Ascott Huaihai Road Shanghai

Amenities expected from a service apartment. Service is good. However, cleanliness can improve and needed maintenance like toilet bowl choked 2 times during 4 nights stay.

Great location with big rooms

Room furniture etc was rather old and areas with wall paper showing signs of water peeling off. Counter service and luggage handlers were excellent. However, the staff at the morning buffet was terrible except for a lady. The rest of the crew were rather rude and do not greet diners. Food variety was lacking and miserable. Location of the place was excellent though.

Water from aircon pipe was suspected to be choked and overflow. Water leaked from the false ceiling to the floor and fortunately did not wet our luggage near by. The mgmt offered to swap rooms and 2 plates of fruits, while we have to spend an hour to pack and relocate.:(

Ascott at HuaiHai (Middle) Road has an excellent location, there are bus stops and metro stations (no.1, 2, 14 lines), shopping malls and a variety of cafes and restaurants that suit different pockets nearby. Xintaidi is also a stone's throw away. Behind the hotel is a lovely and good sized public park for walks and runs. I deeply appreciated the fact my room came with a fully equipped kitchenette with washer! While the furnishings may be a little dated, the cleanliness and excellent services provided by the staff more than made up for anything that could be amissed. A big shout out to my (11th) floor housekeeper, Mdm Ling Xin Mei (凌心梅阿姨). She noticed that I consumed all my mineral water on day 1 and left me more bottles on the second day of my stay. Throughout my 7 days stay, she made sure I always have sufficient mineral water, shower supplies and ear plugs...she always leave me a note wishing me a good day and stay. She made me feel well taken care of and I felt at home while staying at Ascott, room number 1105 from Nov 7 to 13, 2024. I want to return to stay the next time I visit Shanghai.

Concierge is very friendly and helpful. Location is great. It might be dated but i dont mind it has all that i need and it gives my family a BIG space. Hotel is connected to a mall and there is a Lawson convenience store and XinWang resto.