Holiday Inn Express Shangri-la Reviews

Value : ⭐️⭐️⭐️⭐️⭐️ Location : ⭐️⭐️⭐️⭐️ Breakfast : ⭐️⭐️⭐️⭐️⭐️ Cleanliness : ⭐️⭐️⭐️⭐️⭐️ Staff/service : ⭐️⭐️⭐️⭐️⭐️

Upgrade to oxygen supply room. Room size is spacious with window. Downside: Showering area has no hook to hang clothes. So gonna take off outside!! But where to put outside?? On the wash basin? Delivery guy can easily access each floor of hotel room without card because lift has no card scanner. Separate showering area and toilet. That’s good for others to use without waiting. Breakfast is good and crowded in the morning before 8am Overall is comfortable to stay.

It was a great experience. Massive space their room is and clean, cozy. We enjoyed the coffee from their breakfast a lot. And the location of this hotel is super convenient to get food and close to the downtown

This hotel is still comparatively new and you can not complain on anything, simply put it is perfect

Good hotel for a quick stay. The location is good, service was very good, breakfast was regular at best. The facilities and cleanliness could be improved, a little dated and there was a lot of mold in the bathroom, particularly in the shower.

Excellent

Everything was great

All good

The hotel is new, the equipment is smart, the service is very good and considerate. The only regret is that there were too many people and it was crowded during breakfast, but overall it was good. I have recommended it to my friends. It is the first choice when visiting Shangri-La!

We were out for a few days and this hotel was the most satisfying to us. The breakfast was really delicious, the service was very good, the room was clean and tidy, and parking was quite convenient. We brought our family with us on this trip and they were also very satisfied. We highly recommend everyone to stay here!

The service is very enthusiastic❤️I booked a standard double room online. When I arrived at the hotel to check in, I was upgraded to a city view double room (oxygen supply) for free. It's great👍. The hotel environment is good, clean and tidy, and the breakfast is also good👍

This time I stayed at the newly opened Diqing Zhixuan, which was really hard to describe. First of all, two weeks before I checked in, I gave my complete check-in preference information to the general manager of this hotel, who was also the housekeeping director of another hotel in the InterContinental Group where I stayed two years ago. As a result, when I arrived at the hotel, their front office manager, Manager Deng, said that the general manager told him that he had not mentioned it, so I started to replace these two people to do the work of distributing information to various departments. Manager Deng of the front office spoke to me in a leadership tone, with all kinds of "hmm" and "ah" in his mouth. I kindly reminded her, and she actually quarreled with me. In order not to delay things, I need to find people from other departments to share my information in time to avoid delaying their work. This front office manager actually said that their guest rooms do not face guests. For a department that frequently deals with and communicates with guests, hearing such unprofessional words is really irritating. I have been in contact with many departments here, such as the chef, engineers, and some front desk staff. They all come from many teams I am familiar with. I immediately started smooth and full communication with them because of the recognition of many of their former leaders. However, the general manager did not share the information with various departments for two weeks after receiving the preference information, which caused a lot of troubles for today's check-in. For example, the chef had to buy ingredients that night to supplement the next day's breakfast because he received the food taboos temporarily, and the key categories of the prepared meals had taboos. The room manager received the information late, at around 1:00 p.m., and deliberately did not tell me that he and other people in the room got off work at 3:00 p.m. When I contacted him at 4:00 p.m., he said that he had already gotten off work and needed me to find the front desk to do the room work for him, which was very infuriating. Moreover, he had transferred the information related to me and the room to his colleagues who worked for him at the front desk without my permission. When I kindly reminded him not to do this in the future, he actually asked me and his colleagues who worked for him at the front desk to resign, which surprised and angered me and his colleagues. I told him that the resignation issue required him to communicate with his direct supervisor, which had nothing to do with me as a guest and his colleagues in other departments. At this point, he hung up the phone directly, and despite the violation, he pointed to his colleagues at the front desk and shared half of the information, which made his colleagues at the front desk feel angry and funny. As a guest, I think this practice of using resignation to vent dissatisfaction to guests and trying to bring a lot of negative emotions to the other party is a serious non-compliant behavior. This incident made me realize that this former housekeeping director, who had stayed in a hotel of the same group in the same city two years ago, and now the general manager of Zhixuan, caused trouble to various departments of his leadership team through information asymmetry, affecting the guests' check-in. This subjective malicious behavior will bring huge troubles to the hotel owner and the group. As the first group-appointed general manager of the newly opened Zhixuan, he did not cultivate the qualification and professionalism of many departments of this team in a timely manner, which is a serious dereliction of duty. Two years ago, when I joined his previous team, the front office manager under him was a member of an excellent team and did the same job perfectly. If the same leader performed so poorly as the front office manager of the next hotel, it would be unacceptable and would bring shame to his previous team. Of course, there are many excellent employees in the entire hotel, many of whom are not in management positions. When problems occurred in the management positions, they stepped forward. The male front desk staff helped the housekeeping staff to continue their work after they gave up their duties; the IT staff who was delayed by the front office manager for two days was successfully taken up by the female colleagues at the front desk on the third day; and the head chef who repeatedly used the hot water of the noodle stall to rinse off the peppers for the guests to ensure that they could eat meat and vegetables fairly when the breakfast taboo lasted for more than three days; and the engineers who ensured that there were no engineering problems in the guest rooms after staying for many days.

Stable performance, rich breakfast I was worried about my family's altitude sickness, so I booked an oxygen room. Fortunately, there was no reaction, but it's better to be prepared Projection TV, TV comes with membership, smart home, my little friend likes it very much Booked three rooms and upgraded two, the upgraded room is very large, with a super large balcony

Big brands are good. I was very satisfied with the hotel. All facilities were in place and the decoration style was also very nice. When I left, I was given a small gift. It was really thoughtful.