and say there is a hair on the bed, our front desk lady will immediately replace all the hairs for you. Our guest rooms are changed every day. Regarding the shower gels you mentioned, we bought them and put them in special bottles. They are all fragrant shower gels. We also specially tried the hair dryer today with hot air. Just push the switch to the hot air. Today's hair dryers will enter a self-protection state when overheated to avoid unnecessary harm. Regarding the issues you raised, our apartment manager attaches great importance to them and immediately investigated the issues involved. We will ensure that such problems will not occur next time you check in. We apologize for the inconvenience caused to you and thank you for your valuable suggestions. We will do our best to improve the deficiencies in our work. We will also We sincerely invite you to visit our store again and we will definitely give you a new and different stay experience. Here I wish you happiness and happiness every day. Have a nice trip!
Xiaodanounijiang💖
Elegant Queen Room
Checked in avr. 2024
Business travelers
2 Reviews
5.0/5
Outstanding
Posted on 24 avr. 2024
It's really clean and comfortable. The front desk lady is very nice. She upgraded my room and lent me an umbrella. I will stay at your place next time I go on a business trip.
Original TextTranslated by Google
6/7
Response from Property: Thank you very much for your five-star praise! Xiaojia will continue to maintain the excellent living environment and considerate service, so that you can feel the warmth of home. Looking forward to your visit again, I wish you a happy life full of joy! May you shine like a star and not be alone. With your support, we will continue to work hard!
Anonymous User
Elegant Queen Room
Checked in avr. 2024
Other
1 Reviews
4.0/5
Very Good
Posted on 14 avr. 2024
The room is very good and looks high-end. It is clean and tidy. The service is thoughtful and considerate. It is only a seven-minute walk from the subway station. The location of the hotel is also easy to find. It is very good
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you for choosing to stay in our hotel and for your positive comments on our hotel. We will never let you down and will work harder to do better. We look forward to your visit again and wish you a pleasant journey!!!
Guest User
Light Luxury Queen Room
Checked in avr. 2024
Business travelers
2 Reviews
5.0/5
Outstanding
Posted on 10 avr. 2024
The room is very nicely decorated, the service is very good, and it is very close to the subway station. I was very happy staying here for two days. Next time I have the opportunity to come to Luohu, I will choose this hotel again.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you for choosing to stay in our hotel and for your positive comments on our hotel. We will never let you down and will work harder to do better. We look forward to your visit again and wish you a pleasant journey!!!
Guest User
Light Luxury Queen Room
Checked in avr. 2024
Couples
1 Reviews
5.0/5
Outstanding
Posted on 9 avr. 2024
The room is very good The decoration is very bright Convenient to the subway, cost-effective There is also a sky garden on the 4th floor The landlord is very good Sanitation: very clean, came to Shenzhen to play, stayed for several days in a row. Very good. I will stay here again next time I come to Shenzhen
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you for choosing to stay in our hotel and for your positive comments on our hotel. We will never let you down and will work harder to do better. We look forward to your visit again and wish you a pleasant journey!!!
Anonymous User
Light Luxury Queen Room
Checked in mars 2024
Travel with friends
46 Reviews
2.2/5
Posted on 30 mars 2024
Before checking in, I was too tired. I called the customer service, and they kept asking me to add WeChat, saying that it would be convenient for me to find the location of the apartment. I said I could understand, and I was very familiar with the place, but the customer service still didn't give me the password to enter the room. I went downstairs and called them again, and they sent me the password to the room. I wanted to take the elevator, but found that there were four elevators. As long as one elevator was open, the other three elevators were closed and had not been used. Every time I took the elevator, it was common to wait for 3-5 minutes. Before entering the door, I saw that the next door to the guest room was being renovated. Anyway, I was too sleepy or it was just the weekend, so I didn't hear the sound of renovation. After entering the room, I was ready to go to the toilet, opened the toilet lid, and found that there was cigarette ash on the toilet lid. There was also a ball of paper next to the toilet that had not been cleaned. The bathroom in the guest room is elevated, and it is very easy to trip when going to the toilet. This stay experience is really bad.
Original TextTranslated by Google
Response from Property: Dear guest, first of all, thank you for staying in our hotel. We are really sorry for the bad accommodation experience you have. We will work harder to do better and look forward to seeing you again. Wish you a pleasant journey!
Anonymous User
Light Luxury Queen Room
Checked in mars 2024
Couples
5 Reviews
2.7/5
Posted on 30 mars 2024
The neighbor was renovating early in the morning. There was an unknown object in the kettle. The toilet was not stable. It felt like it was going to fall when I sat on it. The room was taken with a wide-angle lens. It was actually very small.
Original TextTranslated by Google
Response from Property: Dear guest, first of all, thank you for staying in our hotel. We are really sorry for the bad accommodation experience you have. We will work harder to do better and look forward to seeing you again. Wish you a pleasant journey!
Guest User
Deluxe 2-bed Room
Checked in sept. 2024
Family
1 Reviews
1.0/5
Posted on 27 sept. 2024
Hygiene: Poor, there is always a strong smell in the sewer, the furniture is dusty, and the facilities are average.
Original TextTranslated by Google
Response from Property: Dear guest, we sincerely apologize for bringing you a bad check-in experience. During your stay, if you have any problems with the room facilities, you can feel free to contact our front desk ladies. We are on call 24 hours a day to solve your problems. We have not received any feedback from you that there is a peculiar smell in the sewers or dust in the furniture. Our place is all newly renovated, and the rooms are all on high floors. There should be no sewer smell. The room aunt cleans the room every day. Have you reviewed the wrong hotel? Regarding the issues you raised, our apartment manager takes it very seriously and immediately investigated the issues involved. We will ensure that such problems will not occur next time you check in. We apologize for the inconvenience caused to you and thank you for your valuable suggestions. We will do our best to improve the deficiencies in our work. We will also We sincerely invite you to visit our store again and we will definitely give you a new and different stay experience. Here I wish you happiness and happiness every day. Have a nice trip!
Guest User
Light Luxury Queen Room
Checked in mars 2024
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on 11 mars 2024
The room is newly renovated. I like this style very much. The bed is very comfortable and I slept soundly. The front desk lady is very enthusiastic and the service is thoughtful. The surrounding business district is convenient and close to the subway station. In short, it is a very good stay experience. I will book your place next time. Recommend 👍👍👍
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you for choosing to stay in our hotel and for your positive comments on our hotel. We will never let you down and will work harder to do better. We look forward to your visit again and wish you a pleasant journey!!!
Guest User
Light Luxury Queen Room
Checked in fév. 2024
Business travelers
4 Reviews
5.0/5
Outstanding
Posted on 1 mars 2024
This hotel is very close to Laoshuibei, about 100m away, with convenient transportation. Its decoration is more like a hotel, the facilities are very new, there is no smell, and there is a washing machine. For business travelers like me, the price, facilities and furniture are much better than hotels. And the service of the front desk lady is very good. I will come again next time. The boss is doing a booming business!
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you for choosing to stay in our hotel and for your positive comments on our hotel. We will never let you down and will work harder to do better. We look forward to your visit again and wish you a pleasant journey!!!
Guest User
Light Luxury Queen Room
Checked in fév. 2024
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on 28 fév. 2024
The hotel is very well decorated, and the environment and sanitation are well managed. It is clean and tidy. It is very suitable for people on business trips. The furniture is also complete, and you can move in with your luggage. The most important thing is that it is very convenient to go out. The subway is right next to it. It's great
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you for choosing to stay in our hotel and for your positive comments on our hotel. We will never let you down and will work harder to do better. We look forward to your visit again and wish you a pleasant journey!!!