Yusen Mountain Forest ·Rafael Homestay (Shenzhen East Overseas Chinese Town Branch) Reviews
Yusen Mountain Forest ·Rafael Homestay (Shenzhen East Overseas Chinese Town Branch)
Building 12, Tianzhu District 8, Overseas Chinese City, Eastern China, Yantian District, Shenzhen, Guangdong, ChinaView Hotel Details
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Yusen Mountain Forest ·Rafael Homestay (Shenzhen East Overseas Chinese Town Branch) Guest Reviews
4.7/5
Outstanding
356 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(356)
Positive reviews(352)
Reviews with photos/video(202)
Classy environment(112)
Quiet & comfortable(35)
Great air circulation(32)
Delicious breakfast(29)
Relaxing hot springs(18)
Nice sea view(14)
Offers pick-up/drop-offs(13)
Perfect for kids(11)
Negative reviews(4)
Anonymous User
American-Style Vintage Hot Spring Room - Mountain & Sea-View, Garden-View (Terrace, pool) (Building a)
Checked in Aug 2024
Family
3 Reviews
5.0/5
Outstanding
Posted on Aug 24, 2024
It was great to stay in this hotel! The staffs were nice and helpful, the room was super clean, and the view from the balcony was amazing! :)
The breakfast was simple, but it was pretty good overall! I will visit again next time!
Response from Property: This distinguished guest, welcome to your arrival, thank you very much for your recognition, I am very happy to bring you a wonderful stay experience, looking forward to your next visit, I wish you a pleasant trip!
We had a lovely time at the homestay and the host and staff were incredibly helpful. The surroundings are peaceful and you feel like you have the whole mountain to yourself. If we needed anything the host was just a message away and made sure we were well looked after. Having our dogs with us made for a relaxed getaway where we all got to be in nature enjoying the fresh air and silence. Will definately go back again.
Response from Property: Hello, thank you for your positive feedback on the location and service of the homestay. The homestay is situated near the mountains and the sea, with a unique environment. We have always been committed to providing guests with a high-quality stay experience. Each butler has undergone professional training, and your recognition has brought us greater motivation. We look forward to your next visit and wish you a pleasant journey
Christopher Norman
Comfy Family Friendly Hot Spring Room - Garden-View (Terrace, pool) (Building a)
Checked in Mar 2024
Family
4 Reviews
5.0/5
Outstanding
Posted on Apr 2, 2024
Wonderful bed and breakfast with very helpful and amazing staff. The service was amazing!
Response from Property: Thank you for your praise and support, look forward to your next visit, I wish you a pleasant journey
Guest User
Garden Hot Spring Room - Garden-View (Double bed) (Terrace, pool) (Building a)
Checked in Nov 2024
Couples
2 Reviews
4.5/5
Great
Posted on Nov 20, 2024
This is actually my first time staying at a B&B in Shenzhen. I chose it because of the good reviews and the beautiful scenery in the photos. I stayed there for two nights and had a really good experience, so I decided to leave a good review!
First of all, we stayed in Building A, but due to nearby construction, the housekeeper upgraded us to a room in Building B for free, but it felt good.
The room has a small balcony with two chairs and a table, but because there are many mosquitoes, I rarely go out, but I will open the door to let the fresh air in. You can also hear the chirping of birds, which is very pleasant. The door is protected Mosquito net so you are not afraid of mosquitoes coming in.
As for the hot springs, I initially thought that the private hot springs were in the room, but they were actually outside. If necessary, you can ask the housekeeper to help drain the water, but I can't comment on it because I didn't have time to use it because of my tight schedule.
The staff and housekeepers were so kind, especially when they were waiting for the car outside when leaving. I was embarrassed to stay in the room because the checkout time was over, but the aunt opened the door for me and asked me to go in and wait because she was afraid that I would be cold.
The restaurant has a beautiful mountain view, and you can try out the difference between eating on sunny days and on rainy days. The breakfast is very rich, and the porridge is delicious. In the evening, you can try the private cuisine, which is delicious and huge!
There are many places to play around. We went to the forest train, outlet and Dameisha Seaside Park. If OCT can be revitalized, I actually want to go in and have a look, but I didn't enter this time.
Checkout time is 2 pm, so before leaving, you can rest in the room and look at the rainy scene outside the balcony. It is completely away from the hustle and bustle. Whether it is sunny or rainy, it is a quiet and comfortable environment.
Things to note when checking in:
Because the location is on the mountain, the food will not be served. It is recommended to take it back to eat after buying it, or try the restaurant in the B&B. Although the price may not be as cheap as outside restaurants, I personally think the food is very filling and tastes good. The most important thing is that there are super beautiful mountain views to watch while eating, and I feel that the price is worth it. (The waiter also asked us to look at the menu when we arrived at the restaurant without intending to eat, so it was ok to take a look at it and then decide)
There is no TV in the room, so if you want to entertain yourself, you can bring your own things or enjoy more nature.
You need to pay a deposit of 300, which will be refunded on the same day if there is no problem when returning the room.
Areas of improvement:
The floor of the toilet shower is too low, and the water does not drain quickly enough, so water overflows outside every time after taking a shower, making the toilet floor wet for a long time. I feel that the design is not very good.
In addition, although the room was clean overall, there were some stains on the edges of the sofa and sheets.
In addition, I feel that guests will be concerned about the problem of food not being served, so if some vending machines are added to the B&B area to sell some snacks/drinks, or it can be convenient for guests who are hungry at night to buy some. 
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6/7
Response from Property: 尊敬的客人您好,非常感謝您的入住與讚賞。很高興能為您的出遊帶來美好時光,您的讚賞給予民宿很大的鼓舞,也是我們進步的動力,我們會繼續保持熱枕,致力讓每一位客人享有賓至如歸的入住感受。熱切期待您的再次光臨,歡迎您再回來體驗,祝您生活愉快
Guest User
American-Style Vintage Hot Spring Room - Mountain & Sea-View, Garden-View (Terrace, pool) (Building a)
Checked in Nov 2024
Couples
2 Reviews
3.5/5
Posted on Nov 10, 2024
The hotel has a nice view and is very comfortable. The rooms are quite comfortable and the sanitation is good. Although it is in the mountains, there are not many mosquitoes. The housekeeper at the front desk was very nice and took the initiative to help solve the problem. Thank you very much! In addition, although the breakfast is nutritionally balanced, the taste is average and the choices are single. It can be improved and better. Overall, a nice quiet place to take a break and relax.
Original TextTranslated by Google
Response from Property: .尊敬的賓客,感謝您選擇入住琉森山林並分享了入住體驗。同時,也感謝您的反饋意見,我們深知店內軟硬件的完善與客人的意見和建議是分不開的,爭取給您帶來更好的服務,您的寶貴意見我們已經分享至相關部門並儘快作出適當的調整和提高。您寶貴的建議正是幫助我們通往卓越的建強奠基,誠墊地期待您再次回到琉森,以讓我們有機會為您打造全新的琉森記憶!
Anonymous User
Hot Spring Room - Mountain & Sea-View, Garden-View (2 beds) (Terrace, pool) (Building a)
Checked in Oct 2024
Travel with friends
33 Reviews
4.7/5
Amazing
Posted on Nov 5, 2024
The view is great, overlooking Dameisha. The hotel's private chef restaurant is good, I like it very much, and the view is also good. The swimming pool is a bit dirty, full of fallen leaves, and not cleaned in time.
Original TextTranslated by Google
Response from Property: Hello, dear guest. Thank you for your love for Lucerne Mountain Forest and your careful review. We are very honored to bring you a satisfactory stay experience. We provide you with a clean and comfortable stay environment and attentive and thoughtful service. It is our responsibility The responsibilities and mission of each butler are very happy to receive your praise and recognition! Looking forward to your next visit!
Guest User
Hot Spring Room - Mountain & Sea-View, Garden-View (2 beds) (Terrace, pool) (Building a)
Checked in Oct 2024
Family
3 Reviews
5.0/5
Outstanding
Posted on Oct 28, 2024
I chose this B&B after a quiet weekend in Shenzhen. This B&B has a great location with a breathtaking sea view. The rooms are simple yet cozy, fully equipped and well maintained. The most impressive thing is the spacious terrace, where you can enjoy a delicious breakfast in the early morning while watching the sunrise and the beautiful sea and sky. The service staff is friendly and thoughtful, and provides detailed travel suggestions. The surrounding environment is quiet and suitable for walking and relaxing. In short, it is a very pleasant accommodation experience, which makes people forget the hustle and bustle of the city and return to the embrace of nature.
Original TextTranslated by Google
Response from Property: 尊敬的貴賓您好.感謝您對琉森山林的喜愛以及您的細心點評,十分榮幸能為您帶來一次滿意的入住體驗,為您提供乾淨、舒適的入住環境以及細緻周到得到服務,是我們每一位管家的職責和使命很開心能得到您的讚美與肯定!期待您的下次光臨!
Guest User
Comfy Family Friendly Hot Spring Room - Garden-View (Terrace, pool) (Building a)
Checked in Oct 2024
Family
16 Reviews
5.0/5
Outstanding
Posted on Oct 22, 2024
The room is spacious and clean. The homestay is located in a villa halfway up the mountain. The environment is beautiful. You can see the sea from the balcony. The night view is beautiful at night. You can take a private bath. When you wake up in the morning, you can hear the birds singing and the flowers blooming. The staff provide good service.
Original TextTranslated by Google
Response from Property: 尊敬的貴賓您好.感謝您對琉森山林的喜愛以及您的細心點評,十分榮幸能為您帶來一次滿意的入住體驗,為您提供乾淨、舒適的入住環境以及細緻周到得到服務,是我們每一位管家的職責和使命很開心能得到您的讚美與肯定!期待您的下次光臨!
高丹丹
Hot Spring Room - Garden-View (2 beds) (Terrace, pool) (Building a)
Checked in Oct 2024
Family
1 Reviews
4.7/5
Amazing
Posted on Oct 20, 2024
It’s no longer busy, so it’s very quiet at night, perfect for resting and settling down! The kids had a lot of fun going to the swimming pool!
The service staff are very polite and will try their best to help with anything you need. The service is considerate👌👌
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you for your love for Lucerne Mountain and your careful comments. It is a great honor to bring you a satisfactory stay experience. It is the duty and mission of each of our housekeepers to provide you with a clean and comfortable stay environment and meticulous and thoughtful service. I am very happy to receive your praise and affirmation! Looking forward to your next visit!
Zhenzige
Hot Spring Room - Mountain & Sea-View, Garden-View (2 beds) (Terrace, pool) (Building a)
Checked in Oct 2024
Couples
6 Reviews
1.8/5
Posted on Oct 13, 2024
Highly not recommended, no service, equipment service is disproportionate to the price, the hotel's charge standard guest house service and equipment, it is worth ** in brush to 298 a night, but I only more people a breakfast and half a sea view It's more than 600, breakfast is very simple, guest house meals are better than this, butler attitude is very cold can not feel the service to speak of, transportation around is inconvenient, not suitable for parent-child outing, wasted scenery, eastern Overseas Chinese Town no wonder now no guests Come, really will not come next time, went to so many parent-child hotels, this kind of homestay is not suitable for parents and children to travel together, the hot spring water is also yellow, the swimming pool dead mosquitoes many, and no celebrity swimming circle to provide photography, the hot spring is open The butler of the time will not tell in advance, at my strong request to put a little water out of the bubble,  five-star hotels will not ask for a deposit, but this one requires a 300 deposit  the whole process is to check out early, again Unwilling to come
Original TextTranslated by Google
Response from Property: Dear guest, I am very sorry that I did not bring you a pleasant stay experience. Regarding the service issues you mentioned, we will strengthen the training of our staff in the future. This is indeed our fault. Breakfast includes preserved egg and lean meat porridge, eggs, small steamed buns, milk, grilled sausage, corn, sweet potato and grains. It may not be as rich as star-rated hotels, but it also achieves balanced nutrition. The B&B is far away from the hustle and bustle of the downtown area and is deep in the forest. The scenery is still good~ The swimming pool and hot spring of the B&B are drained from mountain spring water, without adding bleach. The swimming pool is open outdoors, and the outdoor uncle is also cleaned and disinfected every day. The opening hours of the hot spring are clearly stated on the platform from 18:00 to 21:30. You came back from the play that night at 21:00. The housekeeper was also worried that the elderly and children were tired after playing, and did not mention the hot spring time. It was our fault and negligence. I still put you in the water early the next morning. I am very sorry that I did not bring you a pleasant stay experience. We have always been adhering to the service concept of "serving with heart. Sincerely touching" to serve every one of our guests. We sincerely look forward to welcoming you and your family to stay with us again. Please take a look at our recruitment and changes. Wish you a pleasant journey~
Mushiyunge
Garden Hot Spring Room - Garden-View (Double bed) (Terrace, pool) (Building a)
Checked in Aug 2024
Couples
6 Reviews
5.0/5
Outstanding
Posted on Aug 17, 2024
The surrounding scenery is very good. On the top of the mountain, at the bottom of the mountain is the OCT East. You can see the mountains and sea resources. The butler service is very considerate and enthusiastic. Because it was night when I came, the road in the middle of the mountain is quite scary. Please pay attention to safety when driving.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your good review of us. We have always been committed to providing guests with a high-quality stay experience. Each of our rooms has an independent balcony with a view. It is also very relaxing and relaxing to have an outdoor barbecue with family and friends in your free time. It is comfortable and surrounded by many famous scenic spots, such as Dahuaxing Temple, Eastern Overseas Chinese Town, Xiaomeisha, etc. We look forward to your next visit to experience the fun of in-depth play~
Guest User
Hot Spring Room - Garden-View (2 beds) (Terrace, pool) (Building a)
Checked in Aug 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Aug 9, 2024
The rooms are clean, spacious and bright. Standing on the balcony, the air is fresh and the mountain and sea scenery is charming. The B&B is equipped with a private swimming pool, which is suitable for parent-child vacations and entertainment. The B&B has unique garden landscapes. The housekeeper will wait for you at 11 o'clock in the evening, which feels like home. The restaurant breakfast is delicious and has a sense of fireworks. It is suitable for leisure vacations.
Original TextTranslated by Google
6/8
Response from Property: Dear Lucerne Mountain Guest, thank you for your review. Your satisfaction is our driving force. Thank you very much for your valuable suggestions. We will feedback your suggestions to the restaurant. Provide the most comfortable accommodation environment for every guest. Each room in the B&B has an independent viewing terrace. Every guest can enjoy their own comfortable time independently. There are free hot springs and swimming pools in the B&B. You can experience a lot of fun in the B&B without leaving the house. There are also famous tourist attractions such as Dameisha, Dahuaxing Temple, etc. around the B&B. We look forward to your next visit to experience more fun and wish you a happy life.
Guest User
Garden Hot Spring Room - Garden-View (2 beds) (Terrace, pool) (Building a)
Checked in Aug 2024
Travel with friends
4 Reviews
4.0/5
Very Good
Posted on Aug 7, 2024
The surrounding environment of the room is beautiful, the room is also very warm, and the balcony view is superb! The breakfast and the green bean sweet soup provided by the B&B are really average, and there are a lot of fallen leaves in the swimming pool. I hope it can be improved in the future.
Original TextTranslated by Google
Response from Property: Dear guests of Lucerne Mountain Forest, thank you for choosing our B&B. We have always been committed to providing guests with a high-quality stay experience! Each room is carefully designed and has an independent viewing balcony, where you can rest and enjoy the view. You can better relax here. Breakfast and sweet soup are carefully prepared by the chef for guests every day. They are highly praised and nutritious. We have a complete range of products. We regret that we did not get your favorite. From now on, we will pay more attention to the needs and preferences of our guests and strive to allow every guest to enjoy their favorite breakfast and sweet water. The B&B swimming pool is an outdoor facility with lush vegetation in the mountains. We will do it every day Clean the swimming pool and keep it clean and hygienic. It is normal for leaves to fall occasionally. Thank you very much for your suggestions. We will also pay more attention to the maintenance of the swimming pool and make improvements. We look forward to having a better stay experience next time you come. I wish you a happy trip. !
Anonymous User
Comfy Family Friendly Hot Spring Room - Garden-View (Terrace, pool) (Building a)
Checked in Jul 2024
Family
3 Reviews
5.0/5
Outstanding
Posted on Jul 18, 2024
The housekeeper is very responsible and the environment is also very good. Looking at the mountains and the sea, people feel much more relaxed. This homestay located halfway up the mountain is worth a visit. It provides food, accommodation and entertainment. Feel the beauty of the mountains, forests, sea and breeze.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your stay and praise. We are very happy to bring you a good time during your trip. Your praise has given great encouragement to the B&B and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again, welcome you to come back and experience again, and wish you a happy life!
Guest User
Hot Spring Room - Garden-View (Double bed) (Terrace, pool) (Building a)
Checked in Jul 2024
Family
22 Reviews
5.0/5
Outstanding
Posted on Jul 17, 2024
The room had a large balcony and it was very comfortable. The butler service was very good. We forgot to bring mosquito repellent and the butler gave it to us.
The hotel bed was also very comfortable, and there was mung bean soup at night.
Watch the sea view from the observation deck on the second floor. The sky that day was so beautiful.
Original TextTranslated by Google
6/8
Response from Property: Dear guest, thank you for your good review of us. We have always been committed to providing guests with a high-quality stay experience. Each of our rooms has an independent balcony with a view. In your free time, you can cook a pot of tea around the stove with your family and friends. It is very relaxing and comfortable. The small animals can also feed and interact. There are also many famous scenic spots in the surrounding area, such as Dahuaxing Temple, Eastern Overseas Chinese Town, Big and Small Meisha, etc. We look forward to your next visit to experience the fun of in-depth play~