Shangri-La Sun Moon Star City Hotel Reviews

Response from Property: Dear guests, welcome to the Star City Hotel. Thank you for your comments and suggestions, we will actively improve. The hotel is located in the center of Shangri-la, 1.5 km away from the ancient city, 15-20 minutes walk, drive 5-6 minutes can be reached. Looking forward to meeting you again, I wish you a pleasant trip!

Response from Property: Hello, dear Mr. Chen! 1. Regarding the issue of adding quilts to the king-size room you mentioned (you asked for more quilts because you were not used to two people covering one quilt): The hotel's quilts and the like are standard configurations. Each king-size room is equipped with a large quilt (it is impossible to have two quilts in a king-size room). You made this request when you arrived at the hotel to check in, and the front desk clerk has clearly informed you that it cannot be added. During the communication process, the front desk has been explaining to you that you are knocking on the bar table and asking: What is standard configuration? (The hotel can provide video and voice monitoring of the actual situation) Our hotel is understanding your needs, and we also asked Ctrip to help contact you to solve the problem as soon as possible. Ctrip called back to let you know that it understands. During this period, the hotel also told Ctrip that if you are not satisfied with the hotel, you can ask Ctrip to help you cancel the order. You replied to Ctrip that you do not need to cancel and stay in our hotel normally, because the hotel is full, and the quilt is standard and there is no extra. In addition, we have blankets in the TV cabinet in each room. 2. Regarding the hotel room facilities you mentioned, the hotel has paid attention to it, and the engineering department is carefully checking and solving it. Shangri-La has been raining for more than a month, and the air humidity is relatively high. We are also actively checking the problems that may occur in the room. 3. Regarding the hygiene problem you reported for breakfast, our hotel carefully observed that it was not hair, but corn silk. It is very obvious that hair cannot be so thick and brown. We will also actively strengthen the hygiene standards. 4. When you checked in, it was a time period when guests were concentrated. Because there were many guests, the hotel was full and you needed to wait for the elevator. I believe that no matter where you are in a popular place, you need to wait for the elevator. Unless you check in during the off-season or in a hotel with fewer guests, you don’t need to wait. You told the front desk that the elevator needs to wait, and the waiter also apologized, hoping that you will forgive. The above content: The hotel can provide complete voice monitoring video for all the procedures and conversations of the front desk attendant to check you in. We sincerely hope that every customer who stays in will be happy and comfortable, and we can try our best to solve your problems, rather than causing trouble. Dear Mr. Chen, we have a warm suggestion for you: when you book a hotel in the future, please confirm with the hotel in advance whether you can add a quilt, or you can directly book a standard room, so that you will not be uncomfortable in the future due to the problem of not being able to add a quilt due to habit problems! Wish you a happy life